HÔTEL BAHIA * * *
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This establishment with comfortable rooms offers an unforgettable stay for its guests with the choice between the swimming pool and the private beach of the hotel.
Here's a hotel with completely renovated rooms and all the comforts you need for your stay. Set in one hectare of wooded parkland, with its feet in the water, it offers the chance to enjoy the region to the full, and is ideal for cycling tours, with a network of cycle paths stretching over 5 km. You can also choose between the nearby beach and the hotel swimming pool, open from mid-May to October, which will delight the little ones with its children's pool, or the older ones with the many deckchairs available for lounging.
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Durch einen Buchungsfehler durften wir nicht in diesem Hotel übernachten obschon alles bezahlt wurde. Da uns die Dame an der Rezeption energisch darauf hingewiesen hat , das wir uns ans Management wenden sollten, haben wir das gemacht, ohne Erfolg, da nie eine Antwort kam. Wir wären ja auch nur mit einem Teil des Betrages zufrieden gewesen aber auch da keine Antwort. Deshalb geschätztes Management WENN sie das lesen melden sie sich doch bei mir. Gruss Christian
Geht doch! Nur habe ich diese vermeidlichr E-Mail nicht erhalten. Und gebucht haben wir am Abend vor der Anreise. Mir ist ein Fehler unterlaufen, dass heisst ja nicht das sie, durch diesen speziellen Umstand nicht ein wenig Menschlichkeit zeigen könnten. Aber das ist Ihnen total egal und beharren auf ihre Vorgaben. Leicht verdientes Geld halt. Schade das sie so Herzlos sind....
Thank you for contacing our hotel on 12/09 through Booking.com. When you arrived at the hotel on the 10/09 with a dog we have explained that our hotel do not accept animals and this information is clearly mentioned on booking.com home page of the hotel.
We are really sorry for this but unfortunately it is the responsability of each guest to verify when travelling with a dog that the hotel accept it prior to arrival. This information is on our Booking.com hotel page "House rules".
The receptionist Isabelle have sent a message already on 11/09 informing and showing the hotel rules on the website.
As the cancellation policy of the reservation is 3 days prior to arrival, you have requested a free cancellation on day of arrival which is outside the policy of the hotel.
Unfortunately the rules of the hotel are mentioned on our hotel page on Booking.com especially to avoid such issues.
We are always answering to our clients as this is very important to us within 48-72 hours.
We thank you for your understanding, but this is not under our control if a guest book a room and has a dog when the hotel do not accept animals and it is mentioned on the hotel web page "house rules"
With our best regards
The management
Daniela SIMONE
Director of Sales