L'HÔTEL PARTICULIER LE 28

Misleading pictures: the swimming-pool and spa areas are in a different location. Also the owners tried to made me pay more for the parking than what was planed on the booking. The room was described with "kitchen area" and was only with a water boiler. Very expensive for the whole experience. The owners are aware that clients book their hotel for the swimming pool but they don't make it so clear that to have to pay a spa entrance (they just say somewhere that the swimming pool is available upon booking, what is means is that you need to go to a spa outside the building and pay for the spa entrance if you want to access the pool). Not happy at all about this booking.

Annonce trompeuse: pas de piscine dans la structure, il faut aller ailleurs dans un spa et payer l'entrée au spa. Lors du check out le prix du parking était different de celui mentionné sur la réservation. Et la description de la chambre ne correspondait pas tout à fait (pas de coin cuisine alors que c'était écrit). Les propriétaires sont au courant que les clients pensent que la piscine est comprise et ne changent pas leur description. On se sent prit pour des pigeons ce n'est pas agréable. Pour le prix payé c'est vraiment décevant. Dommage car l'emplacement est très central.

The most important things to know about this hotel are that 1) it is absolutely not a luxury hotel and 2) it is unbelievably overpriced. I have never been so swindled by a hotel.

The hotel is, in reality, a bed and breakfast with no additional amenities. The English website is very misleading--there is no spa, bar, smoking room, or restaurant on site. The parking the hotel offers is an additional 30 Euros per day and it is very difficult to find parking in the city outside of that.

The room, which we paid nearly 400 Euros for per night, is decorated much more like a motel than anything else (photos attached). The carpet is old, stained, and falling apart, the curtains have rips and tears, the couch is stained, paint is coming off of the walls, the shower head is coming off of the wall, the private terrace is a mess, the armoire was missing a mirror, the were cords for lamps and the TV exposed, the upstairs bedroom is very hot and decorated poorly, and finally the air conditioning is completely inadequate for summertime.

I have stayed at many true luxury hotels and this hotel has nothing to do with luxury. Do not waste your money here.

This is a beautiful old building, carefully decorated, a couple of minutes' walk from the old town. If you are not au fait with the phrase "hotel particulier", it's important to realise that what is on offer is a range of bedrooms in someone's private house, so more guest house than hotel. We had arrived earlier than expected and so offered to drop our bags and come back at the checkin time of 3pm but were assured that an early arrival was no problem, were welcomed in by the owners, had our bags taken up and were shown around.

It would be prudent to look carefully at the listings here and on other web sites, or you might believe there is a spa, pool, bar and restaurant on site, but in fact these are recommendations for those in the area you might wish to go to. We knew this before we booked but I can understand why some reviewers may have felt misled, as the photos and descriptions are not very clear on which things are onsite and which are not. It was also not very clear to what extent the lounges and gardens were for guests' use - they certainly felt a lot more like the family's private space than one in which guests were welcome.

We booked the Double Room, the smallest of the rooms, but which was still a good size. It is important to note if booking via the booking dot com web site that many features and amenities listed as being provided in the room are simply not there. The only thing we really missed was a kettle and the ability to make the first coffee of the day, and so the owners did put one in the room for us. They said they had changed some of the facilities in the rooms, so it would be a really good idea for them to update their listings on web sites. (They were amenable to requests generally - one evening, they also kindly agreed to chill a bottle of wine for us in their own fridge, so that we could drink it on the small public balcony.)

The room is nicely decorated on the whole, though the area behind the bed seemed oddly to have been left unfinished with dangling wires coming out of messy holes in the wall. The bathroom was huge and is really smart (with the exception of the toilet which looked like it was the last one left in Bricomarché.) The Grohe shower looked great but unfortunately the main shower was so high up on the ceiling that it did lose most of its pressure and temperature - but the hand-held shower was fine.

Unfortunately, the bed was extremely soft and squishy and we found it difficult to get a good night's sleep. The mattress - the single most important item in a hotel room - had clearly seen better days and was long overdue for replacement. On the day we left, I was checking under the bed to make sure I had not left anything behind and saw that in fact the entire bottom of the bed itself had collapsed and the mattress was being held up in the middle with a narrow strip of chipboard. Given the relatively high nightly cost of the room and the great emphasis on luxury and comfort in the advertising, I think it is not unreasonable to expect better than this.

Although nice to look at at first glance, unfortunately this place does not really live up to its promises. During our trip to France, we stayed at four different accommodations at a range of different prices. Le 28 was the most expensive by quite some margin, but was easily the least satisfactory in terms of facilities, comfort and value.

One further thing which clouded our experience: an hour after we checked in, the hotel received a handful of new 5* Google reviews - posted by the personal and business accounts of the owners themselves! Posting fake ratings of your business is probably quite common, but doing it under your own name seems bizarre and raises questions about some of the other good reviews. This led me to read some of the reviews on the Booking web site. A number of reviewers had made similar criticisms to those above - many of these reviews have been responded to with an astonishing level of denial and personal abuse. Reading these was why we did not raise any of these issues while we were there. Peculiar indeed.

Nous avons passé une nuit avec notre bébé dans ce bel hôtel en février et avons adoré ! Tout est décoré avec beaucoup de goût, l'emplacement est parfait pour profiter d'Aix, et l'accueil des propriétaires est très agréable. Bref un sans faute, nous avons hâte de revenir !

Accueil très sympathique. Situation idéale dans le centre historique. Séjour parfait en tous points. Merci à nos hôtes.