HÔTEL MAISON MONTGRAND VIEUX-PORT

Las fotos no tienen NADA que ver con el lugar en realidad. Nos fuimos al otro día a otro hotel y prometieron hacernos un devolución y hasta ahora nada. Ha una cuadra encontramos un hotel hermoso y que no mentía con las fotos

Do not stay in this hostal , fake fotos , tourist trap , my room had blood on the wall , dog paw marks all over over the sheets and bathroom dirty! The manager is a liar , she promised a refund and didn’t not give on at the end. WORST EXPERIENCE EVER

I had a very disappointing experience during my stay at Maison Montgrand. I was traveling with my pregnant wife and 3 other couples, one of whom was also pregnant. When we arrived, we were shocked to see that the rooms were very dirty. The sheets were stained, the place was very dirty in general, and there were bloodstains all over the place. We complained to the front desk, but they were unable to clean the rooms or move us to another room, except for one couple that did get a new room.

The next day, we all decided to check out of Maison Montgrand and move to Hotel C2, which was a few blocks away. Hotel C2 was much cleaner and more luxurious than Maison Montgrand, and it was the same price. We were very happy with our decision to switch hotels.

In addition to the cleanliness issues, we were also disappointed with the fact that the pictures on Maison Montgrand's website did not accurately represent the hotel. The pictures made the hotel look much nicer than it actually was. We felt that we had been misled by the pictures as the place is more like a hostel than a hotel.

We also had a problem with the manager of Maison Montgrand that promised to reimburse us for the two dirty rooms, but she never did. We called her several times, but it was impossible to talk as she is in an endless meeting. We believe that this is very unprofessional behavior for a hotel manager.

Overall, we had a very negative experience at Maison Montgrand. We would not recommend this hotel to anyone.
She will try to put excuses in the reply of my review but what I wrote is the pure truth.

Nous avons passés un séjour de 6 nuits dans l’établissement Hôtel Maison Montgrand.
L’établissement a plusieurs immeubles dans la même rue.
Il est très bien situé proche du port, et du centre-ville de cette magnifique ville de Marseille.
Le personnel est très sympathique de l’accueil jusqu’à notre départ.
Nous avons également pris un repas à l’hôtel et nous avons été ravis du menu proposé pour 42€ par personne.
Une entrée, un plat et un dessert. Seul déception concernant le dessert de mon épouse mais le responsable du restaurant ayant su que le dessert ne lui avait pas donné satisfaction, lui a proposé d’en prendre un autre. (Nous avons vraiment apprécié)
Le jardin extérieur est vraiment superbe et agréable.
La chambre et propre mais un peu petite. Toutefois rien à dire compte tenu du prix de séjour et de la catégorie de l’hôtel (3*).
Nous avons passé un très bon séjour. Merci à toutes les équipes.

Chambre propre, personnel accueillant et sympathique en passant de la réception au service restauration. Je reviendrai sans hésiter