HÔTEL LE CHAMONIX ^{* *}

Si on peut parler de l'emplacement c'est super mais le service n'est pas à la heuteur spécialement notre premiere nuit on a trouvé que la couverture de lit n'est pas propre aussi le papier de toilette n'est pas assez lorsque on a réclamé sur ce point de papier de toilette on nous a dit qu'on doit attendre seulement 5 minutes mais malheureusement on a attendu 2 heures dans notre chambre pour avoir le papier de toilette

We arrived in the small town of Chamonix, France on December 29th, excited to celebrate New Year's Eve and ring in 2024. We had booked a room at the Hotel Le Chamonix a few months in advance.

However, when we got to the hotel, we found the front door locked and the lobby completely dark. There was no sign or notice indicating the hotel had closed. We asked some locals if they knew anything, and found out that the Hotel Le Chamonix had abruptly shut down just a day before without informing any guests or customers.

This left us stranded late at night on New Year's Eve weekend without a place to stay in a very small town where everything was already booked up. It was incredibly frustrating and stressful to unexpectedly find our reservations worthless with nowhere to go and very limited options.

We eventually found another hotel on the outskirts of town at almost triple the rate we had initially booked (approximately $1000 a night). Not only was the price an issue, but also the hotels we found were only able to accommodate us for a partial stay. While we were ultimately able to have a place to stay for the night, the experience completely ruined our special holiday plans that we had eagerly anticipated for months. Being an international traveler we had everything pre-booked, so it was not possible for us to change our departure date from Chamonix and update our new arrival date at the next hotel without a penalty. No compensation or assistance was offered by the Hotel Le Chamonix either.

I would never recommend the Hotel Le Chamonix (if it were even still open) after such an unacceptable lack of consideration and communication with booked guests. It was unprofessional, inconsiderate, and a nightmare experience during what should have been a celebratory holiday. Other travelers should consider themselves warned about the lack of reliability or accountability this establishment showed us firsthand. Till this day we still have not received any apology or anything in regards to why it was closed.

Super hotel de centre ville tres agréable.
Un très bon accueil de la part de la jeune fille qui prepare le petit déjeuner.
Je recommande et je reviendrai.

I made a reservation on 28 Feb i want to make sure that you will be open

What day/date will you be reopening for bookings?