GRANDES ROUSSES HOTEL & SPA ^{* * * * *}

Merci pour l’accueil, le bar est très agréable pour télétravailler après les pistes

This hotel has a superb architecture, very beautiful rooms (we had a suite), and three excellent restaurants. That's the high view of the positive aspects.

However, it's not a five-star hotel, mainly due to issues with the service:
• Room service breakfast: the experience was catastrophic. For the first three days, something was always missing: no plates, or no sugar, or just two small pieces of bread and two croissants, a very small bowl of jam, very little milk, and by the time the coffee brought up in cups reached the room, it was cold, etc. At 60 Euros for two, one would expect better. Thanks to Nicolas, it improved afterward, having reported these shortcomings to management.
• The pool – we used it once around 5 p.m. after skiing. There was no staff to organize the area. A pile of wet towels and hotel slippers were scattered in the tiny locker room and by the poolside. At the entrance, the floor was so wet and super slippery that a young woman fell at full length in front of me. It was pure luck that she wasn't injured.
• No safe – surprising for a suite at 600 Euros a night: we had passports from two different countries and valuables that we would have liked to protect.
• Housekeeping, more than sketchy. The beds poorly made: the bottom sheet not shaken with the crumbs from breakfast which we found in the evening in our bed and the dust on the furniture not vacuumed.
• The location is not ski-in, ski-out. That's a pity!

In conclusion, we travel a lot – mostly in 4-5 star establishments. This hotel is not a five-star hotel. The staff training leaves much to be desired. They are doing their best, but some basic skills are missing. Again, this does not concern the restaurants which are excellent.

Sans les voituriers, le service n'aurait jamais été aussi bien❤️, julien, Frédéric et les autres voituriers sont au top. Genial et Merci ????????????????

Nous avons séjourné 2 nuits dans l'établissement. Notre chambre était très mal insonorisée et nous avons entendu du bruit tard le soir, la nuit et tôt le matin. Pour la 2ème nuit nous avons demandé une autre chambre. Une chambre d'une catégorie supérieure avec supplément nous a été proposer, sans nous proposez autre chose. Nous avons décliné car payé un supplément pour pouvoir juste se reposer convenablement nous apparaît aberrant. Dommage donc qu'ils aient privilégié le business à la satisfaction client...

Personnel non arrangeant