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Opinions HOTEL DOS CEIBAS ECO RETREAT Tulum

Members' reviews on HOTEL DOS CEIBAS ECO RETREAT

3.5/5
23 reviews
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Value for money
Location
Cleanliness
Setting / ambience
Service

The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Dennis B.
Dennis B.
Visited in april 2024
We were extremely pleased with our stay at Dos Ceibas. The rooms were clean and the service spotless. We visited during the off season when there was always plenty of space at the beach. The beach was well maintained and the breakfast didn't disappoint. A highlight was the morning yoga classes with Jairo which we booked through the front desk. The only problem we had was with the mosquitos but there isn't much that can be done about this. We highly recommend to bring some repellent. ????
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Pao
Pao
Visited in march 2024
El lugar es lindo, vi muchas reseñas de que ek servicio es malo, en lo personal tuve una buena experiencia con el servicio ofrecido por el mesero Daniel, muy buena atención y actitud.

La habitación es cómoda, el lugar es relajante.
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Nicolas J.
Nicolas J.
Visited in march 2024
Bella playa
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elisabeth e.
elisabeth e.
Visited in march 2024
Despite its picturesque location, the staff at 2 Ceibas were consistently rude, with no one available to coordinate their efforts. Last week, I visited in the morning with the intention of enjoying breakfast on the beach. However, I waited for an hour without anyone approaching me or the other guests to take our orders. Eventually, I had to go to the bar and place my order for an omelette. Meanwhile, the service team was in the bar, eating and responding to me as if I were bothering them. The omelette took another hour to arrive, and throughout the day, I had to return to the bar for any additional orders.

Avoid this place if you want to enjoy your vacation; it's not worth the hassle.
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Daniel M.
Daniel M.
Visited in march 2024
Muy buen Beach club con música chill out. Impecables instalaciones y barra de tragos.
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Tatiana W.
Tatiana W.
Visited in march 2024
El hotel hizo que nuestra estadía en Tulum fuese hermosa. La ubicación no es mala pero está en la carretera de Tulum apenas alejado. Tiene salida a la playa con beach club incluido y no te piden consumición mínima si eres huésped. El personal muy atento y amable. La comida del restaurante muy rica, y el desayuno también. Los precios un poco caros pero como en todo Tulum. Lo recomiendo! :)
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laura l.
laura l.
Visited in february 2024
Ci siamo capitati per caso, ottimo servizio, noi abbiamo solo fatto un aperitivo
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Alfonso L.
Alfonso L.
Visited in february 2024
Fuimos a desayunar. Nos cobraron una barbaridad por dos desayunos. El mesero muy desagradable y antipático. Nos sentimos estafados. Mejor evitar este sitio
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ORUS P.
ORUS P.
Visited in february 2024
Pésima experiencia.... La peor experiencia de mis vacaciones en Tulum. Los meseros súper elitistas, creídos y racistas, esperamos 4 horas para ser atendidos a pesar de que avisamos con anticipación de nuestra llegada y a pesar de pedir en múltiples ocaciones el menú. Atendían a todos los extranjeros a nuestro alrededor y a nosotros ni siquiera nos daban un menú. Cuando nos acercamos al mesero para que nos atendiera nos dijo que El no nos podía atender, también nos percatamos que otra familia de mexicanos tampoco estaban siendo atendidos e incluso los meseros se estaban burlando de ellos. Nos acercamos a distintos meseros para expresar nuestro descontento por ser discriminados e ignorados por más de 4 horas y a ninguno le interesó, ni siquiera están capacitados. Nosotros hemos visitado beach clubs como rosa negra, Mía, Taboo, entre muchos otros y nunca fuimos tratados de esta manera. Si eres Mexicano y andas de vacaciones nunca vayas a este lugar a menos que quieras que te humillen. Después de 4 horas nos ofrecieron un menú pero nunca nos tomaron la orden hasta que fuimos prácticamente a rogar el servicio. Los precios son similares como en toda la zona hotelera pero con la desventaja de que aquí solo quieren extranjeros. Si no eres extranjero no te pares por aquí. PESIMA, PESIMA PESIMA EXPERIENCIA.
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Tomas A.
Tomas A.
Visited in february 2024
No me hospede pero es uno de los pocos hoteles que te dejan entrar y no te cobran ????
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juani P.
juani P.
Visited in february 2024
Es ecologico... no podes calentar agua para mate ni cafe... y el vasito agua caliente en el resto vale 8 dolares... unico inconveniente grande...resto un paraiso
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Ivon K.
Ivon K.
Visited in february 2024
Ayer pase por el beach club a comer una pizza y la verdad el servicio que nos brindó el mesero fue muy mala y desagradable, creo que nos llego hasta quitar el hambre! Una lastima un lugar hermoso, espero que el mesero pueda reconsiderar.
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Drew
Drew
Visited in february 2024
Beers (Modelo) in a can are $130 mxp + tip, one of the highest prices in Tulum 2024. Beach club has minimum consumption of $600 mxp plus $100 mxp all prepaid upon arrival for lounge chairs. Large beds have higher charges, restaurant has no minimum. Receipt required to exit parking from restaurant, otherwise $200-$300 mxp parking. Drinks were good-average, service was helpful. Not a super fun vibe with the pressure to prepay, not common in Tulum beach clubs. Dogs allowed with leash.
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justin *.
justin *.
Visited in february 2024
Really sad to say the staff here is totally dishonest. I had several different billing experiences that didn’t add up, staff always feigned confusion… something is amiss. I would not leave personal property unattended. I would ask for prices up front as many items changed price wildly from person to person. At one point, the same mezcal drink cost me 40p, 200p, 230p, and then 400p. In a two hour window. When asked for the bill, someone told me there is no “button” on the computer to accurately reflect a mezcal on the rocks (!!!) so I’m charged the price of a margarita and then was told the margarita I was charged for several times were different based on who was working. So why do I owe $2000p for 6 drinks? Lol this place is truly wild. Buyer beware.
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Hayley B.
Hayley B.
Visited in february 2024
My phone was stolen on the premises by one of the staff members. I hate that I have to write this because I have traveled to Mexico half a dozen times and this is the first time I’ve had anything stolen and only have had positive experiences.

After I checked into my room I immediately noticed my phone was missing. I had it in my hand on the way up to my room and I was in the middle of making travel arrangements with a friend so the time frame the phone went missing was very short. I could not find it after the staff left. I had my ipad and I was able to activate Find My IPhone and see that the phone remained on the property for two hours before traveling into downtown tulum and then Cancun.

I immediately spoke to the front desk who said they would ask the staff and tell the manager which they never did. They didn’t even help me look for it even though it was activating a signal from right next to the checkin desk. Coincidence? I think not.

After several attempts to contact management I finally got in touch with Jose who did nothing but gaslight me, lie and try to manipulate me. Then said the police will come after I file a police report which is a lie, impossible to file a report in Tulum let alone get police to care about non violent crime.

Overall the workers and management are completely dishonest. If you stay here be really careful of your belongings.
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patricio r.
patricio r.
Visited in february 2024
Muy buena comida y hermosa playa y lugar. El servicio es muy bueno o muy malo depende de la suerte que tengas ese día quien te atienda
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Hector C.
Hector C.
Visited in february 2024
Febrero 2024- No estuvimos en el hotel pero si en el beach club. Si gastas 300 pesos te dan el parking gratis para coche, no vi ningún sitio que el parking fuera menos de 200 pesos por lo que ya sale a cuenta. Dejan libre el acceso a la playa, no hacen falta que consumas, lo que me pareció muy bien. La atención es muy buena, está en las mejores zonas de la playa de la zona hotelera. Precios elevados como en todos los beach club de la zona hotelera ( cerveza a 120 pesos y platos entorno 400 pesos)pero no hay consumición mínima a no ser que quieras sunbed (1000 por persona) o puff (700 por persona). Nos gustó mucho para pasar el día, música buena y no a todo volumen.
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Cinthya G.
Cinthya G.
Visited in february 2024
Terrible, una hora y media por una pizza, tras pedir como 20 veces al mesero me tuve que levantar yo por servilletas y mi bebida. El lugar bonito
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Gonçalo T.
Gonçalo T.
Visited in february 2024
Excelente hotel e staff
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Panos L.
Panos L.
Visited in february 2024
I recently had the pleasure of staying at a beach hotel and I must say, it was an incredible experience. The hotel is situated in a super nice private location, which provided a serene and peaceful environment. The beach was absolutely stunning, with crystal clear water and soft sand.

One of the highlights of my stay was the food. The hotel's restaurant offered a wide variety of delicious dishes that catered to all tastes. From fresh seafood to mouthwatering desserts, every meal was a culinary delight.

The staff at the hotel were incredibly friendly and attentive. They went above and beyond to ensure that my stay was comfortable and enjoyable. Their warm hospitality and willingness to assist with any request made me feel truly valued as a guest.

What impressed me the most was the reasonable prices of the hotel. Despite offering top-notch amenities and services, the hotel's rates were surprisingly affordable. It was a great value for the money, and I felt like I got more than I paid for.

In conclusion, I highly recommend this beach hotel to anyone looking for a memorable and enjoyable vacation. The super nice private location, good food, friendly staff, and reasonable prices make it a perfect choice for a beach getaway.
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Gotowanie d.
Gotowanie d.
Visited in february 2024
W pokoju nocą nie da się wytrzymać ze względu na smród szamba. Brak klimatyzacji i upał potęgują ten fetor co sprawia, ze budził nas odruch wymiotny. Tragedia! Ale poza tym hotel jest spoko, obsługa super miła, plaża i restauracja na niej super. No ale ten smród sprawił, ze po 4 nocach nie daliśmy rady i zmieniliśmy hotel.
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Belen m.
Belen m.
Visited in february 2024
Hermoso lugar, excelente ubicación a 30 mts de la playa, un ambiente super natural,el personal muy amable.
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Rodolfo S.
Rodolfo S.
Visited in january 2024
Hermoso lugar a orillas del mar caribe, un lujo, algo bien natural
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HOTEL DOS CEIBAS ECO RETREAT

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Carretera Tulum-Punta Allen, Tulum, Mexico
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+52 984 2367057
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