THE RESIDENCE

Thank you for sharing your feedback for your stay at our resort. We certainly pay attention to our customer’s feedbacks and are very appreciative for your comments as it will prove very useful to help enhance our existing standards. On another note, we notice that the root cause of your dissatisfaction is based on the room category. We would like to clarify that you were attributed the room category you booked through your agency, which also match your hotel voucher. Despite the check-in time being at 14H00, you were attributed the room at 12H30 after the cleaning process completed. That being said, as a 5 star hotel we never jeopardise the image of our hotel by not respecting the booking agreement with all our partners/customers. It is quite unfair to qualify the hotel as average as we did our level best to provide you with stellar service. We cannot comment further on this subject as your review does not reflect the image of our resort, and the other reviews speak for themselves. We reiterate our thanks for your valued comments and assure you once more of our commitment to continue to deliver quality service to all our guests. Kind regards, The Management

Dear Sir/Madam, We thank you for your positive rating. With reiterated thanks , The Management

Dear Sir/Madam, Thank you for your wonderful review of our hotel. We are glad to hear that you had a great experience during your stay with us. We take pride in maintaining a well-kept and clean hotel, and we are delighted that you appreciated the beautiful architecture of our property. Our staff is dedicated to providing excellent service, and we are pleased that you found them friendly and attentive throughout your stay. We strive to create a relaxing and enjoyable beach experience for our guests. We are delighted that our culinary experience exceeded your expectations and left you satisfied with a variety of choices. Our culinary team works hard to ensure a delightful dining experience for our guests. We are glad that you were able to take advantage of our complimentary water activities. It's our pleasure to offer such activities to enhance our guests' stay and provide memorable experiences. Thank you once again for your kind review. We hope to welcome you back to our hotel in the future and create more memorable moments for you. Best regards, The Management

Thank you for sharing your experience during your recent stay with us. We're glad to hear that you found our resort to be a unique and exciting place to stay. We strive to provide a range of activities to enhance our guests' experience and showcase the natural beauty of our surroundings. Maintaining cleanliness and tidiness is a priority for us, and we're glad that it met your expectations. We are glad that you were able to take advantage of our complimentary water activities. It's our pleasure to offer such activities to enhance our guests' stay and provide memorable experiences. Thank you once again for your kind review. We hope to welcome you back to our hotel in the future and create more memorable moments for you. Best regards, The Management

Thank you very much for taking the time to share your experience at our hotel. We are delighted to hear that you had a fantastic stay. Our goal is always to provide a truly exceptional and memorable experience for our customers, and we are delighted to see that we have achieved this for you. Your kind words of appreciation mean a lot to us, and we will share your comments with our entire team and they will be delighted to know that their efforts contributed to making your stay exceptional. Thank you again for choosing our hotel and for your wonderful review and we would be honoured to welcome you back to our hotel again in the future. Sincerely, The Management