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Opinions THE RESIDENCE Belle Mare Et Palmar

Members' reviews on THE RESIDENCE

4.4/5
49 reviews
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Value for money
Location
Cleanliness
Setting / ambience
Service

The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in august 2023
Es la primera vez que escribo una reseña.Tengo que decir el hotel tranquilo para ser un luciría el trato recibido en recepción espatetico, el momento de la llegada,tardan mucho en hacer el che Kiny cuando nos dieron la habitación no era la pedida con vistas al mar,,hay k estar pidiendo a los camareros de la habitaciones desde los artículos de aseo hasta lo k ofrecen en su web incluido en la habitación .La animación es mínima, y en recepción ….nunca en un hotel luxuri nos habían tratado con mala
Cara y ofreciéndonos una habitación como la que teníamos encargada tres noches después de la llegada,sintiendo la incomodidad desde la llegada de estar pidiendo los mínimos que ofrecen en su web.he de decir vacaciones incómodas ,una isla bella pero el trato desde recepción pésimo
THE RESIDENCE
THE RESIDENCE Manager
08/19/2023 at 13:39
Thank you for sharing your feedback for your stay at our resort. We certainly pay attention to our customer’s feedbacks and are very appreciative for your comments as it will prove very useful to help enhance our existing standards. On another note, we notice that the root cause of your dissatisfaction is based on the room category. We would like to clarify that you were attributed the room category you booked through your agency, which also match your hotel voucher. Despite the check-in time being at 14H00, you were attributed the room at 12H30 after the cleaning process completed. That being said, as a 5 star hotel we never jeopardise the image of our hotel by not respecting the booking agreement with all our partners/customers. It is quite unfair to qualify the hotel as average as we did our level best to provide you with stellar service. We cannot comment further on this subject as your review does not reflect the image of our resort, and the other reviews speak for themselves. We reiterate our thanks for your valued comments and assure you once more of our commitment to continue to deliver quality service to all our guests. Kind regards, The Management
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Visited in august 2023
A todo lujo
THE RESIDENCE
THE RESIDENCE Manager
08/13/2023 at 15:43
Dear Sir/Madam, We thank you for your positive rating. With reiterated thanks , The Management
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Visited in august 2023
ممتاز جدا
عندهم نظام في العشاء الدخول بلباس شبه رسمي ولائق
اخذت غرفتين مع منطقة جلوس وثلاث دورات مياة اطلالة على المحيط مررة تجنن
وقت التنظيف عندهم الصباح
البوفيه مرة لذيذ وجميل والساكنين مرة قليل
فيه انشطة مجانية وفيه انشطة مدفوعة وفيه مطاعم للحجز
تصميم الغرف يجنن وشاطئ مرة جميل ومسابح مفتوحة.
THE RESIDENCE
THE RESIDENCE Manager
08/13/2023 at 15:42
Dear Sir/Madam, Thank you for your wonderful review of our hotel. We are glad to hear that you had a great experience during your stay with us. We take pride in maintaining a well-kept and clean hotel, and we are delighted that you appreciated the beautiful architecture of our property. Our staff is dedicated to providing excellent service, and we are pleased that you found them friendly and attentive throughout your stay. We strive to create a relaxing and enjoyable beach experience for our guests. We are delighted that our culinary experience exceeded your expectations and left you satisfied with a variety of choices. Our culinary team works hard to ensure a delightful dining experience for our guests. We are glad that you were able to take advantage of our complimentary water activities. It's our pleasure to offer such activities to enhance our guests' stay and provide memorable experiences. Thank you once again for your kind review. We hope to welcome you back to our hotel in the future and create more memorable moments for you. Best regards, The Management
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Visited in august 2023
يقع المنتجع في الجزء الشمالي الغربي

المنتجع جميل ورائع والغرف واسعة ويوجد بالحمامات اعزكم الله (شطاف) وهذا مهم جدا..
الغرف انواع مطله على الحديقة
وآخرى مطلعه على البحر وهذا محبب لدي.
مرفقات المنتجع:
مطعم على إطلالة المسبح.
وبار.
ومطعم مطل على البحر.
مسبح عدة مقاسات لجميع الاعمار
وشواطئ مخدمة ونظيفه ..
يوجد منطقة العناية بالاطفال
وملعب وغيرها ..
يوجد فعاليات مجانا مع المنتجع مثل الدراجة والسيكل والغوص والمركب الزجاجي..
THE RESIDENCE
THE RESIDENCE Manager
08/02/2023 at 14:02
Thank you for sharing your experience during your recent stay with us. We're glad to hear that you found our resort to be a unique and exciting place to stay. We strive to provide a range of activities to enhance our guests' experience and showcase the natural beauty of our surroundings. Maintaining cleanliness and tidiness is a priority for us, and we're glad that it met your expectations. We are glad that you were able to take advantage of our complimentary water activities. It's our pleasure to offer such activities to enhance our guests' stay and provide memorable experiences. Thank you once again for your kind review. We hope to welcome you back to our hotel in the future and create more memorable moments for you. Best regards, The Management
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Visited in july 2023
المنتجع جميل وهادي وموظفين المنتجع يتسابقون لخدمتك الشاطي جميل وبوفيه المطعم متنوع ورائع
THE RESIDENCE
THE RESIDENCE Manager
08/02/2023 at 14:04
Thank you very much for taking the time to share your experience at our hotel. We are delighted to hear that you had a fantastic stay. Our goal is always to provide a truly exceptional and memorable experience for our customers, and we are delighted to see that we have achieved this for you. Your kind words of appreciation mean a lot to us, and we will share your comments with our entire team and they will be delighted to know that their efforts contributed to making your stay exceptional. Thank you again for choosing our hotel and for your wonderful review and we would be honoured to welcome you back to our hotel again in the future. Sincerely, The Management
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Visited in july 2023
The Residence Mauritius is a luxurious hotel located on the east coast of Mauritius. The hotel offers stunning views of the Indian Ocean and is surrounded by beautiful gardens.

The rooms at The Residence Mauritius are spacious and elegantly decorated. They feature a blend of colonial and contemporary styles, with wooden furniture and soft colors. Each room has a private balcony or terrace, perfect for enjoying the picturesque views.

The hotel has a range of facilities to keep guests entertained during their stay. There is a large swimming pool, surrounded by sun loungers and umbrellas, as well as a fitness center and tennis courts. The hotel also offers a variety of water sports, including snorkeling, kayaking, and windsurfing.

One of the highlights of The Residence Mauritius is its excellent dining options. The hotel has three restaurants, each offering a different culinary experience. The Dining Room serves international cuisine, while The Plantation offers traditional Mauritian dishes. The Bar and Pool serves light snacks and refreshing drinks throughout the day.

The staff at The Residence Mauritius are known for their exceptional service. They are friendly, attentive, and always willing to go above and beyond to ensure guests have a memorable stay. The hotel also offers a range of services, including a concierge desk, laundry service, and a kids' club.

Overall, The Residence Mauritius is a top-notch hotel that offers a luxurious and unforgettable experience. From the stunning views and elegant rooms to the excellent dining options and exceptional service, this hotel is a perfect choice for those looking for a relaxing and indulgent getaway.
THE RESIDENCE
THE RESIDENCE Manager
07/30/2023 at 11:14
Dear Sir/Madam, Thank you for your wonderful review of our hotel. We are glad to hear that you had a great experience during your stay with us. We take pride in maintaining a well-kept and clean hotel, and we are delighted that you appreciated the beautiful architecture of our property. Our staff is dedicated to providing excellent service, and we are pleased that you found them friendly and attentive throughout your stay. It's fantastic to hear that you enjoyed our swimming pool, fitness center and tennis courts at our resort. We strive to create a relaxing and enjoyable beach experience for our guests. We are delighted that our culinary experience exceeded your expectations and left you satisfied with a variety of choices. Our culinary team works hard to ensure a delightful dining experience for our guests. We are glad that you were able to take advantage of our complimentary water activities. It's our pleasure to offer such activities to enhance our guests' stay and provide memorable experiences. Thank you once again for your kind review. We hope to welcome you back to our hotel in the future and create more memorable moments for you. Best regards, The Management
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Visited in july 2023
Inolvidable!! Todo super limpio, la habitación suite con mayordomo y vistas muy bonitas. El trato fue muy bueno de todo el personal. Incluso al irme, me deje el monedero y me lo enviaron a España.
La comida muy bueno todo y muy variado.
Muchísimas gracias por haber hecho de nuestras vacaciones unos días tan felices.
THE RESIDENCE
THE RESIDENCE Manager
07/30/2023 at 11:22
Thank you for sharing your experience during your recent stay with us. We're glad to hear that you found our resort to be a unique and exciting place to stay. We strive to provide a range of activities to enhance our guests' experience and showcase the natural beauty of our surroundings. Maintaining cleanliness and tidiness is a priority for us, and we're glad that it met your expectations. We're delighted that you appreciated our effort for sending your purse back to you. On behalf of our entire team, we express our heartfelt gratitude for your kind words and look forward to the pleasure of welcoming you back for another unforgettable holiday experience at our resort. Kind regards, The Management
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Visited in july 2023
We stayed at the Four Seasons but our son completed his diving course at the dive school at the Residence. At 13 years old, we weren’t going to send him alone. On day 1, we bought breakfast at the Residence with our other 2 children while we waited for the oldest to complete his dive. On day 2, my husband, who was waiting for our son on the beach by the dive school, was approached by 2 security staff and a hotel staff member and demanded to pay 4000 Mauritian Rupees (approx £68) to wait on a sun lounger on an empty beach on a cloudy day, despite us having paid to use the dive school services. Sadly, we found the Residence to be harsh, unwelcoming and not somewhere we would recommend, despite the brilliant dive school team who could not be faulted.
Visited in july 2023
Ich hatte das Vergnügen, im The Residence Mauritius zu übernachten und möchte gerne meine außergewöhnliche Erfahrung teilen. Dieses Hotel ist zweifellos ein wahres Paradies auf Erden.

Schon beim Betreten des Anwesens wurde ich von der atemberaubenden Schönheit der Hotelanlage und der warmen Begrüßung des Personals überwältigt. Die Architektur des Hotels vereint auf wunderbare Weise den kolonialen Stil mit einem Hauch von mauritischer Kultur und schafft so eine einzigartige Atmosphäre, die zum Entspannen und Genießen einlädt.

Die Zimmer im The Residence Mauritius sind geräumig, elegant eingerichtet und mit allem ausgestattet, was man für einen komfortablen Aufenthalt benötigt. Die Betten sind äußerst bequem, und der Blick auf den türkisfarbenen Ozean oder den üppigen tropischen Garten ist einfach unvergesslich.

Das Hotel bietet eine Vielzahl von Aktivitäten für Gäste jeden Alters. Ob es nun darum geht, am wunderschönen Sandstrand zu entspannen, im kristallklaren Wasser zu schnorcheln oder sich im Spa-Bereich verwöhnen zu lassen - Langeweile kommt hier definitiv nicht auf. Das Personal ist äußerst aufmerksam und steht jederzeit zur Verfügung, um sicherzustellen, dass die Bedürfnisse der Gäste erfüllt werden.

Ein weiterer Höhepunkt des The Residence Mauritius ist das gastronomische Angebot. Die Restaurants servieren eine exquisite Auswahl an internationalen und lokalen Gerichten, die sowohl geschmacklich als auch optisch beeindruckend sind. Die kulinarische Reise, die man hier erlebt, ist wahrhaftig ein Genuss für die Sinne.

Zusammenfassend kann ich sagen, dass das The Residence Mauritius ein absolutes Traumhotel ist. Es bietet eine idyllische Lage, eine beeindruckende Ausstattung und einen erstklassigen Service. Egal, ob man einen romantischen Urlaub zu zweit, einen Familienausflug oder einen entspannten Rückzugsort sucht - dieses Hotel erfüllt alle Wünsche. Ich kann es kaum erwarten, zurückzukehren und erneut in den Zauber dieses Ortes einzutauchen.
THE RESIDENCE
THE RESIDENCE Manager
07/17/2023 at 13:52
Dear Sir/Madam, Thank you so much for taking the time to share your wonderful review of The Residence. We are delighted to hear that your experience with us was nothing short of perfect. We're thrilled to know that you enjoyed the sun, sand, and sea during your stay and it's fantastic to hear that you found our food to be super delicious.. it's wonderful to hear that our gastronomic cuisine stood out for you. The Residence Mauritius more than just a hotel, but a paradise for all. The combination of unrivaled luxury, personalized service, and gastronomic wonders is what we strive to offer to all our guests. On behalf of our entire team, we express our heartfelt gratitude for your kind words and look forward to the pleasure of welcoming you back for another unforgettable holiday experience at our resort. Kind regards, The Management
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Visited in july 2023
Estive em 2009 na nossa lua de mel. Local incrível, beleza natural surpreendente e o hotel é excelente em tudo. Em 2019 resolvemos voltar para comemorar 10 anos de casado e o hotel permanecia exatamente como a primeira vez!!recomendo muito
THE RESIDENCE
THE RESIDENCE Manager
07/14/2023 at 10:25
Dear Sir/Madam, Thank you so much for your kind review! We're glad to hear that you had a picture-perfect experience for your wedding anniversary at our property. Our staff takes great pride in providing friendly and helpful service, so it's fantastic to hear that you felt well taken care of throughout your stay. We can't wait to welcome you back again in the future. It would be our pleasure to make your next stay just as memorable and enjoyable as this one. Kind regards, The Management
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Visited in july 2023
Tive má experiência na chegada, paguei por quarto vista mar, deram me quarto res do chao quase sem ver o mar, depois reclamei e trocaram-me para andar superior, pois paguei bastante mais e nao me foi oferecido quarto de 1 linha.

Em relação ao quarto vim aqui agora fazer uma revisão, pois ofereceram nos hoje um quarto vista mar primeira linha, quando chegar Portugal irei falar com minha agencia parece que o problema foi da comunicação entre agencia e o hotel.

Agradou me bastante terem feito esta revisão. Agradeço a simpatia do responsável da recepção e do seu cuidado.

Qualidades do hotel: buffet é bom, optimo pequeno almoco, boa limpeza de quartos e oferecem actividades na praia.
THE RESIDENCE
THE RESIDENCE Manager
07/10/2023 at 08:07
We thank you for your review.

Your suggestion and feedback are so essential for our continued improvement for quality service and by attending to areas that require our attention.

We are sorry that our resort did not meet to your expectations and understand your views and concerns over customer expectations.

All your valued comments have been duly discussed with the Management team and we can assure you that actions have already been implemented to rectify those areas that need improvement.

We reiterate our apologies for the inconveniences caused and thank you again for your feedback which will help us in our continued improvement process.

Regards,

The Management
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Visited in july 2023
اقمنا فيه اربعه ايام من يوم ٢٨ جون المكان للامانه يجنن بكل معنى الكلمه مع الغرفه الفطور وفيه كمان فعاليات مجانيه مع الغرفه اسألوا عنها فيه بوت اللي من خلاله تشوفوا اسماك وشعب مرحانيه يعني رحله في البحر لمدة ٤٥ دقيقه وكمان بوت تاني اللي يكون زي الدراجه تمشوه المهم فيه كذا فعاليه مع الغرفه تقريبا ٦ فعاليات وفيه كمان بفلوس طبعا بس انا اتكلم عن المجاني طبعا فيه جيم وكمان لو حبيتو تعملو باث بمب كلموهم يجو يجهزوا البانيو وفيه اطلاله على البحر تاخد العقل اخذنا غرفتين مع بعض رقم ١٦٥ و ١٦٤ حلوين مطله على حديقه ووراهم البحر بعض الاطلالت تكون هلى حديقه بس لما تكون بالجنب المهم المكان نضيف ومرتب يجنن يعيبه شي واحد بس انه غالي
THE RESIDENCE
THE RESIDENCE Manager
07/10/2023 at 08:13
Thank you for sharing your experience during your recent stay with us. We're glad to hear that you found our resort to be a unique and exciting place to stay.

We strive to provide a range of activities to enhance our guests' experience and showcase the natural beauty of our surroundings. Maintaining cleanliness and tidiness is a priority for us, and we're glad that it met your expectations.
We constantly review our pricing to ensure that we provide a competitive value for the services and facilities we offer. We appreciate your feedback on this matter.

Thank you for choosing our resort, and we hope that you have wonderful memories of your time with us.

Kind regards,

The Management
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Visited in june 2023
Tolles, sehr gepflegtes, sauberes Hotel mit schöner Architektur, sehr freundliches und aufmerksames Personal, wunderschöner sauberer Sandstrand.
Frühstücksbuffet, das keine Wünsche offen lässt.
Ausflug mit dem Glasbodenboot und Schnorcheln gratis.
THE RESIDENCE
THE RESIDENCE Manager
06/28/2023 at 08:56
Dear Sir/Madam,

Thank you for your wonderful review of our hotel. We are glad to hear that you had a great experience during your stay with us.

We take pride in maintaining a well-kept and clean hotel, and we are delighted that you appreciated the beautiful architecture of our property. Our staff is dedicated to providing excellent service, and we are pleased that you found them friendly and attentive throughout your stay.

It's fantastic to hear that you enjoyed the beautiful and clean sandy beach at our resort. We strive to create a relaxing and enjoyable beach experience for our guests.

We are delighted that our breakfast buffet exceeded your expectations and left you satisfied with a variety of choices. Our culinary team works hard to ensure a delightful dining experience for our guests.

We are glad that you were able to take advantage of our complimentary glass bottom boat and snorkeling excursion. It's our pleasure to offer such activities to enhance our guests' stay and provide memorable experiences.

Thank you once again for your kind review. We hope to welcome you back to our hotel in the future and create more memorable moments for you.

Best regards,

The Management
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Visited in june 2023
Hotel muito muito lindo, é gigante, quarto amplo, a piscina tem uma agua quentinha perfeita! Fomos na epoca da lua cheia, parecia uma pintura a lua iluminando o mar, o mar em frente ao hotel tem uma agua com a temperatura das praias do nordeste brasileiro, quentinho, que parece uma piscina, sem onda, agua cristalina, atendimento muito bom, só o que não me agradou muito foi a comida que só teve um dia que foi do meu paladar, que era a noite das massas, fora isso, apesar das variedades não tinha nada tão saboroso, meu marido tbm achou a mesma coisa, mas enfim, foi uma experiência única nossa estadia nesse hotel!
THE RESIDENCE
THE RESIDENCE Manager
06/26/2023 at 07:47
Dear valued guest,

Thank you for your kind words and for sharing your experience with us. We are thrilled to hear that you found our hotel to be very beautiful, with spacious rooms and a perfect warm water pool. It sounds like the full moon added an extra touch of magic to your stay, illuminating the sea and creating a picturesque view. We are glad you enjoyed the beach in front of the hotel, with its warm and crystal clear waters, resembling a swimming pool.

Please know that we take guest feedback seriously, and we will address this matter with our culinary team to ensure improvements are made.

Nonetheless, we are overjoyed to hear that your stay at our hotel was a unique experience. We strive to provide exceptional service, and it is wonderful to know that our efforts made your visit memorable. Should you decide to return in the future, we will do our best to exceed your expectations, both in terms of service and dining options.

Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back for another unforgettable stay.

Warm regards,

The Management
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Visited in june 2023
Absolute Spitze Wir waren im September 2022 für 15 Nächte dort. Service Personal Essen Bar Unterhaltung ohne Beanstandung. Jeder Zeit gerne wieder. Sehr zu empfehlen
THE RESIDENCE
THE RESIDENCE Manager
06/26/2023 at 07:44
Dear Sir/Madam,

Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had such a fantastic stay with us in September 2022, enjoying our top-notch service, friendly staff, delicious food, well-stocked bar, and entertaining activities. It means the world to us that you had such a memorable experience.

Your recommendation is truly appreciated and we would be absolutely thrilled to welcome you back anytime. We will continue to strive for excellence and provide you with another outstanding stay.

Once again, thank you for choosing our establishment for your 15-night stay, and we look forward to welcoming you again in the near future.

Warm regards,

The Management
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Visited in june 2023
Wir haben das Hotel im Juni mit unserer Tochter besucht und waren rundum zufrieden. Alle Mitarbeitenden sind super freundlich und insbesondere gegenüber Kindern total aufgeschlossen. Eine Reise im Juni war für uns perfekt, weil es zwar teilweise recht windig war, aber es trotzdem warm genug war. Auch die anderen Gäste fanden wir super angenehm. Absolute Empfehlung!
fab7910
Visited in may 2019
Value for money
Location
Cleanliness
Setting / ambience
Service
Parfait
Le luxe mauritien ! Superbe hôtel avec un emplacement de rêve. Les prestations sont au niveau et les activités proposés par l'hôtel sont complètes … un sans faute
5 Star hotel deserves them emplement.
The rooms are simple and refined.
The welcome and service are expectations.
The restaurants offer varied menus and refined. The dishes are hopes.
Rates are certainly built, but the service is the height. This is a luxury hotel.
The beach is superb on this side of the island. The hotel is renowned but ageing; here, luxury is synonymous with relaxation and well-being. The prices appeared to us elevated services offered.

THE RESIDENCE

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Route Côtière, Belle Mare Et Palmar, Mauritius
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