BATEAU À FOND DE VERRE DU MOUROUK

We had an amazing 5-night stay. Location is great, rooms are spacious and clean, the buffet breakfast and dinner were very tasty. The staff is very friendly, too. Note that the hotel has been renovated and has a new owner since about a year ago.

Reprise depuis début janvier par le groupe Constance de Maurice, Rien à dire de plus que le Spot est formidable, le personnel disponible et super aimable. Le buffet petit déjeuner et dîner est très fin avec les saveurs locales. Les chambres confortables et propres.

This was a very bad experience for us. Talking about Monday 02 September 2024 Am not talking about the stay. Its about the hospitality. Food was 10/10. Hats off to the chef. BUT!!!!!! We were not residents of the hotel and booked for lunch. In bullet points:
- we did not get a warm welcome
- there was no one to guide us and we had to locate tables ourselves
- zero smile from the waiter named jena.
We arrived on time after a phone call reservation for lunch. While choosing our food, less than 5 mins later the waitress rushed us to make a decision, said the kitchen will close soon. My husband was in the toilet and I had to send him a photo of the menu. There was no explanation on the menu by her. We received starters bread without butter. She just put it on our table and left. Were we supposed to eat that with chilli? Just after our lunch was over, 3 differenr families came, white skinned. The same waitress welcomed them, smiled and explained everything warmly to them. Not to forget it was an hour after our meal order and the kitchen was supposedly ‘closed’. No one came to see us. We asked someone else for our bill. After 15 mins it was not there. We had to walk to the cash office to pay. So I would like to outline the mediocrity of treating brown skin people or simply mauritian people differently like that. For me its a never to come again and I will also make sure no relative of mine goes through what I went through. After we paid we had packed the rest. We forgot it there. No one came to give it to us. Its a shame in 2024, for people to be so discriminative.

Had a great stay. Very impressed with the design. Use of recycled and local Rodrigues themes was very clever. Staff very attentive. Purcy at the restaurant, Melissa and Bianca at the spa. Was also a sign of how well the property was being managed seeing Guido the general manager regularly in the public areas welcoming and talking to guests.

Отличный отель, сервис, вид и расположение. Рекомендую.