THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
World cuisine
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2024
Recommended
•
2024
A good opportunity to take a tour in the most luxurious hotel in the city, former Nile Hotel in Amin Dada, is to test one of its three restaurants (all enough expensive). The Explorer, the flat decoration evoking the trip (malles, mappemeral, globe…) and European explorers who traveled through the Great Lakes region (Speke, Grant…) offers a map where lovers of Italian cuisine will be delighted (pasta, pizzas); the drink card is consistent. The Lakes, where musicians sometimes brighten up the room, offer some local specialties such as tilapia or Ugandan beef stew in addition to salads and grills. On the first floor, Pearl of Africa offers some French dishes. The Champagne bar (which offers the sparkling wines that you guess…) and on the ground floor, the Mist (eye to the film Gorillas in the mist) are two nice bars to sip a drink…
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Members' reviews on THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
4.7/5
65 reviews
Value for money
Kitchen quality
Originality
Frame/Ambiance
Service
Visited in november 2023
Wow the place has all you need with the perfect services rendered ranging from conferences,weddings dine in meals and many more
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Manager
11/03/2023 at 07:24
Dear Emmanuel,
Thank you so much for visiting us and taking your valuable time to share a wonderful review about our hotel. We appreciate your kind words and recommending us to other travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for visiting us and taking your valuable time to share a wonderful review about our hotel. We appreciate your kind words and recommending us to other travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
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Visited in october 2023
Busy, secure but lots of dignitaries
However organized
However organized
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Manager
10/30/2023 at 09:39
Dear David,
Thank you for sharing a review. We appreciate your kind words and recommending us to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Thank you for sharing a review. We appreciate your kind words and recommending us to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
See the translation
Visited in october 2023
*Staff at the reception (front desk) are not friendly at all, not welcoming, the first face you meet when you arrive is frowning.
WORST CUSTOMER SERVICE EVER!
*Room needs a lot of renovation, very old furniture.
*The pictures shows a bidet in toilet, but this is not true.
*Food in breakfast is so limited and repetitive, after few days you will be bored, also not tasty.
*pastries and bakeries are ????????
*The noise at night is unbearable
*House keeping will keep the balcony open a lot, insects and reptile will surely enter your room, specially if your room is close to trees and lake.
*House keeping will enter your room casually when you are in it! without putting the "make my room" sign!
THEY NEVER APOLOGISE FOR THEIR MISTAKES!
I will never come here again and will never recommend it to anyone.
WORST CUSTOMER SERVICE EVER!
*Room needs a lot of renovation, very old furniture.
*The pictures shows a bidet in toilet, but this is not true.
*Food in breakfast is so limited and repetitive, after few days you will be bored, also not tasty.
*pastries and bakeries are ????????
*The noise at night is unbearable
*House keeping will keep the balcony open a lot, insects and reptile will surely enter your room, specially if your room is close to trees and lake.
*House keeping will enter your room casually when you are in it! without putting the "make my room" sign!
THEY NEVER APOLOGISE FOR THEIR MISTAKES!
I will never come here again and will never recommend it to anyone.
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Manager
10/27/2023 at 11:42
Dear Menna,
Thank you for choosing to stay at the Kampala Serena Hotel and for sparing valuable time to sharing a review. We are disappointed to hear that you had an unpleasant experience during your stay. We take all feedback seriously and we would like to apologize for inconveniences caused. We appreciate your feedback, and we will use it to improve our service delivery. We would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay and therefore appropriate action will be taken to address the issues you have raised and ensure that they do not recur.
Thank you for bringing these issues to our attention and we will do everything we can to make sure that the rest of your stay is a pleasant one.
Yours Sincerely,
GENERAL MANAGER
Thank you for choosing to stay at the Kampala Serena Hotel and for sparing valuable time to sharing a review. We are disappointed to hear that you had an unpleasant experience during your stay. We take all feedback seriously and we would like to apologize for inconveniences caused. We appreciate your feedback, and we will use it to improve our service delivery. We would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay and therefore appropriate action will be taken to address the issues you have raised and ensure that they do not recur.
Thank you for bringing these issues to our attention and we will do everything we can to make sure that the rest of your stay is a pleasant one.
Yours Sincerely,
GENERAL MANAGER
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Visited in october 2023
Wonderful environment
Great rooms
Great for parties and functions
I love the fact that they use glass bottled water which is easy to recycle
Great rooms
Great for parties and functions
I love the fact that they use glass bottled water which is easy to recycle
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Manager
10/23/2023 at 14:17
Dear Paul,
Thank you so much for sharing a review. We appreciate your kind words and recommending our hotel to other guests. We will be happy to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for sharing a review. We appreciate your kind words and recommending our hotel to other guests. We will be happy to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
See the translation
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Thank you so much for sharing an amazing review about our property. We appreciate your kind words and recommending us to other community travellers. We will be excited to host you again.
Yours Sincerely,
GENERAL MANAGER