HOTEL PRINCIPE DI VILLAFRANCA ^{* * * *}

Hotel centralissimo, è possibile spostarsi a piedi per raggiungere i principali luoghi di interesse o per gustarsi la movida della città. Dotato di un parcheggio privato a pagamento adiacente alla struttura (piccolo,meglio prenotare), lungo la strada è possibile parcheggiare su strisce blu o bianche, anche se difficilmente si trova posto negli orari di ufficio . L'hotel è molto elegante, arredato con gusto , le camere spaziose e dotate di tutti i confort, così come il bagno . Pulizia accurata e buona la colazione, magari non ricchissima ma comunque completa sia di dolce che di salato . Personale gentile e disponibile anche a fornire indicazioni.

Camera pulita e spaziosa. Alcune problematiche significative sono l'assenza di spine di corrente ai lati del letto (essenziali per chi usa il telefono come sveglia come me), e i rubinetti scomodi e duri nell'apertura. Colazione buona ed abbondante. Non tantissime camere quindi molto intimo anche al mattino e abbastanza silenzioso. Vista limitata essendo le camere tutte al primo piano.

Vicinissimo al centro,personale molto cordiale ed efficiente sia alla reception che ragazzi di sala ,posto molto pulito e complimenti agli addetti alle pulizie

Ottimo hotel nel centro residenziale di Palermo. A due passi dal cuore storico della città, servito dai migliori brand commerciali e navetta per aeroporto.

Stayed at this hotel for four nights. Let’s start with the positives - the bed was comfortable, the linen and towels were clean and the room was also clean although oddly laid out. Perhaps quite suitable for a quick business trip.

Unfortunately, this hotel does not meet my standard for its claimed 4 star rating though, as the corridors and furnishings have a generally tired look, there is no view whatsoever out the shuttered windows that let in minimal light, the wifi is slow and inconsistent and many small things are overlooked. For example, we had to request additional coffee pods to be restocked twice (and toilet rolls on another occasion). The second time we requested the coffee pods in mid afternoon, we were curtly told by reception that she could not assist at that time as she was the only person on duty. I asked for clarification - “what, are you the only person in the whole hotel???” Yes, apparently. She eventually brought instant coffee, which we explained we already had and that we had asked for coffee pods. She curtly responded that she’d need to come back later as “it’s not my job”! Then finally, she returned with only two.

On another occasion, we asked for the cost of a taxi to a restaurant we had booked. The response was also less than helpful and gave us the impression we were simply an annoyance.

Other small things spoiled this stay - the gentlemen staffing the breakfast area need some training - you do not clear a table after guests have left by simply sweeping all the table crumbs onto the floor with your hand! And for two days in a row, the milk in the milk jug seemed off or very close to expiry.

The rooms themselves have thin walls so it is easy to hear guests in the corridor or adjoining rooms. But more annoyingly, cleaning staff start clattering around in the corridor at 7:30am - I don’t think they understand that the Do Not Disturb sign actually means “do not disturb guests”.

On checkout, our final experience was almost humorously in line with the rest of the stay. We were presented with a full bill for our stay - which would be fine if we hadn’t already fully prepaid it when we made the booking.

In summary, this basic hotel lacks attention to detail. We would not stay at this hotel again.