Opinions HOTEL PRINCIPE DI VILLAFRANCA Palermo

Hotel centralissimo, è possibile spostarsi a piedi per raggiungere i principali luoghi di interesse o per gustarsi la movida della città. Dotato di un parcheggio privato a pagamento adiacente alla struttura (piccolo,meglio prenotare), lungo la strada è possibile parcheggiare su strisce blu o bianche, anche se difficilmente si trova posto negli orari di ufficio . L'hotel è molto elegante, arredato con gusto , le camere spaziose e dotate di tutti i confort, così come il bagno . Pulizia accurata e buona la colazione, magari non ricchissima ma comunque completa sia di dolce che di salato . Personale gentile e disponibile anche a fornire indicazioni.

Camera pulita e spaziosa. Alcune problematiche significative sono l'assenza di spine di corrente ai lati del letto (essenziali per chi usa il telefono come sveglia come me), e i rubinetti scomodi e duri nell'apertura. Colazione buona ed abbondante. Non tantissime camere quindi molto intimo anche al mattino e abbastanza silenzioso. Vista limitata essendo le camere tutte al primo piano.

Vicinissimo al centro,personale molto cordiale ed efficiente sia alla reception che ragazzi di sala ,posto molto pulito e complimenti agli addetti alle pulizie

Ottimo hotel nel centro residenziale di Palermo. A due passi dal cuore storico della città, servito dai migliori brand commerciali e navetta per aeroporto.

Stayed at this hotel for four nights. Let’s start with the positives - the bed was comfortable, the linen and towels were clean and the room was also clean although oddly laid out. Perhaps quite suitable for a quick business trip.

Unfortunately, this hotel does not meet my standard for its claimed 4 star rating though, as the corridors and furnishings have a generally tired look, there is no view whatsoever out the shuttered windows that let in minimal light, the wifi is slow and inconsistent and many small things are overlooked. For example, we had to request additional coffee pods to be restocked twice (and toilet rolls on another occasion). The second time we requested the coffee pods in mid afternoon, we were curtly told by reception that she could not assist at that time as she was the only person on duty. I asked for clarification - “what, are you the only person in the whole hotel???” Yes, apparently. She eventually brought instant coffee, which we explained we already had and that we had asked for coffee pods. She curtly responded that she’d need to come back later as “it’s not my job”! Then finally, she returned with only two.

On another occasion, we asked for the cost of a taxi to a restaurant we had booked. The response was also less than helpful and gave us the impression we were simply an annoyance.

Other small things spoiled this stay - the gentlemen staffing the breakfast area need some training - you do not clear a table after guests have left by simply sweeping all the table crumbs onto the floor with your hand! And for two days in a row, the milk in the milk jug seemed off or very close to expiry.

The rooms themselves have thin walls so it is easy to hear guests in the corridor or adjoining rooms. But more annoyingly, cleaning staff start clattering around in the corridor at 7:30am - I don’t think they understand that the Do Not Disturb sign actually means “do not disturb guests”.

On checkout, our final experience was almost humorously in line with the rest of the stay. We were presented with a full bill for our stay - which would be fine if we hadn’t already fully prepaid it when we made the booking.

In summary, this basic hotel lacks attention to detail. We would not stay at this hotel again.

Ottimo hotel centralissimo

The staff here are wonderful. They are very helpful & friendly. The rooms are spotless, the building is spotless. Prices are very reasonable and the location is great. Here you are central to everything Palermo has to offer.

Ottima accoglienza, eccellente per tempestività nel risolvere eventuali contrattempi

Organisation du petit déjeuner à revoir...

Posto veramente curato, personale sia di sala che dell'accoglienza molto gentili , disponibili nelle richieste, sono stato veramente bene in questo hotel , ottima anche la colazione, lo consiglio, e quando torno a Palermo soggiorno sicuramente qui.
E comodo vicino alle principale linee bus e metro.

Jai passé 3 jours à cet agréable et confortable hôtel. J'aurais apprécié découvrir le petit déjeuner Sicilien soit avec le cornetto. Le jus d'orange frais serait un minimum pour un hôtel de cette catégorie. Le service comme le personnel est extrêmement agréable, MERCI, à tous.

Had a wonderful stay here.
Comfortable room.Very quiet.
Nice area. There are several excellent restaurants nearby. Breakfast was good. Staff were lovely. Angelo at reception was very kind to me and helped when me when my return flight was cancelled and I had to stay an extra two days.
Palermo is a beautiful city.
I hope to be lucky and return sometime.
Graham

This was the worst four-star hotel I've ever been to. The breakfast was poor and the staff didn't even say hello, but the worst was the Deluxe room, it smelled terrible and there was mold in the shower.

Albergo dignitoso nel pieno centro città.
Arredamento moderno.
Personale accogliente.

Ottimo hotel

Bonjour,
Nous avons séjourné dans votre hôtel du 20 au 22 mai 2023.
L'hôtel est très bien situé, avec un parking payant qui s'avère très agréable et commode pour y laisser la voiture de location.
Le personnel est très agréable, une pensée particulière à Monica qui était très professionnelle et bienveillante envers nous.
Elle nous avait réservé des bons restaurants ( trattoria), qui étaient proches de l'hôtel.
Les chambres sont très propres, confortables et le petit-déjeuner était très bon et complet.
Nous avons passé un agréable séjour.
Je recommande cet hôtel.
Il est très bien situé ( environ 15 minutes à pied du théâtre massimo).
Et du centre ville.

Good location, the rooms DOES not have electrical outlets by the bed side so if you have a CPAP device, you need to pull your bed to the other end of the room