THE HERBERT HOTEL
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Hotel located in front of the Powell cable line offering rooms adapted to your needs and budget
This hotel on Powell Street fronts the Powell line of the cable car. Built in 1909, making it almost an artifact, it has since been renovated. However, soundproofing is still inadequate. The Herbert Hotel has 99 rooms, with a choice of sizes to suit your needs and budget. The less expensive rooms have toilets and showers on the landing. When you enter, you won't find anyone at reception (which is in another hotel 100 meters away). Be careful in the neighborhood, which is not the safest.
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Members' reviews on THE HERBERT HOTEL
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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The hotel staff was rude and combative when simple requests for enough washcloths for each occupant. To resolve the situation, the housekeeping staff brought us a bag with 4 more towels and only one washcloth when all we needed was 2 mire washcloths. After a second call, they returned with 4 more bags full of towels and one hand towel and one washcloth in each. When receiving the bags, I was told that washcloths were not a housekeeping problem.
No management was available after 3 p.m., and when contacted via phone, the manager was uninterested in customer service.
AC is not installed in this building, so summer bookings should be avoided at all costs.
I would not recommend this place to anyone I cared for.
One positive comment is that the cable car stop is very close by and only a couple of vagrants to step over to get there.
The room next to us was a kitchenette that was supposed to be closed during the night. At 22pm loud voices and TV at max volume. Go there to ask to lower it : surprise! there are 4 homeless there hanging out. Asked them politely, but 10 minutes later they started talking loudly again and was feeling more and more unsafe.
Called the hotel. They said one of them was a resident but will send someone to check. Condescending tone even if I explained how unsafe I feel. Especially that our room don't have a bathroom and have to go in the hallway to access the shared toilet/shower.
If resident why not hang out in their room? If kitchenette supposed to be closed why isn t? How about in the night you want your guest on a safe and quiet environment?
Don't know if they finally send someone but heard them screaming and talking loud for a few hours. With TV back at max volume again.
Far from a good night. Haven't slept.
There is no bathroom or toilet in the room. The bathroom and toilet are shared.
They had baggage claim but they say there is no. They direct you to a paid baggage claim elsewhere.