Opinions GRAND HOTEL EXCELSIOR Floriana : Find out what other web users have to say about this place

Domingo N.

Visited in november 2023

El sitio esexcepcional, pero el hotel esta viejo y casi din renovar

Elango V.

Visited in november 2023

Attended Event and not commenting on rooms.

Angel G.

Visited in november 2023

Salvo que hay que subir 88 escalones para ir al centro el resto todo muy bien

Catherine R.

Visited in november 2023

We had a lovely stay! Fantastic location, so close to the Valletta city centre, and amazing views from the hotel!
The staff at breakfast could be more friendly but the breakfast food was very nice and lots of choice.
Little issues with our room missing towels and toilet roll, but reception sorted it out quickly. We also got woken up one morning when house keeping knocked on everyone's rooms to offer more water/towels etc but we were asleep, not great to be woken up for no reason.
Our room was very big and clean and comfy bed.
Overall we had a great stay and would recommend.

Richard J.

Visited in november 2023

A pleasant stay however staff are a bit rude and do not exhibit traits associated with a 5 star hotel. They came across as indifferent and preferred to gossip behind the bar then serving guests.

Breakfast was average, ran out of ketchup and again indifferent staff.

The room was dated but clean, toilet was constantly running and taps were loose.

Sara K.

Visited in november 2023

Purtroppo non lo posso considerare un 5 stelle per le seguenti mancanze: camere con mobili vecchi, sciacquone del wc poco funzionante, mancanza di bidet e anche di spazzola wc
ma soprattutto qualità del cibo al buffet colazione insufficiente, non degno di un 5 stelle con prodotti di scarsa qualità
talvolta. Niente welcome drink all’arrivo ma nota positiva sono la posizione, la vista, le sale lussuose dell’albergo e la piscina.

Екатерина �.

Visited in november 2023

This hotel was 5 stars 10 years ago. No service, food is spoiled.

OMAR R.

Visited in november 2023

Awful experience. Very old furniture. Terrible service. Extra charges were made to me through my visit. They offer you breakfast tickets for extra cost which you can’t use afterwards because they can only be used at a specific place at a specific time.

Judith W.

Visited in november 2023

The organisation/reception/concierge do not work together well, we had to wait 7 hours for a room, when on the internet we found 30 free rooms...then we finally got a room at 3pm, but our luggage was not there nor did they find it so I had to go look for it myself... the early bird breakfast, though, was great and Jordan who welcomed us was very welcoming!

Dr.Shahnaz H.

Visited in november 2023

Excellent service and excellent food! Great location in Valletta!

Janet M.

Visited in november 2023

Comfortable, sea and marina view.

Francesco C.

Visited in november 2023

Tutto tutto top.
Come pochi al mondo

Joe L.

Visited in november 2023

Overall a good stay. The hotel looks tired on the outside and albeit grand on the inside it needs modernising. It was painfully hot during dinner and the conference so think the air con is struggling. The staff were very polite sharp and attentive and deserve a lot of credit. Good location walking to Valletta. Thank you very much for the stay.

Nikos L.

Visited in november 2023

Πολύ ωραίο ξενοδοχείο με όμορφη τοποθεσία και την μαρίνα από κάτω που είναι εξαιρετική και πολύ όμορφη να τη βλέπεις από επάνω. Ίσως λίγο οι τιμές στα δωμάτια να είναι παραπάνω από όσο αξίζουν.

Alan H.

Visited in november 2023

On edge of Valletta with its own beach. Very wide buffet breakfast selection.

Cristina C.

Visited in november 2023

Hotel de 5 stele, dar cam prafuite ca in toata Europa din ultimii ani. Foarte frumos pozitionat. Intrarea in hotel este ok pentru ca trebuie sa cobori cred ca mai mult de 100 de trepte sau o panta destul de serioasa. Iesirea insa... e la deal :)) In toata insula fiti pregatiti sa urcati si sa coborati pante.

Jack B.

Visited in november 2023

It is called Excelsior and it is Excellent. Ideally placed to be able to wall into Valetta.

Roberto A.

Visited in november 2023

Un po' datato ma posizione fantastica e grande professionalità

Farhan I.

Visited in november 2023

I received an offer letter from this hotel. Show me to check, is the offer letter a lie or not? That's why I need the official email ID of this hotel. Otherwise can you check your official email ID for HR please

Rahaman S.

Visited in october 2023

Hlo sir /medam..iam from India...i need job in Malta...if u have any vacancy in your hotel ???? I need free visa please inform is there any chance

Roberta F.

Visited in october 2023

I attended a wedding and everything was really good... From the atmosphere to the food ...

GRAND HOTEL EXCELSIOR Manager

10/30/2023 at 10:41

Dear esteemed guest, Thank you for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards,
Abir

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Julie L.

Visited in october 2023

Lovely hotel within walking distance to Valletta

GRAND HOTEL EXCELSIOR Manager

10/30/2023 at 11:34

Dear esteemed guest, Thank you for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards,
Abir

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Max

Visited in october 2023

Top hôtel où tout est très grand : le hall, les chambres, la piscine . Service haut de gamme où tout le personnel est souriant et efficace. A 5 mn à pied du centre ville de la Valette. Idéal pour ceux qui veulent associer visites et détente.

GRAND HOTEL EXCELSIOR Manager

10/30/2023 at 11:33

Dear esteemed guest, Thank you for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards,
Abir

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giuseppe a.

Visited in october 2023

Hotel lussuoso e confortevole. Prima colazione pantagruelica. SPA ben attrezzata con diverse prestazioni a disposizione dei clienti. Ho goduto di un conveniente sconto promozionale per cui giudico ottimo il rapporto qualità prezzo. C'è inoltre l'accesso diretto al mare...e non è poco. Lo consiglio senz'altro.

GRAND HOTEL EXCELSIOR Manager

10/30/2023 at 11:33

Dear esteemed guest, Thank you for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards,
Abir

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Vlad B.

Visited in october 2023

The hotel is outdated. There is no way this is a 5 star hotel. At check in there was a long queue. The hotel was built at the highest quality standards back in time, but now it needs some updates. The pools are fine, the access to the sea is using some stairs, but you get clean water with fish. In the room I got just 2 sockets and one had some connection problems. There are no sockets besides the bed. I called in the morning room service and asked for an iron board and I got it on the second attempt when I personally went to the reception in the afternoon. The breakfast is great. At check out they tried to add a restaurant consumption of 86 EUR for my wife, but have given up on that quite easily. The hotel location is within walking distance to Valletta, bus stops and the ferry terminal, but this depends on how much you enjoy walking.

GRAND HOTEL EXCELSIOR Manager

10/30/2023 at 11:33

Dear esteemed guest, Thank you for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards,
Abir

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Iulian V.

Visited in october 2023

Best harbour view and probably finest hotel in Valleta!

GRAND HOTEL EXCELSIOR Manager

10/30/2023 at 11:31

Dear esteemed guest, Thank you for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards,
Abir
Guest relations executive

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Keith B.

Visited in october 2023

The hotel is well located to explore Valetta on foot and also quite close to the bus station should you wish to use public transport to travel further afield.

Check was simple and quick. We were advised that 150 euros would be debited to our account for expenses and the balance would be repaid to us on check out.

Our room over looked a roof so not a great view but it was large and the bed was very comfortable and cosy. Tea and coffee making facilities are available and the water was complimentary which we thought was a great touch.

The bathroom was large and well furnished with a large bath and separate shower which was great. Except our shower leaked over the floor and water ran out into the carpet area which got soaked so you did not want to walk around in bare feet. I reported this to reception.

The breakfast was just excellent with a great choice of food either continental or English breakfast. It is all buffet style but you can get your eggs cooked to order. There is plenty to eat and I have to add it is one of the beat breakfasts's we have had in a hotel.

The bar was great with a wide selection of drinks. Bar staff and for that matter all hotel staff were excellent i.e. pleasant and friendly.

Overall a great place to stay just a pity about the leaking shower.

GRAND HOTEL EXCELSIOR Manager

10/30/2023 at 11:32

Dear esteemed guest, Thank you for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards,
Abir

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Sebastian N.

Visited in october 2023

Interesting place, old type hotel, like in the old movies; a little strânge the policy: first they are taking the money, the warranty ( IT s good to let cash because otherwise they forgot to give it back without written motive) and then they tell You to walk till the 16.00 to be able to enter in the rook...by the way, breakfast doesn t include a simple espresso...cheap way of thinking

GRAND HOTEL EXCELSIOR Manager

10/18/2023 at 11:51

Dear esteemed guest, thank you for your feedback, we are sorry to read that we did not meet all your expectations. However we wish to clarify that when we block the amount in the form of preauthorization, once you check-out your money will automatically go back to your account within few days. Also please rest assured that you comment related to coffee has been forwarded to our Food and Beverage Manager in order to take actions about it. We wish to have a chance to welcome you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

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Andrea K.

Visited in october 2023

Sehr schöne Insel, Altstadt gut zu Fuß zu erkunden ????????????☀️Sehr viele Sehenswürdigkeiten, im gesamten Hotel leider sehr wenig deutschsprachiges Personal ????

GRAND HOTEL EXCELSIOR Manager

10/17/2023 at 15:47

Dear Esteemed Guest, Thank you for your sincere feedback, we are glad to hear you enjoyed your holidays with us. Looking forward to welcoming you at the Grand Hotel Excelsior. Kind regards, Abir

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rain.forest.mexico r.

Visited in october 2023

Se ve muy lujoso

GRAND HOTEL EXCELSIOR Manager

10/18/2023 at 11:57

Dear esteemed guest, thank you very much for your feedback and for appreciating our facilities and the effort of our staff to provide the 5 star service. We look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

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Opinions GRAND HOTEL EXCELSIOR Floriana

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Opinions GRAND HOTEL EXCELSIOR Floriana

Members' reviews on GRAND HOTEL EXCELSIOR

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