Results Hotel Mellieha

MARITIM ANTONINE HOTEL & SPA * * * *

Hotel €€
4.4/5
112 review

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Carte de l'emplacement de l'établissement
G. Borg Olivier Street, Mellieha, Malta
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2024
Recommended
2024

This establishment in the heart of the village offers 107 rooms, 21 junior suites and larger suites, all modern and tastefully decorated. Those on the top floors with sea views are obviously more interesting. At the rear of the hotel, you'll find a superb botanical garden surrounding the outdoor swimming pool. Another is on the roof, cascading down to the sea. The colorful facade completes the picture.

The By Transforma Spa is one of the hotel's highlights. Numerous treatments are offered. The facilities are those expected of a hotel of this standard: sauna, whirlpool, massage, gym... The Antonine Al Fresco restaurant has just opened this summer on the roof, serving excellent Thai cuisine from Tuesday to Sunday from 7pm.

Did you know? This review was written by our professional authors.


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Members' reviews on MARITIM ANTONINE HOTEL & SPA

4.4/5
112 reviews
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in october 2023
Stopped here for a week in October. Brilliant. Staff very friendly. Room was really nice. Good air con, super bathroom and good blackout curtains. Breakfasts were really good, massive choice. We only used the restaurants a couple of times as we were b&b, but quality and choice of food very good. We did use the Thai restaurant by the rooftop bar. Great experience. All in all a super week in Malta at a great hotel. Thank you to all the staff at the Maritim Antonine.
MARITIM ANTONINE HOTEL & SPA
MARITIM ANTONINE HOTEL & SPA Manager
10/25/2023 at 13:23
Dear Mr Taylor

Thank you ever so much for having taken the time to share this wonderful review of The Maritim Antonine Hotel & Spa.

I am delighted to see that your expectations were exceeded and please rest assured your kind comments have been shared with the entire team whom hope to have the pleasure of welcoming you back again soon.

With kindest regards

Libby Punshon

Guest Relations Manager
See the translation
Visited in october 2023
We absolutely loved staying here, a beautiful hotel with friendly staff and great food. The rooms were lovely and clean, a nice, big super king size bed that was so comfy. We stayed in the other part of the hotel (which is a bit confusing and not much signage) which has quick access to the street rather than keep going through the reception, the swimming pool is only shallow and small. The bar offers a great range of food and drink, try the bajtra cocktail ???? it's absolutely gorgeous ???? and at night try the Thai restaurant situated on the roof. The food is fresh and tasty, the view from here is excellent. Got to also say the staff here are absolutely fab, a big thank you to Victoria, David and another lady for helping me ????
Visited in october 2023
I would not recommend the hotel. We arrived late in the evening. We got a room that was old, smelly, nasty, humanity and in the basement. The AC was not working and the mattress uncomfortably (there was a hard part in the middle). After reporting this to the reception they moved us but the issues where not solved. In total we moved 3 times over a stay from 4 nights. This made our stay very uncomfortable. We asked for our money back so we can move to an other hotel, but they refused..

There was a guy who claimed to be the guest relations manager. He was very rude, unprofessional and send security to us for no reason.. we felt like criminals in stead of guest. The next day other staff members said that he was not a manager.

Last but not least the breakfast was poor. We where not able to swim in the inside pool cause of to much chlorine. Our eyes started burning when we walked inside of the pool area.
MARITIM ANTONINE HOTEL & SPA
MARITIM ANTONINE HOTEL & SPA Manager
10/23/2023 at 14:16
Dear Mr Hawelah

First and foremost, we thank you for visiting the Maritim Antonine Hotel & Spa ,
We are so deeply saddened that our hotel did not completely fulfill your expectations, as you can see this is not the feedback we normally receive, however it is with the utmost respect that, for the benefit of any other members, we are given the opportunity to relay the facts in a correct and fair context.

As your confirmation will clarify, the reservation was for a standard twin room with street / village view with a request for a double bed. If I could highlight that such requests are in fact subject to availability. Where we do have a number of double beds with double mattresses, we also like many establishments adopt a wraparound system where a double topper is attached to two single beds.

The above being said we had actually allocated you a room with a double bed by incorporating an upgrade to a garden view room. The reception is as you may now be aware is on level 3 , however level one is actually level with the garden and pool, although I appreciate that being late in the evening this may not have been apparent .

We of course acknowledge that you voiced your concern with the air conditioning which resulted in our staff offering multiple room options for the evening in question, some of which have twin beds. Despite all efforts made, your insistence on having a double bed mattress resulted in the allocation of a room that was part of a family booking the following day and was clearly explained.

Please note that we have several guest relation staff and departmental managers covering a duty roster system ,there for the gentleman you refer to was not in any way deceiving you. On the contrary he, I understand, spent some time attempting to offer rooms to your liking. Unfortunately, these were refused due to the lack of a double bed and not the quality of room.

To resolve the issue in hand we were able to offer a new deluxe room with double bed on the early hours of the 17th , leaving the rest of your stay without issue.

In conclusion, we again offer our humblest apologies for any inconvenience, but sincerely hope that you will return to afford us the opportunity to restore your confidence in The Maritim Antonine Hotel

Kind regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in october 2023
I would not recommend the hotel. We arrived late in the evening. We got a room that was old, smelly, nasty, humanity and in the basement. The AC was not working and the mattress uncomfortably (there was a hard part in the middle). After reporting this to the reception they moved us but the issues where not solved. In total we moved 3 times over a stay from 4 nights. This made our stay very uncomfortable. We asked for our money back so we can move to an other hotel, but they refused..

There was a guy who claimed to be the guest relations manager. He was very rude, unprofessional and send security to us for no reason.. we felt like criminals in stead of guest. The next day other staff members said that he was not a manager.

Last but not least the breakfast was poor. We where not able to swim in the inside pool cause of to much chlorine. Our eyes started burning when we walked inside of the pool area.
MARITIM ANTONINE HOTEL & SPA
MARITIM ANTONINE HOTEL & SPA Manager
10/23/2023 at 14:16
Dear Ms Van der Meer,

First and foremost, we thank you for visiting the Maritim Antonine Hotel & Spa ,
We are so deeply saddened that our hotel did not completely fulfill your expectations, as you can see this is not the feedback we normally receive, however it is with the utmost respect that, for the benefit of any other members, we are given the opportunity to relay the facts in a correct and fair context.

As your confirmation will clarify, the reservation was for a standard twin room with street / village view with a request for a double bed. If I could highlight that such requests are in fact subject to availability. Where we do have a number of double beds with double mattresses, we also like many establishments adopt a wraparound system where a double topper is attached to two single beds.

The above being said we had actually allocated you a room with a double bed by incorporating an upgrade to a garden view room. The reception is as you may now be aware is on level 3 , however level one is actually level with the garden and pool, although I appreciate that being late in the evening this may not have been apparent .

We of course acknowledge that you voiced your concern with the air conditioning which resulted in our staff offering multiple room options for the evening in question, some of which have twin beds. Despite all efforts made, your insistence on having a double bed mattress resulted in the allocation of a room that was part of a family booking the following day and was clearly explained.

Please note that we have several guest relation staff and departmental managers covering a duty roster system ,there for the gentleman you refer to was not in any way deceiving you. On the contrary he, I understand, spent some time attempting to offer rooms to your liking. Unfortunately, these were refused due to the lack of a double bed and not the quality of room.

To resolve the issue in hand we were able to offer a new deluxe room with double bed on the early hours of the 17th , leaving the rest of your stay without issue.

In conclusion, we again offer our humblest apologies for any inconvenience, but sincerely hope that you will return to afford us the opportunity to restore your confidence in The Maritim Antonine Hotel

Kind regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in october 2023
Good accommodation,food & service.
MARITIM ANTONINE HOTEL & SPA
MARITIM ANTONINE HOTEL & SPA Manager
10/22/2023 at 14:05
Dear Mr Higgins

Thank you so much for taking a moment to rate your recent visit to the Maritim Antonine Hotel. We are pleased that overall you enjoyed your stay and hope that you will join us again very soon.

Kind regards

Libby Punshon
Guest Relations Manager
See the translation

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