Results Hotel Madrid

HOSPES PUERTA DE ALCALÁ

Hotel €€
3.5/5
23 review

Go there and contact

Carte de l'emplacement de l'établissement
Pl. de la Independencia, 3, 28001 Madrid, Madrid, Spain
Show on map
Improve this page
2024
Recommended
2024

2-star hotel with bright, colorful rooms, gym, comfortable lounge and much more.

We are right in front of the Puerta de Alcalá, a stone's throw from the entrance to Retiro Park - one of the most exclusive residential areas of the capital. The hotel offers spacious and refined rooms and suites, where the color white dominates. The two-story suite, with a small balcony, is particularly attractive. The spa, which is free of charge, includes a hammam, a gym, a whirlpool and four treatment rooms (massages at an additional cost). You can dine on site at the Malvar restaurant, whose terrace overlooks the Puerta de Alcalá.

Did you know? This review was written by our professional authors.


Organize your trip with our partners Madrid
Transportation
Accommodation & stays
Services / On site

Compare and book your accommodation HOSPES PUERTA DE ALCALÁ

Members' reviews on HOSPES PUERTA DE ALCALÁ

3.5/5
23 reviews
Send a reply
Value for money
Location
Cleanliness
Setting / ambience
Service

The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

You have already submitted a review for this establishment, it has been validated by the Petit Futé team. You have already submitted a review for this establishment, awaiting validation, you will receive an email as soon as it is validated.
Visited in march 2024
I recently had a very disappointing experience with hospes puerta de alcata . Despite making a single booking, the hotel inexplicably processed three separate reservations for the same stay. When this issue was brought to their attention, the staff assured us it was "under control" and not to worry. Trusting their word, we proceeded with the payment, only to be informed afterwards that nothing could be done to rectify the mistake on their end. Their inability to manage reservations properly and lack of accountability after receiving payment was not only frustrating but also reflected poorly on their customer service ethos. This experience has unfortunately tainted our view of what could have been a pleasant stay, making it difficult to recommend this place to others. Potential guests should be wary of reservation and billing issues, as our experience indicates that the hotel may not be able to provide satisfactory solutions once payment is made. It's disheartening to write such a review, but I hope this feedback can prompt the Manager that told Emanuel that can’t do anything for us so they can improve their customer service approach to ensure others do not face similar inconveniences.
Visited in february 2024
Tuve la suerte de tener un masaje con las manos Teresa y fue una experiencia increíble!
Visited in february 2024
horrible hotel. Reception staff very rude. very expensive and noisy area, impossible to rest
Visited in february 2024
La atención de Carlos en recepción fue impecable. Muy buen trato y sobre todo muy resolutivo.
Visited in february 2024
Quiero darles las gracias a todo el staff en especial a Mireya Directora del hotel por todas la atenciones desde que llegamos al hotel una habitacion con una increible vista a la plaza . Lo recomiendo por su servicio tan especial y exclusivo se siente como en casa a cualquier hora , les recomiendo Harrison Bar abre hasta tarde 4 am , buena atencion . espero pronto estar de visita de nuevo y hospedarme en hospes saludos y de nuevo gracias por todo

Find a nearby hotel

Find unique Stay Offers with our Partners

Send a reply