Opinions MANDARIN ORIENTAL - RITZ Madrid

We visited Mandarin Madrid for dessert and tea but ended up having lunch as well. The ambiance and service is amazing the only comment I would say is we ordered mille-fueille for desert and it came smaller than my little finger???? I wish our waiter should warn us about the size of portion so we know what to expect ????

Super clean ! Staff ate very kind and helpful .. great experience ????

HOTEL RITZ Pl. de la Lealtad, 5, Retiro, 28014 Madrid
GIUDIZIO: STUPENDO
Come già fatto in altre città europee (Londra e Parigi) non potevamo non recarci a prendere un cocktail anche a Madrid presso il prestigioso Hotel Ritz e più precisamente all'interno del PICTURA BAR.
L'Hotel in  stile Belle Epoque all'esterno ed all'interno pregevolmente arredato offre degli ottimi cocktail preparati dal bravissimo Signor Pedro.
Il personale è talmente accogliente che anche qui siamo andati con piacere per diverse serate.
Una particolare menzione all'attenta, simpatica e più che cortese Signora Paloma che dona un accento speciale all'eleganza dell' ambiente ed ai gentilissimi ed efficienti camerieri Signori Juan, Gherardo e John i quali ognuno nel suo campo si sono espressi al meglio con grande dovizia e particolare signorilità.
Ci è gradito menzionare infine anche l'accoglienza e la gentilezza e cordialità del personale all'entrata e della reception.
È bello poter affermare che l'atmosfera lieta di tutto l'ambiente anche con gradite note musicali, ci ha permesso di trascorrere delle piacevoli e rilassanti serate .
Come abbiamo fatto noi esperienza da ripetere più volte quando si giunge a Madrid.
Il nostro giudizio è particolarmente positivo che potremo anche con piacere definire: ESPERIENZA STUPENDA!!
Dott.ssa Peracchi Maria Immacolata
Cavaliere e Commendatore al Merito della Repubblica Italiana Medico Chirurgo
Esperto nella Cura della Cefalea e dell'Emicrania
Specialista in Psicoterapia
Specialista in Pediatria
Specialista in Neonatologia
Esperto in Dietoterapia e Nutrizione Clinica
e Commendator Dottor Peracchi Roberto

Just had the Ritz breakfast today and also afternoon tea on Wednesday. Delicious food and beautiful hotel and friendly staff. However, I am disappointed and mystified that my birthday, which I had mentioned when making reservations, was repeatedly NOT acknowledged by the staff. Not at afternoon tea and not at breakfast.
When I visited Japan last year around this time, I had afternoon tea at the Mandarin Oriental in Tokyo’s Nihonbashi and staff there was attentive enough to celebrate my birthday.
I pointed that out in email to reservation after the omission at afternoon tea, and there was NO apology whatsoever from staff.
Very shocking oversight for a supposedly luxury 5 star Mandarin Oriental. Who is their GM and F&B Manager? Why the oversight???

Nothing short of breathtaking. This truly amazing property is only surpassed by its incredible staff. All requests were catered for in a professional and timely manner. The blend of Asian influence from MO paired with classic Ritz hospitality is a pairing not to be missed. A special thanks to Pedro in the bar for amazing recommendations and even better cocktails!

10 Exceeded expectations. The Ritz has the best staff a hotel could have.

Très bon accueil depuis l'aéroport. Par contre pour le départ, ce n'est pas à nous d'aller demander l'heure du transfert.
Accueil et dîner parfait au restaurant 2 étoiles.

Gostaria de agradecer ao César e a toda equipe do El Jardín del Ritz, pelo atendimento de excelência! Obrigada à todos!

Es uno de los mejores hoteles de Madrid. Además el trato del equipo que trabaja en el hotel es impoluto.

Todos muy bien. La comida esquizita.

The Ritz Mandarin Hotel in Madrid has been the reason why I chose Madrid for my meetings.
For a whole week you made me feel like living in heaven. You are my favourite hotel and Hotel team EVER!

Мой любимый отель в Мадриде, красиво, чисто, хороший сервис:-)

Mal servicio aunque el sitio es precioso

Excellent hotel. Great atmosphere, pure luxury and beautiful design of an old classic hotel Ritz. The Spa is amazing, all marble. Staff is friendly. Makes every guest feel special. I celebrated my birthday during my stay and they decorated the room when I returned. A special gift upon arrival. The Mandarin Oriental service is one of the best there.

Muy buen ambiente con el piano de fondo

Hotel top

First time, I a stayed at the Mandarin Ritz in Madrid and it was a fantastic experience. We had such a great time, the people are so attentive, breakfast is gorgeous, the bar is great, the spa magnificent and the room is decorated with extreme care and with an incredible attention to details. One of the best hotels we stayed and I will definitely return

Gorgeous property and service was perfect to a fault. My husband and I cannot be happier for staying here. The spa, Deessa, champagne bar, Palm Court suite, everything was perfect. Thank you!!!

Fantastic staff. We had an absolutely delightful stay.
Cocktails at the El Jardín del Ritz are delicious and service is attentive. Hostess is very friendly :)
Extraordinary Sunday Brunch experience!!! Pre-brunch champagne at the Pictura Bar to kick off; well selection on food and free flow beverages; the quartet performance achieved such a beautiful harmony atmosphere!!!
Lovely room. Excellent service. Friendly Front Office staff.

Experiencia increíble

No tengo palabras para agradecer a todo el equipo por la inolvidable experiencia MO-Ritz Madrid.
Desde la reserva de habitación, pasando por el Sunday brunch, el Spa, los Desayunos, todo ha sido mágico.
El perfecto estado físico de sus alfombras y paredes es fácilmente apreciable.
La mesa de amenidades de bienvenida debería ser un “must” para todo huésped, se sube el precio pero se magnifica la experiencia!
Realmente MO Ritz Madrid tiene ubicación, infraestructura, coherencia de servicio y acceso físico sencillo al Parque El Retiro.
Gracias por todas las manifestaciones de aprecio recibidas por parte del equipo de Guest Services…lograron a través del sorpresivo detalle de mis flores hacer de esta estadía algo inolvidable.
Gracias!

Perfect in every detail. Amazing breakfast! Concierge was efficient and very helpful and knowledgeable.

My recent stay at Mandarin Oriental Ritz, Madrid was exceptional. Nestled in a dream location, this stunning property exceeded all expectations from the moment I arrived.

Upon entering, I was warmly greeted by friendly colleagues whose hospitality set the tone for the entire visit. The check-in process was smooth and efficient, allowing me to quickly settle into my surroundings.

The rooms at Mandarin Oriental Ritz, Madrid were truly exceptional, offering a perfect blend of comfort and luxury. The attention to detail in the design and amenities provided a relaxing retreat after a long day of travel.

What truly stood out was the prompt and efficient service provided by the staff. When I requested a couple of items to be brought to my room, they were delivered with speed and professionalism, further enhancing my experience.

Overall, the Mandarin Oriental Ritz, Madrid surpassed all expectations, delivering a flawless stay characterized by impeccable service, dreamy surroundings, and exceptional accommodations. I cannot wait to return and indulge in another unforgettable experience at this remarkable property.

Hotel increíble y el personal de auténtico lujo, una atención exquisita.

Desayuno de negocios siempre impecable, solo dos palabras delicioso y elegante.