CONRAD HOTEL
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2024
Recommended
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2024
A chic and comfortable hotel in the heart of downtown. The rooms are spacious and elegantly decorated with stunning views of Miami. The staff is very helpful and one of the staff is French. The building itself is often filmed in the Experts: Miami or still Burn Notice.
Did you know? This review was written by our professional authors.
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Members' reviews on CONRAD HOTEL
4.1/5
18 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in february 2024
Amazing lobby - great rooms - clean nice comfy bed - great location - pricey but worth it????????????
Visited in february 2024
I am truly amazed by the service, staff, and amenities provided by AKA Brickell during our stay in Miami. This place surpasses any other hotels in Miami, and we will definitely be returning. I would like to give a special thanks to the Front Office Manager Melike, as well as Ivana and Darina for the professionalism and exceptional service they provided.
Visited in february 2024
Not a great experience, opted for an upgrade with a view, waste of a view, and was downgraded to a tiny room, no place to work, no desk, only one chair. Went to reception to try change the room, was told, in a not very nice way, that there was nothing available, when I upgraded, I gave up the option of the larger room. returned to the room, called to talk to a manager, was on hold for half an hour, while trying to locate a manager, none ever came available. Was told I would get a call back, this never happened. Most unfortunate, with a little service, could have been a great experience.
Visited in february 2024
The very first day I was at the hotel. I noticed the shower was leaking. The next day I had to ask for help, before I got some service to fix the shower it took a while I ended up using all the towels in the bathroom to clean up the water. I was then told I was going to get a credit towards the hotel, so I ordered room Service for my son and I. But I was still charged on my credit card. Today I had to check out of the hotel by 11 AM. My flight left at 9 AM so I checked out at 6:30 AM as soon as I’ve arrived home. I noticed there was charges for today also, I was charged for the food when I was told I was going to get a credit for over 100$. Since I arrived, I’ve been calling and asking for help and no one can help me. I was given emails that do not exist. Last thing I asked, was for the general manager to call me , so I’m waiting on that to happen. I just did not like how I was given the runaround and told that was quite a bit and now I’m getting extra charges on my credit card bill. Wish I could say I had a good time but all these charges!! I don’t know where they’re coming from .
Visited in february 2024
Almost died of thirst. No water in room. Was forced to dip into the mini bar. $$$$ When I drank the one available water it was never replaced. Was not able to check into our room till 3 hours after checkin time. Had to wait another hour for our luggage to be delivered. My biggest complaint was I am an early riser and you couldn’t get a cup of coffee till the restaurant opened at 7:00 am. However they did give me a glass of water. Other than that the hotel is pretty, although the gym is sub par. It was walkable to restaurants and shopping. Bottom line hotel is physically nice but the service was incredibly bad except for one valet that parked my car, last name Gallo. He should train the staff.
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