ZANZIBAR SERENA HOTEL
Hotel
•
€€€
2024
Recommended
•
2024
Beautiful 5-star luxury hotel with 2 restaurants and a pool bar by the pool, offering all kinds of activities.
This 5-star luxury hotel by Serena Hotels is made up of two renovated old Swahili houses on Stone Town's waterfront. Livingstone is said to have stayed in one of them. It escapes the tourist hustle and bustle, which is no mean feat. The rooms, all with balconies, face either the ocean or the garden. Luxury and classic refinement are evident on every floor. The hotel is intimate and exudes serenity. It boasts two restaurants (one of which is rooftop) and a pool bar by a marvellous swimming pool in front of the beach.
Did you know? This review was written by our professional authors.
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Members' reviews on ZANZIBAR SERENA HOTEL
4.5/5
32 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in november 2023
A beautiful hotel in the perfect location - you can easily wander around Stone Town which is on your doorstep, or sit by the pool/ on the beach looking out on the ocean. The staff were the friendliest I've ever encountered in a hotel, and made me feel so welcome. They were kind, smiley, professional, and helpful, and really made my stay special. The room was beautiful and the breakfasts were delicious - I would wholeheartedly recommend Zanzibar Serena Hotel and hope to visit again!
Visited in november 2023
This place is a treasure. The photos don’t do it justice. Has history and romance all in one. We just stayed one night but wished we’d been there longer. Get the fish curry, it’s exceptional.
The staff are lovely and super helpful. It’s just a gem. Brimming with history and a delicious restaurant where you can watch life play out on the beach.
The staff are lovely and super helpful. It’s just a gem. Brimming with history and a delicious restaurant where you can watch life play out on the beach.
Visited in october 2023
Stayed here for 1 night.
All ok regarding the stay. We forgot on thing on the room and called back before 24h of our departure.
After many calls, mails, Facebook and Instagram, the person in charge of social networks found what we forgot and left it for pick up in reception. When we got it and opened it we found out that more than 80% of the product forgotten was taken.
I was redirected to the director and although he tried to “fix it” we didn’t get it back.
Really disappointed with such an outcome of leaving something and having it manipulated….
Even though we had an apology this feels like a very bad outcome for our stay.
All ok regarding the stay. We forgot on thing on the room and called back before 24h of our departure.
After many calls, mails, Facebook and Instagram, the person in charge of social networks found what we forgot and left it for pick up in reception. When we got it and opened it we found out that more than 80% of the product forgotten was taken.
I was redirected to the director and although he tried to “fix it” we didn’t get it back.
Really disappointed with such an outcome of leaving something and having it manipulated….
Even though we had an apology this feels like a very bad outcome for our stay.
ZANZIBAR SERENA HOTEL
Manager
10/28/2023 at 12:47
Dear Maddi Mendizabal, We sincerely appreciate your feedback and would like to extend our apologies for falling short of your expectations during your recent stay at our hotel. We take all guest feedback seriously as it helps us in our continuous efforts to improve our services, please know that we are actively addressing the issue of service with our team to ensure that guests’ requests are attended to promptly and with the highest level of professionalism. Again, thank you for sharing your feedback as we are addressing this issue seriously we would like to welcome you back for a much-improved experience in the future. Sincerely, Zanzibar Serena Hotel.
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Visited in october 2023
Clean but old which some people may fancy. The rooms were very small. Quite honestly I found that white people were treated better than us black people! Management should look into this. It's quite unfortunate really. The Serena brand is too good to destroy this way.
ZANZIBAR SERENA HOTEL
Manager
10/28/2023 at 13:57
Dear Ruth, Thank you so much for taking the time to leave us a review - it's much appreciated! Your feedback helps us to improve service for everyone. we are seriously addressing your concern about mistreatment and corrective measures will be taken accordingly. Thank you coming we are looking forward to host you soon. Zanzibar Serena Hotel.
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The hotel located in the heart of old city of Zanzibar with Amazing location and amazing view to the ocean
3 deferent category and they all amazing
I like the hotel and i like the view and the historical part of the hotel
Recommend it for sure