HÔTEL AUGUSTUS ET OTTO ^{* * * *}

Please read before booking. As this is the only hotel that I've stayed in Czechia, I can't compare it to others other than the price. It's affordable and its breakfast is good. Some rooms are not as nice as the ones that are shown on the pictures of this hotel's website. Mine had no carpet on the floor. The cover was not big enough to cover the entire bed. I had to use two. The check in counter is only open from 8:00 AM to 9:00 PM. It took me about ten minutes and three calls to the number shown on the door for someone to answer late at night. I was given the code to get in and my room was open and ready for me. Other than that it might still be a good value for your money. The Church of our Lady Before Tynn is about 30 minutes away if you go walking.

Otele Agoda üzerinden haziran ayına 2 ayrı tarihte rezervasyon yaptırdım. Vize için konaklayacak kişilerin isimlerinin olduğu bir döküman istedim. Yardımcı olmadılar.

Worst arrival ever. We got to the entrance by 9.30 pm reception was close, fortunately another guest helped us in. There was an email and phone to text, they took about 15 minutes to write back, still don't know why but we had to walk to a nearby hotel (5 minutes) and spend the first night there. The next morning we had to walk back and check in again (room wasn't ready yet)
Bed was in terrible state, mattress felt like a hammock, pillow (if you could call it like that) was mushy. Don't get me started on the bed sheets, it's still under discussion with my dermatologist.
I guess the bathroom was clean, at least.

This was a TERRIBLE experience. When we arrived there was no one there to open the door, we stood there freezing, we called and nobody picked up, after half an hour they informed us that they needed to move us to a different hotel so we had to go out and look for this other hotel with our luggages in the middle of the night. I still don’t understand why they wouldn’t have the minimum courtesy or professionalism to inform this before our arrival. The next morning we lost so much time just because we had to make the same walk with luggages and everything back to this hotel and, guess what?, the room wasn’t ready even though we had it payed and reserved since the previous day. When we talked about this, the staff was non-caring at all, they didn’t help us, and just told us that we had to wait for the other guests (who were staying in the room WE HAD ALREADY PAID FOR) to check out, and wait for the time to check in (again, even though we had a fully paid reservation since the day before).

Rooms are really uncomfortable. Beds are old and full of holes, pillows were stone packages, and, instead of the double bed you would expect by reserving a double accommodation, we got two roughly simple beds put on one side of the other, not even tied together: you could easily fall down in the middle of the night. Even if the advertisement says it has a TV, don’t expect nothing more than a 20cm x 20cm monitor that has absolutely no use. Not only this, but we also got urticaria from the old and poorly washed bed sheets. Also, you can hear EVERYTHING that happens in and outside of the building, from the conversations and the cars on the street, to the snoring of your neighbor guests, so try to sleep with that. This was really the worst hotel ever.

Finally, do not take only my comment into account, you just have to see the replies that the hotel staff posts here in this same platform to answer the guests’ opinions. You will find that they are rude, unhelpful and unprofessional responses, only blaming the customer for the terrible service that they provide, same way they treated us since the beginning of this awful experience.

Ps. We still haven’t received back the €50 deposit that we had to leave to guarantee the tiny water bottle and the single beer that were in the really sad minibar.

Paid for a double room but received a single room. Leaking toilet sewage odor filled the room. Bathroom was soaked with shower water that didn’t drain.