HÔTEL REAL PALÁCIO ^{* * * * *}

The hotel definitely does not deserve a five-star rating. The deluxe room provided had no good air condition, nor did it have a five-star appeal. The staff at the reception were very unfriendly and rude. We had to wait in the queue for long to get into the small breakfast room, breakfast options were just okay. The spa area contains a sauna and steam bath, we went there two times during our stay but there were no towels both times. When contacted the reception, they were very rude and said they don't have any big towels, later provided some small towels but had to wait for long to get them. I would never go back to this hotel nor cannot recommend anyone.

The worst hotel I have ever stayed at. The 5-star rating they advertise is a joke. I wonder who the hell gave them this rating. The nearest comparison I can think of to their most expensive room, which they call a palace room, is only to a rat´s den. The room has a small window, like in a jail. It appears that some interior decorators gave them the idea that if they put some antique furniture, some vintage curtains, and some nice marble flooring at the reception, they could call an ancient, crumbling monastery a palace. The drawers, cupboards, and table make creaking sounds. An absolute ruin!. The breakfast room is a tiny little place, and in order to get in, you need to wait half an hour. They have a spa area with a sauna and steam bath, but both times when we went there, they were short of towels, and they could not provide big bath towels. Instead, they provided us with some hand towels. Overall, it was an unpleasant stay in a little oven where the cooling provided by the air conditioning also did not function.

Qualité/ prix correcte.
Personnel souriant et sympathique.
Mais on est très loin d un 5 étoiles....
La salle de sport ya une machine qui fonctionne le reste en panne ...
Le petit déjeuner n'a rien d un moment de détente on est les un sur les autres ... jamais vue ça dans un 5 étoiles.

Bardzo przyjemne miejsce, przyjazna obsługa, cicho i dobrze wygłuszone pokoje. Niedaleko stacje metra

A super OK hotel, but not 5 stars.
The hotel is very well-connected with a direct line to the airport, as well as into the city centre. The Metro station is only a short walk away.
The spa was very quiet and always had fresh towels for us. Although the 9 o’clock closing time is a bit early. The steam room and the sauna worked great and we went there every night of our stay.
There is a giant shopping mall nearby with a massive department store stretching over seven floors which will have everything that you could possibly need.
There is a nice park which is very relaxing on evenings and obviously a lot of locals go there.
There was an on-site restaurant and sports bar, and although we didn’t use them, they looked pretty good.
I like the checkout time is 12 pm as a lot of hotels are bringing this time earlier and earlier you have to rush to get out in the morning.
Breakfast had every option imaginable but hot food was not great. However, they were all kinds of bread and pastries and cold meats and even salmon.
Only one coffee machine made good coffee while the coffee from the other was terrible. Do not use the coffee machine by the door. You will regret it.
I was shocked to find that you had to pay extra for the coffee in the room. It’s not even reasonable, the price is exorbitant. For example, you need to pay for the coffee and the cream separately. This made the hotel feel like a budget hotel instead of a five star hotel. I could go to a café around the corner and get a cappuccino and a pastel de nata for less than the price of the coffee in the room.
The mini fridge in the room was convenient for storing my own bears, but you have to ignore the expensive stuff in there that they provide for you. It’s all vastly overpriced.
Temperature control did not work the first night. It was fixed the next two nights, but then broke again on the last night. It seemed as if it was stuck on the hottest setting, and we had to open the balcony door in the middle of the night in order not to boil.
Rooms small
The room itself was clean and well decorated but it was too small. There was also a lack of power sockets with none available next to the bed for charging a phone overnight. Also, the sockets turned off when you left the room so you couldn’t leave anything charging while you had breakfast for example.
Overall, I would say this is a very average hotel in a convenient location.