HÔTEL REAL PALÁCIO * * * * *
Hotel
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2024
Recommended
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2024
5-star hotel in a very elegant and comfortable setting, which offers very pleasant rooms.
The 5 star flagship address of the Hotéis Real (Hôtels Royaux) develops a refined atmosphere and a reception of excellence in a very elegant and comfortable setting. The rooms are very pleasant, both in the recent part and in the historical part installed in a restored old palace. Between tradition and modernism, you will soon be at ease, enjoying a health club with whirlpool bath and spa treatments, as well as various lounges and patios. A fantastic buffet breakfast, featuring Portuguese specialities and fresh produce.
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Members' reviews on HÔTEL REAL PALÁCIO
3.8/5
21 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in march 2024
El hotel está bien, un poco viejo pero está cuidado y limpio, las habitaciones son grandes y cómodas, el servicio en el hotel estuvo muy bien, desayuno variado de buffet.
Visited in march 2024
This place has so much potential but the staff are SO rude - I've actually never known anything like it. The receptionists need to be put on a customer service course. Very snarky. Disappointed as the building and the rooms are lovely. Except our first room had an ant's nest in it. No apology of course - we were to made to feel like an inconvenience for mentioning it. If they had been polite and helpful I would not be writing this review. The porter was really nice that helped us move rooms but the women on reception were extremely rude. The attitude of the staff ruined our experience and upset us; making us feel uncomfortable. Expect eye rolling and sarcastic comments. Not helpful whatsoever. Breakfast staff were much nicer. Cleaner was rude - rolled her eyes and shouted when we asked for water. We even smiled and said goodbye as we left but she gave us dirty looks (simply for asking for water). Not good for 4* / 5* hotel. I deeply regret parting with hundreds of pounds to stay here. I would never stay here again.
Visited in february 2024
L'hôtel offre un environnement calme et de qualité, avec des chambres d'une propreté impeccable et un personnel professionnel et discret. Le petit déjeuner est remarquablement complet, avec un buffet constamment réapprovisionné pour satisfaire tous les goûts. L'accès au spa procure un véritable bien-être après une journée à explorer les rues de Lisbonne. En particulier, Raphaël se distingue par son dévouement envers les clients, toujours attentionné et souriant. Je recommande également la délicieuse sangria au vin blanc du Real Sports Bar, un lieu agréable pour un apéritif en fin de journée. Un grand merci pour cet accueil chaleureux !
Visited in february 2024
Excellent quality hotel, great food, comfortable lounge, great staff.
Visited in february 2024
Chambre vetuste comme l'hôtel. Jaccuzi sauna en panne, on paie les capsul de café et on demande un tire bouchon on dois payer le service pour qu'on nous l amène en chambre ! Du jamais vu ! Sinon bien placé.
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