HÔTEL ST-THOMAS
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A hotel with a family atmosphere and modern design, offering exceptional service in each of its 23 rooms.
At the crossroads of the Plateau, the Latin Quarter and downtown, the St-Thomas is an ideal starting point for discovering the city. With its 23 rooms, the hotel offers exceptional service, a family atmosphere and modern design. With its café by day and bar by night, the Salon is a much-appreciated addition to the experience of this historic building. And just a few minutes' walk away, Espace St-Thomas hosts a spa and gym in a renovated former church, where hotel residents enjoy half-price access.
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Members' reviews on HÔTEL ST-THOMAS
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
- friendly staff
- quite nice inside
- amazing shower
Cons:
- small rooms
- dust in the rooms
- noises from street cars
- AC/heat not controllable (was freezing)
We really wanted to like this place, however, it gets 1 star because we stayed here over the new year, our package included bath ropes, we use only one once during our 3 nights stay on the second night because they didn’t replace our towels. The next day the rope was replaced and the room was cleaned and nothing was mentioned to us, so it was quite surprising to find out after checking out, we got a $172 fee for “stolen” bath rope that was left on the bathroom floor with the rest of the towels. Absolutely disgusting, this should’ve been discussed with us in person especially bc the rope was used in the second night.
These are problems we wouldn't have if you train your employees better or if we have stayed at a chain hotel.
Visiting from the US, stayed for 4 nights. Hotel staff went above and beyond: carried our luggage without asking, microwaved and served our leftovers on plates just like we lived there, offered us coffee, etc. Just the most friendly and helpful staff. Rooms and lobby were 5-star, the most beautiful and clean. Super comfortable bed and room. Really enjoyed the variety of treats in the entryway lobby every time we came back.
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# Cleanness wise, the room can def be cleaned better all over. It's dusty here and there, and the bed sheet and blanket are visibly yellowish in color
# Here comes the major reason why I gave only one star. We got charged for "taking" the bath rope.
We used one of the two bath ropes on the 2nd day of our stay, and then put it together with the used towels so that it's easier for the cleaner.
Then we got another clean bath rope after the room clean service on the same date and did not touch those 2 bath ropes ever since then.
So when we left, there were actually "2" clean and dry bath rope just like how we checked in.
Based on this, I'm very confused why I got charged for taking the bath rope. Like do I have to tell the hotel how many towels and bath ropes I use per day, and how many are cleaned and replaced by the cleaner?
I feel sorry for only giving one star, but these three points just covered all its other pros of this hotel.