ZERO 1 MONTRÉAL

Pire service hôtelier

My lover and I went on Valentine’s day and were pleasantly surprised! Upon arrival, a bottle of bubbly, macarons and a thank you note was waiting for us. I loveeeee the design of the room as well as the view of the city from our room outside. I love the multiple mirrors in our room and amenities that they offer. Service was good too! Would definitely visit again!

Booked here last year for a 2 night stay, had a nice room, good layout customer service is great. However, this year during my stay I got stuck with what seemed like the smallest room possible, on the 12th floor DIRECTLY beside the elevator, which kept us up all hours of the night unable to get proper sleep as the elevator is LOUD when in use. The elevator takes forever and has a mind of its own, and this hotel only offers valet parking which I was under the impression was 35$ for my entire 2 night stay only to find out I got charged 80$ for my parking. And the valet parking was the most inconvenient and time consuming part of my entire weekend. When requesting my vehicle, It took no less than 45 mins for me to receive my car, only to find my seat and mirrors had been moved around out of my normal comfort. I had a great experience last year during my stay which is why I chose to book here again this year, however this time around was one of the worst hotel experiences I’ve ever had. And due to this, I will be booking elsewhere for my return to MTL next year.

Decent hotel for that price range. The breakfast has limited variety but high quality. The cleanliness can be improved

both TV didnt work. i had to call twice. remote control didnt have battery. took time to have the tv fixed.
lamp was broken