INTERCONTINENTAL TORONTO CENTRE
Hotel
•
€€€
2024
Recommended
•
2024
Hotel with restaurant-bar, health spa and panoramic terrace near Toronto's main attractions.
The InterContinental Toronto Centre is conveniently located near major city attractions such as the CN Tower, Scotiabank Arena, Rogers Centre and Ripley's Aquarium. The hotel offers 5-star luxury and comfort in rooms and suites with magnificent views of downtown. Services include a restaurant-bar, health spa with panoramic terrace, indoor saltwater pool, whirlpool, saunas and gym.
Did you know? This review was written by our professional authors.
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Members' reviews on INTERCONTINENTAL TORONTO CENTRE
4.5/5
26 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
The best at Toronto and around
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First, there was no attendant at the valet stand, and parking/navigation was somewhat confusing. Then, we had to wait a substantial amount when checking in. Now, I'll admit that it was fairly late at night (around 11 pm), but it was still very slow. The agent was nice enough, but unfortunately misinformed. He told me that because I booked my stay using my IGH Rewards, I was not eligible for any benefits. This is not the case (as you will find when you review IHG's terms). This meant that I did not receive any welcome amenities, was not considered for an upgrade, etc. He did grant me the late 2 pm checkout (which is weird, if he didn't think I was eligible for benefits). This was somewhat amended the next morning, when at checkout I inquired about this, and the staff member retroactively gave me bonus points (600 points) as my welcome amenity (which I would have definitely preferred the beverage credit/voucher since 600 points is literally nothing).
Anyways, the room was nice enough and the hotel is quite decent. The slowness of the check-in process as well as the poor training of the check-in agent, dings a star here, however.
Just don't look at him if you need a luggage storage. Go directly to the bell desk.
The bathroom products (shampoo/conditioner/wash/lotion) smelt/felt amazing. The room was equipped with perfect amenities from a lit vanity mirror in the bathroom to the complimentary abundance of coffee and tea. The bed was amazing and so comfortable. I visited the spa every day and Mimoza, who works there, is amazing, she went out of her way to make sure I was having a great experience. The saltwater hot tub and steam room are so nice, the spa area in general is just serenity inducing. The bar at Azure, the resto/bar within the hotel had amazing drinks and great customer service. The housekeeping staff was incredibly kind and caring. Concierge was also very helpful. The location of the hotel is awesome, in the heart of downtown next to as many attractions as you could think of… there’s a few near nice green spaces/parks + it’s close the water which I appreciated…coffee shops etc????????♀️????????♀️great for exploring the city. THANK YOU! - Amelia Carinci & Laura McBride