CARLTON & GRAND CANAL
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Hotel with a beautiful terrace, in front of the exit of the Santa Lucia station, which offers 150 rooms with modern comforts.
It's hard not to notice this long building with its typical windows. Watch the gondolas parked in front of it. It is located in front of the train station. Elegant and classy, it has been run for 30 years by a Venetian family. there are 145 rooms in total, designed in an ancient and refined style that contrasts with modern facilities. On the4th floor, the Carlton has a restaurant-lounge bar with a panoramic terrace and a dreamy view of the Grand Canal. The hotel even has a second restaurant, called La Cupola, renowned for its seasonal and innovative menus.
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Members' reviews on CARLTON & GRAND CANAL
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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Upon entering our room, we were met with a musty odor and upon closer inspection, discovered patches of mold in the corners of the ceiling. This was not only unpleasant aesthetically, but also raised concerns about potential health risks.
The restaurant service was another major letdown. The wait times for food were excessive, and to top it off, they completely messed up my order. By the time the correct meal arrived, my appetite had vanished due to the long wait and initial mistake.
To make matters even worse, my wife's jacket went missing from our room during our stay. We reported the theft to the hotel staff management, but they have yet to respond or acknowledge our complaint. This lack of communication and follow-up is completely unacceptable.
Overall, our stay at the Hotel Carlton was a major setback to our Venetian vacation. Considering the moldy room, sluggish service, and missing jacket incident, we would strongly advise against staying at this hotel. There are far better options available that prioritize guest comfort and security.