Ham Yard Hotel

Lovely bar for meeting, networking, catching up.
Would recommend.

We went for pretheatre lunch from the set menu.

Ambiance was good and location excellent, but food was very mediocre. The set menu was uninspired and I honestly could and do make a better cottage / shepherd's pie myself. Overall disappointed by the lack of inspiration.

Ordered cocktails, waited 20 minutes, gave up. Charmless waitress explained brusquely they’re short of staff…Left.

Had a very good dinner here. Service was good as was the food.

I booked afternoon tea for two here to celebrate my friend’s birthday and her first pregnancy. I had already provided information that she was pregnant and expected that dietary requirements for pregnancy would be catered to as needed. The waiter asked our dietary requirements when we sat down and we had to explain them in detail, which was completely fine. When the afternoon tea arrived the whole ordered seemed to be messed up. As I have no dietary requirement I did not require any changes to the menu as presented, however, my entire afternoon tea was changed for me by either the waitor or the kitchen. They supplemented my sandwiches of their own accord and gave me two egg sandwiches instead of the smoked salmon. They also removed my shellfish cocktail scone and replaced it with a tiny plain cracker with a mushroom on top. Similarly they replaced the Irish coffee tart with a tiny lemon slice. While I am very grateful they can accommodate dietary requirements, I specified I did not have any so it was annoying to have my afternoon tea changed too without being consulted. The only layer in the afternoon tea that was presented as per the menu were the scones. To be more balanced in my review I will say the food we did eat was delicious.
Overall, the service was poor. I would expect a much better service from a 5 star hotel and it was not worth the 12.5% service fee they apply to each bill (perhaps that is why the staff do not seem to bother making it a good experience?)
Overall the terrace where the afternoon tea is hosted is beautifully decorated with a cute theme but this was not a fantastic experience and disappointing considering it was a special occasion. I would not recommend and I will not be returning.