SAINT PANCRAS RENAISSANCE
An emblematic London hotel with its superb neo-gothic red brick architecture that welcomes you upon arrival.
Like the Saint Pancras station, the Saint Pancras hotel was renovated under the leadership of Marriott. More than £150 million has been spent to give it a new lease of life. A sublime testimony to neo-Gothic architecture, the establishment is a marvel of luxury. The ceilings are high, the windows offer majestic views. And we find all the modern comforts. Don't miss the magnificent staircase in the entrance hall, which is worth the price of the room alone....
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Upon my arrival on Monday, an unsightly wall greeted everyone staying on the 3rd floor right off the elevator, an issue that remained unaddressed until I mentioned it to the front desk on Thursday; it is still unaddressed.
EVERYONE was displeased with this experience and the entire experience still has me baffled. It should have been communicated when we arrived since it was a knows issues, but it was not as I assume management would rather have $18,245.68 for my party's 38 nights on the books vs. having satisfied customers which are left scarred from this Marriott experience.
It's bewildering that at one of Marriott's top-tier properties, the staff fails to report such issues that one would expect at a lesser establishment, like a Holiday Inn in Hackney. This experience has been exceedingly displeasing, to the point where I am writing this review.