ICELANDAIR HOTEL REYKJAVIK NATURA
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A 4-star hotel located near the Old Port district, featuring a spa with indoor pool, a gourmet restaurant and a restaurant...
Recently renovated, this 4-star hotel is located near the Old Port district. As soon as you enter, you will appreciate the colourful and modern style of the place, the warm and welcoming atmosphere. Decorated according to the nautical theme, each room range offers a different and original style. Moreover, this hotel has a spa with an indoor swimming pool, a gourmet restaurant, a shuttle service, and even a fitness room with a small climbing wall!
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Members' reviews on ICELANDAIR HOTEL REYKJAVIK NATURA
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Ana, la camarera, y otra chica portuguesa que hay, son muy amables, y agradables, el resto no hacen el mínimo esfuerzo por entenderte si no hablas inglés. Viven del turismo, pero no están adaptados al español.
Einchecken und Auschecken ging schnell und das Frühstück sehr gut. Mit dem Zimmer war ich auch sehr zufrieden. Bis zum Busbahnhof (Flybus) benötigt man knapp 17 Minuten zu Fuß und ins Stadtzentrum vielleicht eine halbe Stunde. Nordlichter konnte ich der Nähe des Hotels auch mal bewundern.
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I booked a non-refundable room directly via their website. During the days prior to my arrival, there was heightened seismic activity and according to Iceland's authorities, a high likelihood of volcanic eruption. Besides the closure of popular spots such as Blue Lagoon, there was a real risk that flights would be affected in the coming days, leaving travelers stranded.
Given the risk, I decided to move my booking to a later date; the airline and other hotels (also non-refundable) were very accommodating. This hotel was the only business that refused to accommodate my request, despite the extraordinary circumstances. Not only that, but they waited days to reply to my inquiries and only did so on the day of arrival. They eventually sent a template email citing the booking policy and when I replied requesting for a resolution other than forfeiting my full stay, they simply ignored my email.
Delayed, impersonal and finally no replies, encouraging guests to ignore travel risks during seismic and imminent volcanic activity, and complete lack of empathy are the opposite of what I expect from the hospitality business.