Back to plant data sheet POLANA SERENA HÔTEL

Opinions POLANA SERENA HÔTEL Maputo

Members' reviews on POLANA SERENA HÔTEL

4.8/5
60 reviews
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Value for money
Location
Cleanliness
Setting / ambience
Service

The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in february 2024
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Value for money
Location
Cleanliness
Setting / ambience
Service
excellent mais...
Le restaurant est excellent. Probablement le meilleur dont je me souvienne. La vue depuis la terrasse est agréable sur la mer. Les chambres sont propres, grandes et dotées de tous les équipements. Le style ancien mais qui fonctionne correctement est magnifique. Juste en dehors du centre.Le bruit de la chambre. J'étais exactement au top des machines centrales de climatisation et elles ne s'arrêtaient pas pendant la nuit. Le fait que la réservation m'ait dit que c'était une vue sur la mer et plutôt une vue sur la ville. Ils ont proposé une pièce différente dans l'annexe mais l'odeur n'était pas si agréable et de plus ce n'était pas agréable comme le bâtiment principal. J'ai demandé un panier petit-déjeuner mais je ne l'ai pas trouvé au concierge quand j'en avais besoin.
Visited in november 2023
Mantém, de forma coesa, o seu estilo clássico.
Visited in november 2023
Uma excelente vista para o mar
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
11/20/2023 at 08:53
Prezado Sr. Hermenegildo Frank Marure,

Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.

Atenciosamente,
Anderson Mburugu
Director Geral Interino
See the translation
Visited in november 2023
Hotel 5 estrelas, um dos edifícios históricos da Capital do país (Maputo, Moçambique)
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
11/20/2023 at 08:54
Prezado Sr. Edson Raimundo Matusse,

Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.

Atenciosamente,
Anderson Mburugu
Director Geral Interino
See the translation
Visited in november 2023
The most traditional and historic 5 hotel in Mozambique! Highly recomend it as a plce to stay, not sure on the renovations of the veranda seems like that amazing view has been spoiled ????????.
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
07/01/2019 at 12:07
Dear Rufus Maculuve,

Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Abhishek S. Negi
See the translation
Visited in november 2023
I really appreciate your services include food, my sea facing room 2029, cleaness. Keep it up.
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
11/20/2023 at 08:38
Dear Mr Balde Mouctar,

Greetings from POLANA SERENA HOTEL,

Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Yours Sincerely,
Anderson Mburugu
Acting General Manager
See the translation
Visited in november 2023
Good rooms service great
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
11/20/2023 at 08:37
Dear Mr Thompson Ngabirano,

Greetings from POLANA SERENA HOTEL,

Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Yours Sincerely,
Anderson Mburugu
Acting General Manager
See the translation
Visited in november 2023
Recently we have celebrated my son birthday party at polana Serena . They really did good arrangements and served mesmerised food ???? special thanks to chef Daulet ????‍????
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
11/20/2023 at 08:36
Dear Mr Swaven I,

Greetings from POLANA SERENA HOTEL,

Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Yours Sincerely,
Anderson Mburugu
Acting General Manager
See the translation
Visited in november 2023
Um excelente ambiente e localização!
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
11/20/2023 at 08:55
Prezado L&N Empreendimentos e Participações Limitada,

Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.

Atenciosamente,
Anderson Mburugu
Director Geral Interino
See the translation
Visited in november 2023
Top hotel in Maputo.
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
11/20/2023 at 08:34
Dear Mr Jordan Liu,

Greetings from POLANA SERENA HOTEL,

Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Yours Sincerely,
Anderson Mburugu
Acting General Manager
See the translation
Visited in november 2023
I enjoyed the weekend out with my partner. Amazing environment and good service. Will definitely call again later.
Visited in november 2023
Royalty treatment
Visited in november 2023
It was a fantastic hotel but did not enjoy the way I was personally treated by staff. I just can’t seem to put my finger on it. It’s got a great view of the ocean.
Visited in november 2023
Very good hotel, nice rooms, friendly staff.
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
11/09/2023 at 16:35
Dear Zubair Wadood,

Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Anderson Mburugu
Acting General Manager
See the translation
Visited in november 2023
Lovely atmosphere and the staff is friendly. You get what you pay for
Visited in november 2023
É lindo o sítio
Visited in november 2023
Hotel espetacular
Visited in november 2023
Excellent property. Colonial property. Well maintained.
Visited in november 2023
Great place and great service
Visited in november 2023
Held my wedding reception at Salao Nobre in Polana. The hall is exquisite and the food was outstanding by Chef Daulat and team.

We stayed at the hotel and enjoyed the beauty, cleanliness and the view from the room.
Visited in october 2023
Espetacular
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
10/30/2023 at 16:34
Prezado Enoc Huo,

Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.
Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.
Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.

Atenciosamente,
Anderson Mburugu
Director Geral Interino
See the translation
Visited in october 2023
Good food
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
10/30/2023 at 15:28
Dear Mrs Clavia Henrique,

Greetings from POLANA SERENA HOTEL, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Yours Sincerely,
Anderson Mburugu
Acting General Manager
See the translation
Visited in october 2023
So passei pela Rua, gostaria de um dia estar la e curtir o ambiente...
Visited in october 2023
É um bom lugar para lá estar e descansar, quartos limpos etc. Embora não tenha ficado apenas visitei o lugar.
Visited in october 2023
Amazing hotel. Great service. Good food and best city
Visited in october 2023
Beautiful hotel, great place to stay in Maputo!
Visited in september 2023
Un endroit incroyable où être.
Visited in september 2023
L'hôtel est bien situé dans un quartier proche de tout. J'ai trouvé le personnel vraiment sympathique et serviable. Les chambres sont propres et spacieuses.
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
03/29/2021 at 16:16
Cher Monsieur Chris Mey,

Salutations de POLANA SERENA HOTEL, Nous tenons à vous remercier d'avoir pris le temps d'exprimer l'expérience désagréable de votre récent séjour avec nous. Ce n'est que grâce aux retours d'expérience que nous pouvons nous améliorer. Nous comprenons certainement les points que vous avez mentionnés et nous en avons parlé aux membres de l'équipe concernés. Ce n'est certainement pas la pratique que nous envisageons et les normes de service. Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Encore une fois, merci pour vos précieux commentaires et nous espérons vous servir à nouveau chaque fois que vos voyages vous ramèneront à POLANA SERENA HOTEL.

Cordialement,
Abhishek S. Negi
See the translation
Visited in september 2023
Très antique et nous le conserverons.
Super salle de sport, bon spa
Superbe vue sur l'océan
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
09/15/2023 at 12:14
Cher M. Noam Rozenfeld,

Salutations de l'HÔTEL POLANA SERENA,

Merci beaucoup d'avoir choisi l'HÔTEL POLANA SERENA comme lieu de résidence préféré lors de votre récente visite au Mozambique et d'avoir pris le temps d'écrire une critique élogieuse aussi approfondie de notre propriété et de nos services. Nous sommes vraiment honorés et ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que vous trouvez notre propriété exceptionnelle à tous égards. La direction ne manquera pas de partager vos commentaires encourageants avec toute l’équipe. Merci encore d'avoir partagé votre merveilleuse expérience et nous nous engageons à continuer à offrir le meilleur de l'hospitalité et du service Serena.

Cordialement,
Anderson Mburugu
Directeur général par intérim
See the translation
Visited in september 2023
Bien
POLANA SERENA HÔTEL
POLANA SERENA HÔTEL Manager
09/11/2023 at 18:39
Cher M. Uiliamo Gume,

Salutations de l'HÔTEL POLANA SERENA,

Merci beaucoup d'avoir choisi l'HÔTEL POLANA SERENA comme lieu de résidence préféré lors de votre récente visite au Mozambique et d'avoir pris le temps d'écrire une critique élogieuse aussi approfondie de notre propriété et de nos services. Nous sommes vraiment honorés et ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que vous trouvez notre propriété exceptionnelle à tous égards. La direction ne manquera pas de partager vos commentaires encourageants avec toute l’équipe. Merci encore d'avoir partagé votre merveilleuse expérience et nous nous engageons à continuer à offrir le meilleur de l'hospitalité et du service Serena.

Cordialement,
Anderson Mburugu
Directeur général par intérim
See the translation

POLANA SERENA HÔTEL

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Carte de l'emplacement de l'établissement
1380 av. Julius Nyerere, Maputo, Mozambique
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