SUN KARROS DAAN VILJOEN * * *
Hotel
•
€€
Go there and contact
2024
Recommended
•
2024
Gîtes with luxury chalets, a camping site and above all a beautiful swimming pool as big as two tennis courts.
Ideal when returning from a long trip, after several hours driving back from the north. The recently renovated cottages have luxury chalets, a campground and above all a beautiful swimming pool as large as 2 tennis courts. Located in the Daan Viljoen reserve, anchored in the heart of a sanctuary with a relatively large population of game species typical of the highlands. Because of its proximity to Windhoek and its green setting, it is a convenient stopover for visitors wishing to avoid the relative hustle and bustle of the capital.
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Members' reviews on SUN KARROS DAAN VILJOEN
4.4/5
30 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in august 2023
Amazing location (after the first gate yet before the final entrance to the park) with exciting and unspoiled views on the surroundings, indulgent luxury, and absolutely tranquil. Exceptional staff, helpful, courteous, always happy atmosphere with a smile in everybody’s face. Tents have a private terrace. Overwhelming star views! We’ve enjoyed every single minute!
SUN KARROS DAAN VILJOEN
Manager
10/10/2023 at 14:56
Dear Robert Ferstl,
Thank you so much for taking the time to share your experience at our location. We are absolutely thrilled to read your wonderful review and hear that you had such an amazing stay with us!
It's fantastic to know that you appreciated our unique and serene location, offering breathtaking views of the surrounding area. We take pride in providing indulgent luxury and ensuring that our guests experience tranquility during their stay.
Our staff is dedicated to creating memorable experiences, and we are delighted that you found them exceptional, helpful, and courteous. Your mention of the happy atmosphere with smiles all around warms our hearts, as this is precisely the kind of hospitality we strive to provide.
The private terraces in our tents are indeed designed to offer our guests a private and comfortable space to enjoy the natural beauty and stunning starry nights.
Your appreciation of the starry views is something we hold dear, and we're thrilled that you enjoyed every single minute of your stay.
Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another incredible experience in the future.
Thank you so much for taking the time to share your experience at our location. We are absolutely thrilled to read your wonderful review and hear that you had such an amazing stay with us!
It's fantastic to know that you appreciated our unique and serene location, offering breathtaking views of the surrounding area. We take pride in providing indulgent luxury and ensuring that our guests experience tranquility during their stay.
Our staff is dedicated to creating memorable experiences, and we are delighted that you found them exceptional, helpful, and courteous. Your mention of the happy atmosphere with smiles all around warms our hearts, as this is precisely the kind of hospitality we strive to provide.
The private terraces in our tents are indeed designed to offer our guests a private and comfortable space to enjoy the natural beauty and stunning starry nights.
Your appreciation of the starry views is something we hold dear, and we're thrilled that you enjoyed every single minute of your stay.
Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another incredible experience in the future.
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Visited in july 2023
Justo nos pilló una tormenta de arena los dos días que nos quedamos allí. Fue muy incómodo dormir con el sonido de la lona de la tienda y la arena se colaba por todas partes. Pero no nos gustó que a pesar de lo sucedido, el personal de limpieza no intentara quitar gran parte de la arena que había en el baño y la habitación.
Sin embargo, lo mejor del hotel es la buena energía que transmite el personal como el guía Johanyes y el cocinero. El chef es el alma del hotel, te hace sentir como si estuvieras en tu casa. Las comidas deliciosas y tienen buena selección de vinos.
Sin embargo, lo mejor del hotel es la buena energía que transmite el personal como el guía Johanyes y el cocinero. El chef es el alma del hotel, te hace sentir como si estuvieras en tu casa. Las comidas deliciosas y tienen buena selección de vinos.
SUN KARROS DAAN VILJOEN
Manager
10/10/2023 at 14:54
Dear Carolina Sosa Díaz,
Thank you for taking the time to share your feedback on your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced due to the sandstorm. It's unfortunate that the sand made its way into your room and bathroom, and we understand how this could have been uncomfortable.
We appreciate your understanding and patience during this challenging situation. We will certainly review our cleaning procedures to ensure a more thorough removal of sand in the future, especially in such circumstances.
On a brighter note, we are thrilled to hear that you enjoyed the positive energy from our staff. We take pride in our team members and their dedication to making guests feel at home. It's wonderful to know that you felt this warmth during your stay.
We're also delighted that you enjoyed the delicious food and our selection of wines. We will pass on your kind words to our chef and ensure that the high standard of dining experiences continues.
Once again, we apologize for any inconveniences you faced and appreciate your valuable feedback. We hope you will consider staying with us again in the future, and we'll do our best to ensure you have a more comfortable and enjoyable stay.
Thank you for taking the time to share your feedback on your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced due to the sandstorm. It's unfortunate that the sand made its way into your room and bathroom, and we understand how this could have been uncomfortable.
We appreciate your understanding and patience during this challenging situation. We will certainly review our cleaning procedures to ensure a more thorough removal of sand in the future, especially in such circumstances.
On a brighter note, we are thrilled to hear that you enjoyed the positive energy from our staff. We take pride in our team members and their dedication to making guests feel at home. It's wonderful to know that you felt this warmth during your stay.
We're also delighted that you enjoyed the delicious food and our selection of wines. We will pass on your kind words to our chef and ensure that the high standard of dining experiences continues.
Once again, we apologize for any inconveniences you faced and appreciate your valuable feedback. We hope you will consider staying with us again in the future, and we'll do our best to ensure you have a more comfortable and enjoyable stay.
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Visited in july 2023
Best lodge do stay at in Sesriem and inside of the National park, perks of staying there means early access and late exit from Sossusvlei & Deadvlei
SUN KARROS DAAN VILJOEN
Manager
10/10/2023 at 14:57
Dear Benjamin Barakat,
Thank you for taking the time to share your thoughts about your stay with us at Sesriem. We're delighted to hear that you consider us the best lodge to stay at in Sesriem and inside the National Park.
Once again, thank you for choosing to stay with us, and we look forward to seeing you again soon.
Thank you for taking the time to share your thoughts about your stay with us at Sesriem. We're delighted to hear that you consider us the best lodge to stay at in Sesriem and inside the National Park.
Once again, thank you for choosing to stay with us, and we look forward to seeing you again soon.
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Visited in june 2023
Después de 8 días en Namibia, podemos decir que es el peor logde/hotel en el que hemos estado.
Servicio realmente malo, la comida y la cena es lo mismo: ensalada con carne o carne con ensalada. Olvídate de pedir algo fuera del menú (no hay carta) porque no te lo preparan.
El baño está fuera de la habitación (en invierno - junio) cruzar a mitad de noche a 6 grados no es lo mas agradable. Además de apenas salir agua caliente.
Las tiendas/habitaciones están bastante deterioradas.
Lo único bueno, los guías que te llevan a las excursiones.
Definitivamente está extremadamente sobrevalorado…. Por cierto, si os imagináis un logde en medio del desierto, nada de eso. Esta en una aldea.
Servicio realmente malo, la comida y la cena es lo mismo: ensalada con carne o carne con ensalada. Olvídate de pedir algo fuera del menú (no hay carta) porque no te lo preparan.
El baño está fuera de la habitación (en invierno - junio) cruzar a mitad de noche a 6 grados no es lo mas agradable. Además de apenas salir agua caliente.
Las tiendas/habitaciones están bastante deterioradas.
Lo único bueno, los guías que te llevan a las excursiones.
Definitivamente está extremadamente sobrevalorado…. Por cierto, si os imagináis un logde en medio del desierto, nada de eso. Esta en una aldea.
SUN KARROS DAAN VILJOEN
Manager
10/10/2023 at 15:00
Dear Ignacio De Bonilla,
We appreciate you taking the time to share your feedback following your recent stay with us. We are genuinely sorry to hear about the disappointment you experienced during your visit, and we take your comments seriously as they help us identify areas for improvement.
Firstly, we would like to apologize for the issues you encountered with our service and dining options. We understand the importance of variety and quality in our meals, and it appears that we fell short of your expectations in this regard. We will review our culinary offerings to ensure a more diverse and satisfying dining experience for our guests.
Regarding the bathroom facilities, we apologize for any inconvenience you faced, especially during the colder months.
We are disheartened to hear that you found our tents/rooms to be in a dilapidated condition. We take great pride in maintaining our accommodations to the highest standards, and your feedback will prompt us to review and improve our maintenance procedures.
On a positive note, we are delighted to hear that you had a positive experience with our guides during the excursions. Our team takes great pride in showcasing the beauty of Namibia, and we are pleased that you enjoyed these aspects of your stay.
Once again, we apologize for falling short of your expectations, and we genuinely appreciate your feedback. We hope you will consider giving us another opportunity to provide you with a more satisfying and memorable stay in the future.
We appreciate you taking the time to share your feedback following your recent stay with us. We are genuinely sorry to hear about the disappointment you experienced during your visit, and we take your comments seriously as they help us identify areas for improvement.
Firstly, we would like to apologize for the issues you encountered with our service and dining options. We understand the importance of variety and quality in our meals, and it appears that we fell short of your expectations in this regard. We will review our culinary offerings to ensure a more diverse and satisfying dining experience for our guests.
Regarding the bathroom facilities, we apologize for any inconvenience you faced, especially during the colder months.
We are disheartened to hear that you found our tents/rooms to be in a dilapidated condition. We take great pride in maintaining our accommodations to the highest standards, and your feedback will prompt us to review and improve our maintenance procedures.
On a positive note, we are delighted to hear that you had a positive experience with our guides during the excursions. Our team takes great pride in showcasing the beauty of Namibia, and we are pleased that you enjoyed these aspects of your stay.
Once again, we apologize for falling short of your expectations, and we genuinely appreciate your feedback. We hope you will consider giving us another opportunity to provide you with a more satisfying and memorable stay in the future.
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Location is super, you can enter the park 1 hour earlier because it's inside the park already. Dinner was good, staff was friendly, common rooms (reception, restaurant, lounge, pool) are very nice en modern)
We had way better accomodations for even the half of this price. The price is really not in proportion to the quality you get. No friendly welcome as in other lodges.
If you go in the winter please note that there is no heating in the lodge and bathroom, but this is in every tented lodge so keep that in mind when you are booking for the winter. Also for the bathroom you need to go outside for 2meters, which is not a big problem but also not very nice at night when its icecold.
We never had warm water in the shower, we made complaints 4 times but it never really got fixed, they tried though but seeing some other reviews i think it's a bigger problem that they have all the time. Please note that it's a tented lodge, if you haven't been in one before you should know that when it's windy there is a lot of noise. It is very annoying and makes it difficult to sleep. They do mention it so that's no fault on their end but I do feel if you offer a tented lodge you can not ask this outrageous price per night. We didn't know this beforehand so I just want to warn other guests.
Also you can only do activities with 3 people at least. If you are with two you need to pay for a virtual 3th person if no other guests have also booked.
When we complained about not having hot water for two days, they just shrugged it off and said sorry, no compensation or a drink on the house. Not really up to standard for 500eur per night!
I would suggest stay 1 night in sesriem camp (next to this lodge) ,so you can enter the park early. And go to another lodge (not tented) outside the park the second night. It will save you a lot of money.
Thank you for your feedback on your recent stay. We value your insights and apologize for not meeting your expectations.
We appreciate your positive comments on our location, dinner, and staff. However, we understand your concerns about pricing, the welcome experience, lack of heating, noise during windy nights, and the ongoing issue with hot water.
We're genuinely sorry for the inconvenience you faced, and we will address these concerns to improve our offerings. We hope you consider giving us another chance in the future.