GJUSTA

Very poor customer service! It is chaotic and they dont make you feel good here! What I didn't like was that there was no instructions about getting a ticket before going to the line so we waited so long until the manager told us to go get a ticket. And she was not nice about it. I felt I was discriminated against because I'm not a white lady. Also, too expensive for the amount of food they offer. Won't recommend this place!

Todo muy rico! Un poco caro eso sí… Pero bien servido y muy buen sabor!

damn good, worth every cent

Service was utterly appalling, especially when you're left to fend for yourself.

After placing an order, you're abruptly confronted with a non-negotiable 25% tip automatically added to your bill, leaving no room for choice.

I won't be returning, and I strongly advise anyone enamored with this establishment to reconsider, especially tourists (don't fall for their enticing outdoor seating)!

I was excited to visit this establishment, known for its lively atmosphere and beautiful setting. While the ambiance lived up to its reputation, a very rude encounter with a hostess significantly marred my experience.

After taking a few photos to capture the Sunday mood, I was accosted by the hostess. She claimed it was a violation to photograph employees without their consent and demanded I delete any pictures containing staff. It's important to note that taking photographs in public places is generally legal in Los Angeles. While I understand the intent to protect employee privacy, I wasn't intentionally photographing them. In reality, capturing the overall vibe of a bustling restaurant inevitably includes some employees in the background. There was also no signage indicating a photography policy, and frankly, if the hostess's approach had been respectful, I would have happily complied regardless of the legality.

Most importantly, the hostess's demeanor was extremely rude, accusatory, and threatening. This unprofessional behavior was the most disappointing aspect of the situation. It's baffling that anyone would try to prevent customers from taking photos, or even demand the deletion of photos already taken. Businesses should recognize that customers sharing great photos of the environment is free and effective marketing, ultimately benefiting the establishment itself(this last statement is only my opinion).

Even if there's a gray area regarding photographing employees unintentionally in a public space, there should be a consistent standard for privacy. If capturing employees incidentally is forbidden, shouldn't the same logic apply to the restaurant's surveillance cameras constantly recording patrons? If the logic holds, their cameras shouldn't be taking videos and photos of all customers without their consent, which doesn't make sense. This highlights the absurdity of the hostess's claim and the nonsensical nature of her demand.

This incident underscores the need for clear communication of policies and staff training on customer service. The potential for a positive experience here is high, but unfortunately, it fell short in this instance.