THE GLASSHOUSE ^{* * * * *}

Overall this is a quite nice hotel, and depending on what you are looking for, it could be a five star experience. For me, it was mixed. I booked a terrace suite with city view for my birthday weekend hoping for a nice private space where I could relax and explore the city. While the room was as described, I was disappointed that the terrace view had a large dose of city street with bus stop, and the dividers were not particularly robust. This isn’t the case for all suites, but the one I got opened up into the bar area directly, which was awkward since I entered my room right next to people at tables being served. While the suite was incredibly spacious, but the room design somehow made the most important spaces still feel cramped. The bed was also uncomfortable to me (which it may not be for everyone, but I spend 50+ nights per year in hotels and rarely have this issue).

For pros, the staff was excellent - every interaction I had was wonderful - and the outdoor courtyard looking up on Calton Hill is absolutely stunning. I brought a glass of wine out there on a sunny evening and it was total bliss. The room was clean, and common areas were well maintained.

I would rate the location as neutral. It’s good, but I still felt like everything I wanted to do was at least a 10-20 min walk. Next time I’m in Edinburgh, I’ll probably stay somewhere closer to Waverly Station at this price point, or if I stay at this hotel again, I would book a less expensive room. If booking a suite, I would recommend calling ahead to discuss which room you are getting.

Great service from the front desk team

Wonderful

Really bad hotel service, the reception within nagetive attitude to the customer and ignore customers's feeling. Really bad experience.

We had a beautiful experience having Afternoon Tea at The Glasshouse recently. The location was incredibly comfortable, the service was outstanding and the food delicious. If you can, pick one of the seating spots by the fire. They are perfect and so cosy. One to repeat in the future, hopefully. I would like to highlight Jonathan, the lovely worker who showed us our way and gave us a lot of insights and information.