Opinions HOLIDAY INN EXPRESS & SUITES NEW IBERIA - AVERY ISLAND New Iberia

Front desk customer service was always kind and the breakfast attendants were nice as well.

Our first room had a giant stain on the ceiling including black mold. The stain had dripped and stained the carpet below it as well. The bathroom counter corners were not well clean. There was trash under the side chair (a pedestal base so trash was visible). Toe nail clippings in another corner. We requested to move.

We got another room, this one had a heavy elderly perfume smell that we literally could not get rid of through all the days we stayed. The corner table in the entry way had weird things caked on it that I was able to wipe off with a bleach wipe. The toilet was in poor maintenance. The tub did not have a drain plug, the front desk told us to use towels to plug it. There was trash under the corner chair again, a dirty sock, coins and a screw in the room.

Our neighbor across the hall, their door did not connect all the way at the top and there were definitely gaps at the top. Just seemed that things were hodge podge repaired. In the 4 nights we were there they already "fixed" the black mold room and rented it out again.

Breakfast was decent yet predictable. On our last morning we had several fruit flies and flies flocking our table. I noticed fruit flies typically hung out in the bread shelf too in breakfast. It was nice the tables had Tabasco and salt/pepper and ketchup on them for breakfast hours. Breakfast attendant always so kind and helpful. Had regular milk and chocolate milk. Tea selection was limited.

There was a washer and dryer on the second floor for the reasonable price of $1.50 for each machine. Fitness center with drinking fountain on the second floor as well.

Pool was not open yet. They were fixing it open for the season it looked like.

I unfortunately see this place going downhill at this rate.

Great customer service. We were visiting there Four Corners Louisiana for a women's Conference.

Always clean rooms and an amazing staff. Always friendly.

The hotel was very relaxing.

Friendly, easy to work with and helpful.

Ok place to stay overnight.

I always enjoy my stay there. The staff members are friendly and helpful.

The lady working at the front desk was very pleasant. The rooms were good.

Thank you Shaun! I had a great experience because of you! You were patient with me and you checked me in right away after my flight ran late. I was able to get quick great night rest after I arrived late. Again, thank you so much...
P.s my bed was super comfortable.

I attended a business meeting. The staff was excellent and the room was comfortable. Perfect for hosting an event with small amount of people.

Great place and great rooms and the service.

Friendly staff. Clean room. Ample breakfast. That was nice. The kid liked the pancake machine. I know good biscuits and gravy and these were maybe the best.
The location is near all kinds of local and chain stores and restaurants.

Beds are never great at IHG properties. It's inexpensive and convenient

Much nicer room than I was expecting. Big room with king size bed and very comfortable.

Great people, great service and rates

The newly remodeled hotel has great free breakfast. Biscuits are homemade, yum. There is a pool here. Rooms are clean and spacious and the "city" to shop, is close. This hotel is right off the exit which can take you to Lafayette.