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Back to plant data sheet COURTYARD ALEXANDRIA

Opinions COURTYARD ALEXANDRIA Alexandria - Pineville

Members' reviews on COURTYARD ALEXANDRIA

3.1/5

15 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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S A.

Visited in april 2024

Stayed for one night, which was a good thing. While I had an excellent night’s sleep, there were a lot of little details that detracted from my stay. Bathroom had a dirty mop smell, ring in the commode at the water line, shampoo and body wash dispenser was completely empty, and the TV didn’t work. Shouldn’t be this way for a 3-Star.

Emanuele R.

Visited in april 2024

Overall was good.

Emily P.

Visited in march 2024

First room we were given the air was not working, the room also smelled of something that immediately flared up my asthma. The bathroom shower was not as clean as it should have been. They were accommodating and kindly moved our room. Second room was a handicapped room and we had no issues. There was no one working at the "Starbucks" Saturday. Sunday someone was there but she couldnt make a basic Starbucks coffee drink. Please don't expect a full Starbucks.

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no n.

Visited in march 2024

Rude and inconsiderate establishment (the GM.) I am a Texas resident, my family lives in Louisiana. I went to visit my family in Louisiana and had a car wreck. I was stuck in Louisiana for months waiting for my car to be fixed, so i picked up a part time job at the Four Points hotel. Alexandria had an ice out and me and my 3 year old daughter needed a place to stay. I figured that I would be able to use my employee discount, especially under those circumstances. I booked a reservation and went to check in. The Gm denied me and stated that I could not live within a 50 mile radius. I tried to explain that I did not live in Louisiana, that I lived in Texas but was just stuck out there. She did not even want to listen to me. I felt so upset and disrespected and ended up having to pay over 150 for a hotel at Best Western. Honestly, the service is not up to Marriott standards. Hopefully they can improve!

Damon S.

Visited in february 2024

A great place to stay in Alexandria.

M G.

Visited in february 2024

Part of the reason I choose Marriot hotels is for their Internet service and the ability to watch Netflix on their TV with your own account. No such luck here, the Internet was terrible while I was there, and that messes up all streaming service. The TV's are terrible quality too. Also, what a hell of an upcharge for food and beverage. Who charges 7$ for a 10oz bottle of orange juice? Apparently this courtyard does.

Rowdy T.

Visited in december 2023

Terrible town in general.
This is by far the best place to stay in Alexandria.
Service has never let me down.

Tia S.

Visited in december 2023

All I can say is ewww! We checked in last night with a pretty large group. Not even 1 room is actually clean, like disinfected, sanitized or well kept. They smell moldy and damp. There’s dust and fingerprints everywhere. We went to the grocery store to buy disinfectants just to get through the night. We pulled out the sofa sleeper for one of our guests and found condiments, like bbq sauce, on the inside of the sofa. The sofa itself is beyond stained, it just needs to be thrown away. There are spatter stains all around the toilet. There are greasy fingerprints on the headboards, doors, and doorknobs. The coffee setup and refrigerator appear to never be used or dusted. I’m hoping the blankets were washed and these are only stains on them. The upside, the staff seem very nice. I don’t know what’s going on with the carpet cleaning and generic housekeeping but my guess is very little QCs are being done. I’m itchy just lying in the bed.

Megan J.

Visited in december 2023

Just FYI if you have a noisy neighbor they will do nothing to make them quiet down because "they're not allowed to." For a Marriott, I expected better.

Seabron B.

Visited in december 2023

Room 201 had Dead Bugs in the bedroom chair, fridge smelled moldy and was leaking water, worst room I ever stayed in, I filed a complaint with the Alexandria La Health Department, Sanitary Unit, who came out the next day and inspected

Amina O.

Visited in october 2023

I stay here every other month. Clean, friendly staff.

mike b.

Visited in october 2023

Very friendly ,clean and helpful

Chris R.

Visited in september 2023

Only stayed here one night. Nice rooms and clean. A little bit out of the way

David C.

Visited in august 2023

Room nice. TV not working. Phone not working. Staff wonderful. Worst was nasty stains on the duvet.

Baddie B.

Visited in june 2023

Y'all people better watch out ! we booked for sat at 300$ for a room this hotel pulled 607.54 out of our account and is now saying we only paid 300$ but bank statements don't lie! And if I could post a picture with this I could show y'all they double charged us!! Y'all better check y'all accounts after pending is done bc they robbing ppl!!!

COURTYARD ALEXANDRIA

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3830, Alexandria Mall Drive, Alexandria - Pineville, The United States Of America

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+1 318 445 2415

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