Opinions KEMPINSKI SEYCHELLES RESORT Baie Lazare

Tried to book a table at any restaurant in their hotel/ resort via mail. No response after days waiting, was forced to call them, paid extraordinary high roaming charges for the calls and got promised to receive a call back ASAP, no call back received after 1 week waiting. Really bad performance for such a brand…

Babhra Motte was really amazing!!!!

Overall this is a fantastic resort offering high quality service from a very professional team. We had a great holiday over the New Year period and thoroughly enjoyed the experience.

There are so many plus points but a few to mention :
Rooms are kept spotlessly clean, are spacious and have all the facilities expected of a five star resort.
The location is fantastic with our sea view room being 50 m from the beach. White sandy beach with turquoise blue ocean. It’s the ultimate exotic beach location for a relaxing holiday
Great facilities and events - a full daily schedule of fitness and cultural events to take part in and changes on a daily basis..
Exemplary New Years Eve gala dinner. Complete professionalism from the entire team made this is never to be forgotten experience.
Staff are open and friendly with a can do attitude. Particular shout out to Lady in Red - Aleksandra and to the Fitness team of Kenny and Charles.

Areas for improvement. The Management should take note of where things should be looked at as this would move the overall rating from great to awesome :
Early arrivals which we were given our Emirate flight landed at 0600 are expected to pay circa euro 50 per head for the buffet breakfast. Being hungry after an overnight trip this was not a positive first impression. Make it complimentary - it doesn’t cost you anything and will build goodwill.
Dinner buffets. The food from night to night is 70% the same and the international aspect is extremely limited. This meant we took the buffet only once. This variety of the foods needs to be increased to make the buffet format attractive.
The a la carte restaurant had very inconsistent service. On 4 separate evenings we did not receive what we ordered, service was extremely slow although the food was mostly good when it was served.
There was little or no management oversight of the restaurants or the staff. Management was extremely low key and I saw no greeting of or interaction with the guests.
Lactose free options were limited. It’s expected that full option is available nowadays.

Overall however the pluses far outrated the negatives and have no hesitation to recommend the Kempinski to other visitors to the Seychelles.

Excellent service. Barbara at Windsong provided excellent service. Thank you!

We loved our stay in this paradise place!
Special thanks to Uluk from Le Petit Chef restaurant who made our celebration evening magical!

Not really a great location, there is nothing going on this part of Mahé island! Not even a sunset!? Back at the hotel … Lunch could take up to 2h.. great if you have no kids, or no meetings! The fancy Kempinski hotel here doesn’t even organize anything on their own, so they work with the cartel CREOLE! It is a scam and a ripoff of a kind! Not honest, not representative of the local culture and certainly not coop or conservative!
Here it is : Seychellen’s people don’t have a lot! Those who want to lift themselves they work! However… the honest people suffer due to the Seychelles cater/mafia and CREOLE and Kempinski are right there together! My advice- stay away! If you can!

Special thanks to Sher in the Windsong!

Very nice

Thank you Barbrah for the amazing services, always doing a great job.we had u for our wedding ceremony and it was awesome.

Dear Kempinski Resort, we would like to take this opportunity to thank you for our great stay (travel period 11/04/23 to 11/11/23). We had a really nice time with you. The food was great, the rooms were always cleaned and all the service staff were extremely friendly and attentive. Now we would like to thank the following people with whom we were in frequent contact, but that does not mean that the remaining employees are not included. Thanks also go to those who are not there. Ufuk, Aman, Jeti, Joel, Srikanth and everyone else whose names we couldn't write down in time. Thank you very much and best regards from the Seychelles.

Dinner was absolutely fabulous!

The hotel is a perfect getaway spot for couples and families. Beautiful beach side hotel with many nice facilities and most importantly great service.

The food was always delicious, thanks to chef Emad and chef Ayman for their extra care. Kids club is very nice and helpful. The ladies there are very gentle and friendly.

We stayed during Xmas where they had a lot of nice activities for kids to enjoy and celebrate while adults could relax.. Santa did his magic :)

I would like to express my gratitude to the staff for making me feel at home,i felt surrounded by friends and family. The hospitality shown by Egyptian chef and chef ;Ayman, they are soooooooo kind and friendly ????♥️
They are exceptional. They always inquired about my needs, even offering dishes not listed on the menu.
A special thanks to Miss Shanela at the spa for her professional massage services. One point to note is the relatively high food prices, with room service bills differing slightly from the menu prices, including tray and service charges. I wish these fees were more transparently listed on the menu. The resort is definitely worth visiting – everything was beautiful and the staff, including Aung, were very friendly and professional.

Nice view from the restaurant. It was located on a beautiful beach. Babrah was a great waitress and made our lunch enjoyable.

Good food, amazing views, great service (ask for Barbrah)

We came only to have a lu ch with a great view and we were not disappointed... Babrah was super nice with us gentle and professional such a great experience

We stay at KEMPINSKI hotel in Seyschelle it was wonderful stay for 9 day and enjoy every moment from rooms to beaches and the food staf and chef were great warm and friendly took care as you were there guest at hotel

Un accueil chaleureux, un hôtel dans l´une des plus belles criques... Le restaurant sur la plage est très beau, vue exceptionnelle, plats de grande qualité. Le personnel est charmant et au room service particulièrementy Aung un serveur aimable souriant et serviable

The staff were all great! Keep it up! Amazing service! Definitely worth it!

Very good food. 8/10
Barbrah's service was excellent 9/10
Unfortunately the wine was served in a plastic glass.
But overall top class.

Sehr gutes Essen bei einem zauberhaften Ausblick. Unsere Kellnerin Barbrah war sehr freundlich! Einfach Top!

We had a great few days staying at the Kempinski and taking in the gorgeous Seychelles sands and sea. The rooms are really good and well maintained, and the restaurants had an extensive menu.
We enjoyed the turndown service a lot.
Staff at Windsong, especially Chef Emad and Adel were very helpful in getting us vegetarian food.

Quick note - this place doesn’t understand the concept of guests not wanting to waste plastic bottles and hence requesting water in jugs. So if you care about this, you’ll have to ask multiple times for this, and the cabana is a great place to get water (not packaged)

We spent 8 days in this wonderful hotel. Our personal highlight was the dinner for two at the hotel's own Lagoone, which was an unforgettable experience thanks to the Lady in Red named Lea and the waiter Aman.
We were generally impressed by the bay in which the hotel is located, the food was very good and the waiters Srikanth and Akshay looked after us very well.
Two bottles of water per day are included and you are also provided with enough water on the beach. However, if you want to drink something else, the prices are relatively high.
The rooms are very nice and clean and the beach is a amazing.

Super schönes Hotel, das Beachrestaurant ist jedoch eine Frechheit. Überzogene Preise, Wein aus Plastikbechern, trockene Putenbrust mit einem Hauch von Beilage….satt wird man nicht.

Das Frühstücksbuffet ist wirklich hervorragend!

Un accueil chaleureux, un hôtel dans l´une des plus belles criques... Le restaurant sur la plage est très beau, vue exceptionnelle, plats de grande qualité. Le personnel est charmant et au restaurant particulièrement Babrha qui s´est occupé de nous.

A very good hotel - everything is perfect. A really good place for a relaxing vacation- the private beach is superb

Excellent food and the service was even better! Catered to my son who wasn’t well. Babrha and the team especially the FnB all did a great job, thank you

Hotel excelente, no se puede pedir más. Hemos venido de luna de miel y sin duda repetiríamos una y mil veces más. Trato excelente de todo el personal, instalaciones excelentes, la habitación espectacular y la gastronomía buenísima. Se nota mucho la calidad de este hotel. Queremos destacar el trato de los camareros en todo momento en desayunos, cenas y en el cocktail de navidad, en especial de los camareros Udaya (que fue super super amable des del primer momento y una excelente persona) y también los camareros Erwin, Kersia y Akshay siempre han estado super atentos a todos los detalles durante las diferentes cenas. Gracias por todo, volveremos en el futuro seguro, ojalá pronto.

Excellent service from Babrha at Windsong restaurant. Food was really good and staff very friendly. Will definitely be visiting again.

Babrha and the team at Windsong made the entire evening one to be remembered. Despite arriving late, they catered to our little birthday celebration and delivered a wonderful evening!!