Opinions KEMPINSKI SEYCHELLES RESORT Baie Lazare

Délicious

Kempinski is located in a beautiful, quiet, peaceful area of the main island. Endless beaches, lovely food, and wonderful caring staff.

Un vrai moment de détente buffet top musicien le soir au bar. Vraiment très agréable ????????

Food was tasty at windsong. Service was excellent and Babrha was very friendly. To sum it up 10/10

Amazing place! Nothing is too much for the staff. Everyone was so lovely. Food was incredible and the selection at breakfast was amazing.

We thoroughly enjoyed our stay and can’t wait to be back :) Thankyou

Beautiful resort! Many activities to chose from and restaurants were amazing! Barbara, our waitress at Windsong was so helpful and welcoming. She recommended delicious wine and main dishes.
Highly recommend!

It was really beautiful. Everything was really Great.
Also the waiter Srikanth, Akshay and Ammedi were really friendly, fast and professional.

Beautifull location, good food, nice service, Barbara was great!

Lovely Place, very friendly and helping stuff. Rooms always clean, very long and nice beach.
Barbara and Randy from Windsor did always a very good job, also the rest of the stuff. Christopher from the beach always organized fresh water and cared about all our needs.
There is just one restaurant now and one buffet, but a second one will be opened in a view days.

Wir waren da und sehr beeindruckt. Die Menschen dort sind unfassbar freundlich und herzlich, einfach lebensbejahend. Kein Wunsch blieb unerfüllt.
Die Lage in einer Bucht ist ruhig und herrlich anzuschauen. Unser Zimmer war groß, der Duschbereich das Highlight. Der Blick von unserer Terrasse auf die Lagune ist sensationell. Viele Grüße an die Menschen im Windsong, dem Cafe Lazare und an die tolle Küche. Nicht zu vergessen die Ladies in Red!

Outstanding place especially on Fridays when they get the fish from the sea get deliveries directly to the Grill.

Super friendly service and very warm atmosphere.

Highly recommended even for non Hotel Guest.

Très bel hôtel bien entretenu situé près d'une magnifique plage.
Les chambres sont spacieuses et le petit balcon permet de profiter pleinement de la vue magnifique de la mer.
Les repas sont bons et variés mais le plus de cet hôtel c'est le personnel.
Toujours agréable serviable aux petits soins, souriant.
Le personnel que ce sois pour les chambres, la plage , la piscine les repas ou l'accueil à fait de notre séjour un séjour inoubliable
Et pour les 12 ans de ma fille un gâteau ainsi qu'une surprise dans la chambre.

مرحبا صراحة كانت تجربتنا في فندق الكمبنيسكي في غاية الروعه الفندق فخم وجميل جداً
واكثر شي شدني له السويت اللي سكنته كان مباشره على الحديقه ومن بعد الحديقه الشاطي للمحيط
ولا انسى اشكر الشيف الاردني ايمن ayman
وجميع زملائه المشاركين معه في
dkanbeer, Mikella,Fred and Ufuk

كان الاكل متنوع ولذيذ جداً خاصة ولأني من المملكة العربية السعودية واعشق الكبسة السعودية والتي تفاجئت بها في سيشل وعرف ان ايمن هو من اجاده لذلك حبيت اني اشارككم هذا التقييم

شكراً كمبنيسكي على حسن اختاركم للنخبة الذين يعملون معكم

It was amazing experience the hotel is so beautiful and the location is incredible the room so clean the food was great we really enjoyed it you should try it with Chef Ayman the staff are very friendly and helpful specially Ufuk ,Dkanbeer, Mikella and Fred definitely won’t by the last time in Kempinski ❤️

The place is awesome for great holiday time. I had faced little difficulty in food as well I am vegetarian. but their staff is so good. Chef Ayman made curated vegetable dishes for me when needed. Overall, It was an awesome experience for me and my family.

We stayed 17 days in the Seychelles and on our departure day just cruised around in our rental car, killing the time till the plane was planned to leave. Had the idea to swing by the Kempinski without being guests there. The guy at the gate was very friendly and let us in and informed reception. Later at the beach bar the waitresses (Barbrah and the girl from Bali) went out of their way to get us connected to wifi as we had no room number to plug into the drop down menu. So overall, super friendly employees with a good mood and a great attitude. Michael Boltz

On our last day in Mahe we had 6 hours to kill between checkout from our self catering apartment and our flight home. To fill that time we purchased day passes for the Kempinski pool and beach - 700 SCR per person, which includes a 500 SCR food credit (not drink). The beach chairs were great and came with massive towels plus free water. We had a nice lunch at the beach club, then when it was time to go, made use of their shower facilities to clean up before our flight. It was a relaxing end to our trip! Recommended.

Love this place. The hotel is so beautiful, rooms are great, very nice amenities. Swimming pool was great. The staff there are so very friendly and welcoming. Breakfasts and dinners are great. We had an issue with the AC, but still was worth it. The have 3 giant tortoises ????

I had an awesome service experience from Barbrah @WingSong. The service was great, food arrived just in time. Friendly lady.

I stayed at several hotels and resorts during my time in seychelles and let me tell you all that kempinski was THE best one out of all. The staff was amazing and sweet and were very helpful and the vibe of the hotel itself was amazing. I thoroughly enjoyed my time there. Their breakfast was also top notch and I would happily recommend anyone who wants to stay there for their holidays.

Hotel has excellent location and most of all, the staff is extraordinary. Very helpful, with a lot of attention to guest and their needs. Definately the place to go for, to feel taken care of.

In-Depth Review of Kempinski Hotel, Seychelles

Kempinski Hotels are renowned for their exceptional service and class, setting them apart from other luxury brands. During my recent stay at their Seychelles property, I experienced a mix of the exemplary service they are known for, alongside some areas needing improvement:

1. Reception: The check-in process was smooth, reflecting the high standards of Kempinski. Queries were handled efficiently throughout our stay, maintaining the expected level of class. However, the prolonged check-out process due to misplaced documents was a notable deviation from their usual efficiency, especially stressful with a flight looming. Rating: 3/5

2. Bell Desk & Buggy Services: True to Kempinski's reputation, the service here was outstanding. The staff's professionalism and attention to detail were exemplary, embodying the luxurious experience associated with the brand. Rating: 5/5

3. Dining Facilities & Restaurants: Dining at Kempinski Seychelles was a highlight, with exceptional food and service. Staff members, particularly Adel and Aman, were warm and attentive, upholding the high service standards Kempinski is known for. Rating: 5/5

4. Housekeeping: Surprisingly, this area was not reflective of Kempinski’s usual standards. The service was perfunctory, focusing solely on making beds and neglecting cleaning and replenishments. This was a letdown from the otherwise high-class experience. Rating: 0/5

5. Lady in Red / Concierge: Typically a standout feature of Kempinski hotels, the performance here was underwhelming. The service lacked the promptness and coordination expected of a top-tier luxury hotel, with a notable gap in delivering on confirmed services.
Rating: 2/5

In discussing these points with Ruben, the Front Desk Manager, he demonstrated a clear understanding and commitment to resolving these issues, assuring improvements for future guests.

Overall Impression: While certain departments like dining and bell services live up to Kempinski's reputation for superior service and class, others, particularly housekeeping and concierge, fall short. It's my hope that the management's proactive approach to improvement will elevate the overall guest experience, aligning it fully with the Kempinski standard of luxury and excellence.
Over all experience: 3/5

the location and the rooms of the hotel is amazing and helps you relax and the nature around the hotel is very good. the staff is very welcoming and well behaved giving you an unique experience

Very good service and very beautiful resort. The staff are amazingly helpful and all the time smiling and friendly. The chefs as well they are honestly the best especially chef Ayman. He was so helpful and served us the best food as we wanted even when we wanted something outside of the buffet and was always checking on us whether we like the food and whether we need something else and if everything is ok. The staff also are so helpful and nice especially Erwin, fleurange and srikanth always there to provide the best service and always smiling and friendly with us. We are very satisfied with the service overall and the hospitality of the staff the chefs and everyone else.

Fantastic experience all around. The service by Louise, Aman and the whole team was exceptional.

Amazing hotel, beautiful beach, very kind service, great signature cocktails, lovely food, live music every night - absolutely recommend staying here ????

We came to this hotel as it is listed as one of the best in Mahe, but we were in for a big and unpleasant surprise...or more. Our flight was delayed 5hrs and we arrived late. We checked-in and went for dinner. We had a half board, but as soon as we finished, they came to us for payment. We told them that we are on half board, they took a picture of our voucher from the agency and went to check at the reception. We also went at the reception soon after, as we wanted to see what the problem was. We waited for 10-15 minutes and because we were very tired, we asked if it was ok to go in the room and the receptionist assured us they will look into the matter and let us know if anything else is required.
The next day, nobody told us anything, we were sure things were sorted out with our agency, but as we finished dinner again and were heading out of the restaurant, one of the staff members came after us with a bill and said unpolitely: "You have to pay for dinner!". We insisted to go to the reception, because we had just about enough of the situation. At the reception, an assistent manager started explaining that our agency did not book a half board, but a bed and breakfast and we need to pay. We insisted they contact the agency, because we did not book directly with the hotel and cannot know what the situation is, as we paid for a half board and do not want to pay for dinner until we get in touch with our agency to figure out what was going on. We asked for some time to contact someone, but this person was acting as if we were scammers and came here just to eat dinner for free. His attitude was far from everything I experienced and expected from a 5 star hotel staff member. We tried to explain that we are staying for 4 more nights, we are not leaving the hotel and it is not normal for us to not have the possibility to find out where there was a misscommunication, because they had NOT contacted our agency regarding this problem and as we booked through a 3rd party, we need to understand what was going on. He insisted we needed to sign because he cannot close the system. In the meantime our agent told us they will contact them asap and we should not worry, they will sort it out for us, we are on vacation and should not deal with this kind of things. We told the assistant manager that our agency will call, but he was again insisting we sign. That was the moment we had enough of getting treated like this and left for our room. The next day, our agency informed us everything was in order, as their supplier spent the entire day talking with the hotel until it was sorted out. Nobody came to us to tell us anything at all, they just did not try to charge us for dinner again.
I'm not teaching hospitality, but treating paying guests like this is not my idea of it. Staff does not know words as "excuse me", "sorry" and does not have the proper attitude to address, nor solve a negative situation. I noticed most of them do not even greet guests when they see them.
Other things that bothered us as we had different expectations:
- we arrived pretty late on our first day and we noticed the room had not been properly vacuumed. The floor was dirty, there was also sand in the shower cabin and the foot towel in front of it had a little bit of mud in one corner. We told the receptionist the next morning and we got no apology whatsoever, he just said he will send someone to clean the room. Maybe it's something normal for him, but not for us.

But, I do need to mention a few staff members that made our stay a lot more pleasant.
1. Mr. Kerill was very polite and eager to provide every information we needed.
2. Chef a Ayman and chef Dhanbeer made sure we always had a wonderful time when it came to dinners. We enjoyed not only the food, but their implication so that we always leave the restaurant with a smile.

We came first time to this spectacular resort in Seychelles.
The service, employees are just amazing with high level of quality service. Thank you Ufuk and all FO & FB guest relations, for their outstanding professional hotelier skills.

Absolute advising and thank you Kempinski for such a beautiful Hotel.

Siamo stati in questa struttura per il nostro viaggio di nozze. Cordialità del personale, camere belle comode e con ottima vista in un contesto incantevole. Cibo vario anche se un filino costoso. Consigliamo perché ne vale la pena

Es waren ein paar wunderschöne Tage im November 2023 in Ihrem Hotel.
Besonders hervorheben möchte ich, die deutsch sprechende Kerstin und Lea von der Rezeption. Sie taten alles erdenklich mögliche als mein Mann Hilfe benötige. Vielen lieben Dank nochmals dafür. Wir werden Ihr Hotel auf jeden Fall weiterempfehlen.
U. + M. Krüger