SUNN ODYSSEY DIVERS

Ok, first item you need is a sense of humor! Karen, Nicholas and Kelly are happy, fun loving people that will make you feel like part of their family as soon as you walk in the door.

This is our second year diving with them. As a somewhat experienced diver I can can I feel there are the safest, fun and most accommodating dive shop in The Bahamas.

One special quality of our Dive Master, Nicolas is he is so environmentally aware and even during our dives he’s doing something to make the sea better. You will not be disappointed.

Nick, Karen and Kelly were amazing. Very safe and informative, did 7 dives during our stay in Freeport and will dive with them again. Sites were awesome, highly recommend Sunn Odyssey Divers.

Date of experience: September 2023

Diving with Nick and Kelly was amazing. We had a last minute itinerary change that had us scrambling to find a place to dive. Karen welcomed us with open arms and got us scheduled. Captain Nick is very professional and prioritizes safety while making sure we had a fun and amazing experience. They treated us like family and we would definitely dive with them again!

Wow! - All positive comments below apply. We scheduled our trip last minute/the day prior after our Bermuda cruise was changed to a bahamas trip and Carnival Cruise provided no options or help. A quick phone call to Karen, nice conversation, immediate confirmation, and then another Q&A email resulted in the save of our dive cruise. Don't let the small scale feel for the shop set you off, Karen (Shop Captain), Nick (Boat Captain), and young dive master Kelly ran a tight ship and gave 11 from our ship a wonderful two tank am dive trip and had us back in time for the early cruise ship departure at 2 pm:-) Both dives were nice and easy for a full range of experienced divers (two newbies and some with much much more). We were most excited about the sharks on the 2nd dive where we encountered them well over 17 times ... at least six around us at once. Yay! Thanks so much. We'll be back!

I have waited over a year to draft this review. I find myself conflicted because my son and I did truly have a great dive experience with Nick Rolle (Owner/Master Diver Instructor). I choose to go with Sunn Odyssey because of the exceptional reviews they have and thought it would be a good fit for my son to finish his open water dives and get certified.
However, from day one, Karen was difficult. We had asked several times if they need copies of my son's open water classroom and pool work. It was an PADI eCertification which generally means all signatures and check offs are online through the PADI eLearning website. Being a former old school PADI instructor, I wanted to make sure that I crossed my t's and dotted my i's. I was assured that everything would be good and that they could take eCertification referral divers to finish up their certification.
As soon as we landed, I contacted the shop and spoke to Karen. That is when the first of my headaches began. She informed me that she had yet to receive any of the referral paperwork from my son's Stateside instructor. That resulted in our first of many disagreements with Karen. In the end, our instructor back home was able to email everything last minute and we eventually were able to get my son certified.
Diving conditions on the island were not great but Nick and his crew did an amazing job of finding some really special dives sites that my son is still talking about today! Can't say enough about how Nick went out of his way for my son and the other divers on the three days of diving we did.
Karen and I never really hit it off but when we finished I asked if they could process my son's certification card. There was an expected fee for that and they took his photo for the card. We paid for the dives, all the shirts we could find that fit, and for the processing of my son's certification card. We left satisfied with our newest certified diver in our family.
Fast forward almost a year and we are planning other Bahamans dive trip/vacation. That is when we find out that my son's dive certification was never processed. We had paid for Sunn Odyssey to complete that task. After exchanging What'sApp texts for several weeks, I ended up getting PADI involved to help us get Sunn Odyssey to finish the necessary paperwork.
In the end, my son was officially certified (finally) but we never received a dive card. He does have an eCard that we have now printed out but our expectation was that we paid for a physical card.
So, the diving, boat and crew experience was great but the dive shop management almost ruined a family vacation two years in a row.