Opinions ALTA HOTEL Santa Ana

Fuimos a la boda civil de unos amigos. Reservaron un salón para celebrar. Se les indicó que a las 10:00 pm debía acabar la celebración. Hasta ahí todo bien. Los meseros amables y el lugar muy bonito. Lamentablemente el muchacho de front desk, llegó y les gritó a los recién casados a las 10:05 por tener la música aún encendida. Es entendible que quieran que no haya ruido después de las 10. Sin embargo la manera que reaccionó el encargado fue exagerada, con gritos y amenazando con llamar a la policia cuando en realidad nadie estaba insistiendo en mantenerla encendida. No se si estaba teniendo un muy mal día el muchacho, pero hizo una escena. Cuando se le indicó que ningún mesero había dicho que ya casi era hora de finalizar se calmó un poco porque supongo que se dio cuenta que había sobre reaccionado, pero aún así tuvo una actitud prepotente y altanera. Es lamentable terminar la noche con ese sin sabor para los novios. Nada le costaba pedir de una manera tranquila y educada que por favor ya apagaran la música y finalizaran el evento. Este es mi recuento honesto de los acontecimientos. Si desean corroborar, revisen las cámaras. 10:05 pm Sábado 22 de Marzo del 2024.

This beautiful boutique lovely hotel was everything I expected and more! Before coming to this country, I did my homework by reading reviews intensely and found this one.... thank you to all the fellow reviewers! The rooms, spacious, like living in a mini apartment! Food, delicious and fresh, the view from the restaurant was amazing! Staff were incredible going above and beyond helping.... especially getting our rental car debacle figured out, huge shout out to Marlene! We had the incredible pleasure in meeting Alex and Stephanie who divulged the best places and routes to take for the rest of our trip. You can't go wrong with this highly personalized experience. "Have fun and get lost, go off the beaten path, find a soda!!" Per A.K. ENJOY!!

Wat een prachtige gebouw op een mooie locatie. De olifantenorenboom in de tuin is fantastisch. Zwembad schoon met comfortabele bedjes. Het personeel erg behulpzaam. Kamers ruim en schoon, de bedden zijn fijn.
Het is mooi om ‘s morgens bij het (lekkere) ontbijt door de eigenaar gevraagd te worden of alles naar wens is.
In verband met onze late vlucht mochten we de kamer tot laat houden.
Wat met 2 kinderen altijd heel prettig is.

Een eigenzinnig klein hotel dat op zichzelf staat: een prestatie om je staande te houden tussen de grote hotel ketens. Kleine pareltje met een eigen karakter: wat steeds zeldzamer wordt. Een verblijf wat ik zeker aanraadt

It is a cute place, however the security is awful … not to say it is not existent. We had a reservation dinner and one of the cars was robbed, the window was taken out. They said they have the videotape but none of the staff did or say anything about; we only realize at the end of the dinner. I would not recommend going there because you can not have even dinner without thinking your car is unsafe.

The staff here are truly fantastic. Every human I interacted with was really amazing, friendly, and provided excellent service!

The room itself was a disappointment. The mattress was very hard, the pillows quite cheap, and the towels and such beyond the point of replacement.

The A/C was broken my entire 4 day stay, and they provided no updates. Each day they said it would be fixed tomorrow, and it was never fixed.

They gave me a 10% discount, but only after I asked for it. They gave me a fan, after I asked for it. They did nothing proactively to help with the situation, which I found disappointing.

Wonderful view, and the restaurant is truly world class, I had some amazingly delicious meals here.

Overall, I might go back for dinner, but I would not stay in this hotel again. In a city where average hotels are $60 - 70/night, for $250/night it should be something special, and was just okay.

I've stayed twice and will return. That's the best you can get!

Casi 4 meses esperando un reembolso de este hotel y nada.

Wir haben nur im Restaurant zu Abend gegessen. Das Ambiente war sehr schön, dass Essen wie auch der Service gut.

This place is incredible. Stay there. The hotel was a labor of love and detail with the architecture of a cathedral. You walk into a stone columned lobby with 40 foot high ceilings and a wooden roof. Everything is unique and artistic. There is NO chain hotel feel about this place. Flowers growing inside the beautiful rustic dinning room, a terrific home cooked Mediterranean menu with vegetarian options. Lovely vista and pool and my room had a Spanish style balcony (all rooms have some garden facing space I think). Staff were five star level butler helpful and kind. They offered to have dinner in my room since I got in after the hotel restaurant closed. Arranged airport pick up for me with short notice. Can’t say enough good things about this magical place with beautiful outdoor spaces. The rooms are basic rustic. My fridge was not in the cubby and there was no coffee maker but this didn’t bother me because I had signed up for their a la cart beautiful breakfast. Loved it. So special.

Juanita Miranda, I tried to book this venue for a wedding. Andrea offered 5 options showing 2 event rooms with various decor. The proposal never mentioned a price variation and Andrea never mentioned a price variation until after I selected the decor option. Andrea then told me that there would be an additional charge for that option but wouldn't tell me how much and then charged my credit card before before we could finalize the decor issues. Andrea refuses to make good on his/her poor communication and honor the option shown to me. I will be requesting a charge back from Amex due to this unsavory and illegal bait and switch. If you would like the full details of the whatsapp communications, i have screen shots of the entire chat or you can go into the events whatsapp to see how Andrea communicated with me.

Update: They have yet to refund my money (as they offered below) and I had to submit a dispute with my credit card company. Their communications have been rude a dismissive...they believe that I should have known that the quote was not for the space and decor matching the photos they sent me.

La cena deliciosa el Lomito y el Personal muy atento y servicial

Es simplemente de Calidad, la atencion en el rest y comidas exquisitas. Ni q decir las habitaciones de lo mejor.

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Sorry I reserved this place for my employee. Day one of four - no room cleaning despite requesting; day two - no bottled water - when front desk alerted the response was “drink tap water!” ????

When she tried to leave early, they would not reverse the last two days of charges. Will be challenging that with Visa.

Too bad. I liked the lunch when I was there and thought it would be a quaint place for my employee to stay. Back to the tried and true but less charming Intercontinental.

The Room number was 12.

Service is first class

Restaurante la comida es exquisita y la atención de primera

Campestre ...elegante !

Stopped by the restaurant for an afternoon tea and to dry off from the rainstorm. What a beautiful location!