THE GIACOMO

Our family of three and our dog stayed a week in the Majestic Suite...and wow!! The place is incredible, and the view is insane (14th floor)! The walk to the falls is nice, and we could do it several times a day since it was so close. I loved going at night! We went to the Buffalo Zoo one day, highly recommend! Papa John's is right there if you want something quick. Hard Rock is a short walk away. You can see the casino from the master bedroom , it's a short walk away! Would definitely recommend The Giacomo to friends and family visiting Niagara falls!!

Wonderful place, 5 min walk from the falls, the hotel and rooms are BEAUTIFUL

This place needs a thorough cleaning. Showers were disgusting. Dust everywhere. Odd smell in our room and walls are thin.
Price point wasn't bad, but it was one of my only choices in the area with most of the other hotels booked up.
The only positive is a very cool view, though, if you go to floor 19. It's a full 360 view of the area. I think only guests have access.
The hotel has some really cool engravings. I belive it was also the oldest hotel in the area.

I would not recommend this hotel. It seems that it tries to hit a particular niche, but misses completely. This is definitely not a ‘family’ hotel, as it is not very kid friendly. And as a romantic getaway spot, it is very lacking. They appear to put all of their energy on first impressions, but the lasting impression of your stay will be one of disappointment.

For the price on the stay, there should be much more amenities offered, and you can see how they used to offer certain amenities, but don’t anymore.

For example:

- there were no robes in the room
- the (1) ice machine did not work and staff did not offer any solution to that
- the tv did not work half the time
- the bar had no food options at all
- despite being advertised, there is no option to have breakfast delivered to your room
- in addition to above, the breakfast was ‘ok’ but I have had better at holiday inn
- the rooms are decently decorated, but definitely have a an old and tired feel
- the hotel is marketed as ‘green’, which means that the plugs will shut off if there no movement detected for 45 minutes. Apparently green is in reference to their utility costs.

The only plus side to the hotel is location, which is very good. Near to the state park and right next to old falls street.

We stayed at The Giacommo for two nights to visit Niagara Falls. The hotel website states it's "The premiere luxury boutique hotel in Niagara Falls, NY", but we were disappointed. Whilst the rooms were clean, the staff polite and helpful, and location close the The Falls, the hotel is very tired and worn and in need of some maintenance and love.

We booked the the Niagara Falls "American & Canadian Tour" which the hotel website states includes "The Giacomo Essential Survival Bag", but we received nothing. We called the hotel to book the tour weeks before but despite numerous follow up emails and calls, only received confirmatuon a couple of days before. We would recommend booking directly with Over The Falls Tours (that operate the one advertised on the hotel website) who were excellent and cheaper direct!

Our booking information mentioned room service breakfast, but when we asked, we were informed it was no longer offered. The lounge bar was not offering food due to equipment malfunction so we were left to find our own meals elsewhere during the stay.

The breakfast offering was very limited and was far from luxury boutique, with cheap plastic plates and knives, and a very limited hot buffet. The fresh fruit salad and bakery items were excellent, and the service was perfect. Overall, we've had better breakfasts in a budget hotel.

We discovered that, although the hotel has 19 floors, most of this is taken up by office and residential space, with the hotel being a minor part of the business - it shows.

Overall, for us, The Giacommo over-promised and under-delivered.