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Back to plant data sheet HYATT REGENCY ROCHESTER

Opinions HYATT REGENCY ROCHESTER Rochester

Members' reviews on HYATT REGENCY ROCHESTER

2.7/5

23 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

Corey B.

Visited in april 2024

The least competent hotel staff I’ve ever dealt with. Truly shocking.

SJ P.

Visited in april 2024

The room's soundproofing is some of the worst, can hear the elevator ding when it gets to the floor, and even conversations in other rooms are fairly noticeable. The room also is pretty dark and doesn't quite have enough light. Attached pictures show some of the mess in the room, definitely some of the worst attention to cleaning I've seen.

Court B.

Visited in april 2024

First of all, this hotel is in the heart of downtown Rochester, which is very good... and also very bad.

The staff was incredibly nice, my room was amazing, but god, the hotel was completely overbooked. There was a business leaders of America conference there and it was peak annoyance. Imagine hundreds of unsupervised teenagers running amok. The elevator took a MINIMUM of 15 minutes. Not even kidding. Even the pilots staying there were trying to change their hotels. I definitely would've chosen another hotel 30 or 45 minutes away to avoid this real life version of Rugrats.

There really should've been some language on the website or information sent out to anyone not associated with this conference to let them know this was going on.

Great hotel, but the location makes it susceptible to several conferences and conventions. Hard pass.

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TIFFANY B.

Visited in april 2024

Extremely over priced and the food in restaurant as well as room service is horrific. The rooms are not worth the extremely high price. The hot tub was cold and pure clorox. Never again.

joshua w.

Visited in april 2024

The hotel is well located in the center of downtown. While the city has a limited amount of things worth walking to, the things that are were close to the hotel and made it easy to get to. The hotel itself was clearly renovated recently and the renovation did a good job with the rooms clean and in good condition. Only real critique is that there were no towel racks which seems like a weird design omission during a remodel. The hotel restaurant had good food and the employees were extremely nice. It's honestly a recommendation if you're looking for somewhere to eat going there is not a bad choice at all. Overall if I were to stay in Rochester again I would book this hotel again.

Jack L.

Visited in april 2024

Booked 5 rooms, gave us 4.
For 2 rooms no towels and no blankets.
Coffee Machine was disgusting.
$15 dollar breakfast, no variety, rotten fruit, and horrible customer service.
Disgrace to be called a 3 star hotel.

DO NOT COME HERE.

Yuvraj M.

Visited in april 2024

This hotel was absolute garbage. Food was uncooked and we were given rotten fruits. When we told customer service they didn’t do anything. We had to use hand towels after using the shower because no full sized towels were provided. Small rooms. Weren’t even given a microwave… Don’t come here it’s an absolute waste of money.

Greensburg

Visited in april 2024

No bath towels in the room, was given less rooms than arranged, servers was rude and the food was rotten

John L.

Visited in april 2024

The internet is terrible. Don’t expect to be able to do any work while you are here. Coffee maker didn’t work, but the staff did fix it quickly. Restaurant is sufficiently sad that people are walking down to the Hilton Garden instead.

Chelsey F.

Visited in april 2024

The pool was closed, and the website said it was open. There was no discount for the inconvenience as it was the reason for the stay. The children to swim.

Alice F.

Visited in march 2024

Location is good but the building and the rooms are not very well maintained. Not too many facility available at the premises which is quite disappointed. We may consider another hotel next time in the same area.

Jerry C.

Visited in march 2024

I was there for the Home Show! Great displays of all things for our homes, then some!

Karine B.

Visited in march 2024

Employees were super nice. Service really good. Had an issue with my door lock they came running to fix it.
Food at the restaurant was ok.
Room are old however bed super comfy

Kimberly S.

Visited in march 2024

The whole hotel smells like Marijuana, and I've stayed here quite a bit

Denisse L.

Visited in march 2024

Of course amazing is the Hyatt! What else do you expect?

Taiona G.

Visited in march 2024

absolutely horrible. got stuck in a broken elevator WITH NO BROKEN ELAVATOT SIGN. never again. 10/10 don’t recommend

Troy B.

Visited in march 2024

This hotel has no sound proofing at all. I could hear every noise. Whether it be from the maids in the hall, my nextdoor neighbor, or even the room above me. No one was being excessively noisy, there is just no sound isolation at all. Someone in a previous review mentioned wood floors. They are most definitely not wood floors, but vinyl flooring made to look like wood. Not a good choice as carpet may have dampened some of the noise. I never could get the TV to work. The van ride from the airport was unsafe as the driver was driving recklessly at high speed. I would recommend staying somewhere else.

Captin S.

Visited in march 2024

Friendly staff. Amazing stay

Felice

Visited in march 2024

This hotel is definitely the worst Hyatt I've been to. The front desk agents are always rude as hell. I avoid this hotel with my job because of it.

Kasandra C.

Visited in march 2024

We went over the weekend for a conference. When we arrived, there was a board that said to make reservations for Saturday meals. We signed up, but they said it was just a head count. The front desk staff was pretty nice. Next we went to our room and our door didn’t work. We had to wait outside our room for a good half hour, making us late to our conference. The room is in obvious need of touch ups. Chipped paint, ripped leather on the chair. Extremely flat cheap pillows. The WiFi on the tv did not connect the entire weekend. And the lighting is so bad! The bathroom- when we turned on the bath, a bunch of dust/dirt came out, the shower makes a constant screaming sound, and the bath tub and the sink were barely draining the whole time.
Saturday we went to the restaurant for lunch. We were maybe the 10th couple in line and waited about half an hour to be seated. We ordered 2 burgers right as we sat down since we were in a hurry. Our drinks came quickly but the food never came. We waited for an hour and asked our waitress twice if the food was coming while watched many tables that came after us be served. She kept telling us “they are putting it on the plate”. Finally we just had to leave to get back to our conference.
Our hotel experience was so disappointing. It’s not worth the money. I would maybe try the Hilton next door.

Chad A.

Visited in march 2024

Nice hotel in Rochester, NY. Rooms are clean, great service and they had a nice bar & restaurant in the lobby. Would definitely stay here again.

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Liz S.

Visited in march 2024

If I could give zero stars I would. I travel apt for work and have stayed in the tiniest towns across the US. This by far was the most terrifying ever. Some crazy person trying to break in my room from a connecting door, moved rooms only to have someone try to break in again the next morning. Run. Don’t book here.

Edwin V.

Visited in february 2024

Mooi dicht bij de blue cross arena. 300mtr.

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125, East Main Street, Rochester, The United States Of America

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Opinions HYATT REGENCY ROCHESTER Rochester

Members' reviews on HYATT REGENCY ROCHESTER

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