BAY 223
World cuisine
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€€
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2024
Recommended
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2024
It's the chic Sofitel Restaurant of the Bay. French service and gastronomy according to group standards. On the ground floor, just steps from the pool, comfortable spaces await you to enjoy the cuisine of Chef Alejandro Abad. On that day, a cute filet with small high-flying vegetables regaled us… Very attentive service with a touch of humour that adds to well-being.
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Members' reviews on BAY 223
3.2/5
16 reviews
Quality/Price ratio
Kitchen quality
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Frame/Ambiance
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in march 2024
Flight to SFO delayed, called Grand Bay to alert about late check-in and possible cancellation, told I had til 6pm to cancel. Flight got cancelled, called Grand Bay at 4pm to cancel room, was told I'd be charged full price because I had to cancel before noon! Charged for room and additional $18.95 for unknown reason. Called hotel to ask for receipt to submit to my employer, was refused!! So bizarre!
Visited in march 2024
This hotel has a great view of the lake and has trails that are nearby for a walk ????♂️ or a good run ????♀️. The location is not close to any restaurants. The salmon dish I had was very good and not overcooked.
Visited in march 2024
Nice accommodation. Great food options, view of the lake, restaurant, very helpful staff.
Visited in march 2024
I had a very unpleasant experience at this hotel. I stayed one night as I was traveling for business- my day was long and I turned in to go to bed early. As I went to get into the bed I could see some gray spots on the mattress which I began to examine. I realized whatever it was, was actually under the fitted sheet and there were multiple spots. As I examined the sheet I could see that they resemble insects. I pulled up the fitted sheet and there were multiple dead insects under the fitted sheet. When I called the front desk the employee who answered was very un-phased and really not very apologetic at all. A woman came up with a key card to another room about 20 mins later and handed the key to me and walked away. The front desk did not call to ask how the room was , they did not say that the room was examined and when I checked out they did not offer any sort of comp on anything. With such a horrific discovery that really showed that the room was clearly not fully cleaned and turned over for the next guest I would’ve expect a much more hospitable response. I do not recommend this hotel at all. To top the whole experience a feed days later I received an email from the hotel explaining to me that they had someone come and examine the room and there were no traces of insects and when I responded and said that could not be possibly true I received no response. Don’t stay here.
Visited in february 2024
The hotel is nice and has great amenities including the gym, pool, and the bar inside. The room was clean and staff was very friendly. With that said, beware when you book a reservation through a third party. They don't tell you that you still have to pay $30 parking/day and $20 for facilities use. The $20 are mandatory, whether you use the facilities or not. I'm also not sure whether they add the facilities if you book through them directly. I was told different amounts per different staff. So instead of paying the $138 that was advertised in the 3rd party app, I ended up paying $188 per night. When I called the hotel directly they told me it was $15 for facilities and when I arrived they said $20. I will note that I went to my car several times and, although it's a parking structure, I didn't see any security walking around. It's a nice hotel, especially if you get a room with a view (mine was overlooking the roof and had no view). But overall I'd recommend. Jose at the restaurant/bar provided wonderful service!
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