RENAISSANCE AIX EN PROVENCE * * * * *
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2024
Recommended
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2024
Marriott Group hotel in the center of Aix with swimming pool, spa and gourmet restaurant.
All the prestige and luxury of the Marriott group can be found at the 5-star Hôtel Renaissance, located in the cultural hub of Aix. Note the nod to Aix calissons in the headboard motifs and mirrors! The spa by Esthederm features a hammam, treatment rooms, fitness room and indoor pool. On site, chef Vincent Merly offers a fine menu, one of our favorites for gourmet dining in Aix-en-Provence.
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Members' reviews on RENAISSANCE AIX EN PROVENCE
4.2/5
55 reviews
Value for money
Location
Cleanliness
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Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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Price was 2x the normal rate because of the world cup which Im fine but it doesn’t feel valuable anymore.
Breakfast blackout date so If I wanted to get breakfast that would be an additional 26pp pn.
They should have offered something considering price per night was 400 euros.
As a Bonvoy gold member I was not able to get an upgrade which I can understand but I’m not feeling valuable nor the hotel felt that way. Very sad.
Also, parking was restricted! So even less of what you can normally get for half the price.
Ideally, they should also try to have power outletd on both sides of the bed.
1. On my last night, I discovered the mattress cover had a blood stain that seemed pretty fresh, which means the cover was not washed from the previous guest-disgusting!
2. I told them I needed a blanket because I was too warm with the duvet, and they brought a dirty brown polyester blanket with hair on that they laid on the bed without a duvet cover- disgusting!
3. The king size duvet that was not used was left in plain sight on the arm chair during my entire stay.
4. Housekeeping was not done before very late in the afternoon, like 3:30-4pm in my case. Which meant no naps.
A luxurious hotel should pay more attention to details.
Chambre élégante et fonctionnelle avec deux lits doubles pour notre configuration familiale.
Le spa est super avec Hammam très apprécié et la piscine intérieure chauffée quoique un peu fraîche mais très agréable au final. Le petit déjeuner est vraiment top avec de très bons produits et un très large choix.
Le personnel est très attentionné.
Nous avons aussi testé des cocktails aux goûts atypiques très bons.
le seul hic : la facturation de 9€ du parking, en travaux à ce moment là donc non fermé. Cette prestation pourrait être dans le prix de la nuitée à mon humble avis!
Bref un petit séjour à Aix vraiment bien.
We got the bed with hair on it, the water box was open. After calling front desk, the guy switch our room but the new room was smaller than the first one and also had horrible mattress.
I will suggest try and look for different option in the same amount.
Thank you for choosing to stay at the Renaissance Aix-en-Provence Hotel and providing your honest feedback.
I do apologise that you had a disappointing experience in our establishment, our standards and the requirements of our staff suggest a personalized service and a total devotion to meet the needs of our guests. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
Please note that this is not the kind of comment we use to receive from our clientele as we do everything to provide a high quality, kind and dedicated service for all our customers.
With warm regards,
Clara.R - Guest relation manager