HÔTEL NOTRE DAME ^{* * *}

Nous avons dîné au restaurant dans un cadre magnifique et de délicieux plats. A recommander

The location itself is quite nice, but the owners are the most unfriendly hosts we've met so far. One should be careful not to ask anything from the lady owner! We were a group of 2 families - 2 adults and 2 children (6 to 10 years old) each -, yet we were allocated a 5-person room and a 3-person one, Moving on... even though the booking conditions said "No prepayment needed", she snapped at us for not receiving the payment upfront and called us frauds. We tried to explain, in French, that there was just a technical issue at bank. We paid just as we arrived at the hotel, even before seeing the rooms, with the exact same credit card so there is no way to talk about any fraud. After that, we were yield at just because we asked for a solution to dry our towels (room did not have any balcony). Lady owner did not refrain from yelling to adults as well as to children for no particular reason. Quite strange as the kids do not understand French.

The rooms were generally clean and the view of those with a view to the (dried) river is nice. The price was a bit spicy, though! For the 260€/night/room which I paid for, I was expecting at least a small fridge in room. There was none! At the end of July...

Normally, one can have breakfast and dinner at the hotel (on a cost), but I cannot tell how the food, the restaurant, the terrace or the pool (facility which we paid for) are because we simply were not allowed to use them for the all 3 days we stayed there. Lady owner clearly explained that not all guests have the same rights and she can decide who can use the facilities and who can not! Considering that this attitude was not pointed towards other guests, I cannot wonder if this discrimination has nothing to do with the fact that we are not French people.

The owners have no respect for the paying customers at all! Lady owner's motto is: "It's my hotel and I can do whatever I want! Don't like it, just leave!" (with no reimbursement, of course!). She told it to us many times. We would have left, but, unfortunately, it is pretty hard to just leave when travelling with children and no refund given. Luckily for us, the surroundings offer many things to do, so we managed to stay away from the hotel most of time, returning there just for sleeping.

Un seul bémol : l'absence de parking! Sinon belle adresse à conserver et à fréquenter sans modération....

Nous avions choisit cet hôtel pour tous ces beaux commentaires pour un week end en amoureux. Malheureusement suite à un décès dans notre famille nous devons annuler notre séjours la veille. En contactant l’hôtel je tombe sur une dame tres désagréable qui me stipule que m’a période d’annulation gratuite est terminé ( ce que je savais déjà) et que j’avais qu’à prévoir avant ... comment prévoir un décès Quelles des jolies paroles pour un métier en contacte avec l’humain. Je lui demande si on peut reporter le séjour car j’ai vu qu’il restait plein de disponibilités sur les week end à venir. La dame de l’hotel me répond que de toute manière je n’avais qu’à pas passer par booking pour réserver et que si j’avais réservé par l’hôtel directement elle aurait pu faire quelque chose mais que la elle ne le voulait pas, que j’allais payer et puis c’est tout.
BRAvO belle mentalité .......
Donc attention si vous réservez par booking vous serez des mauvais clients....
Et puis dans notre malheur le positif aura donc été de ne jamais séjourner dans un hôtel aussi inhumain ....

Superbe endroit
Les chambres au nom de pierres précieuses et sont très jolies et décorées de la couleur des pierres
Nous y sommes allés 2 fois Très agréable de diner en terrasse
Très bon accueil du gérant
La campagne alentour est très agréable aussi