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Water is a vital resource that must be protected for our health, and shared for the well-being of all. Grenoble Alpes Métropole manages drinking water and wastewater services for the 49 communes in its territory. 85% of the population is lucky enough to drink water of exceptional quality from the Drac and Romanche aquifers. Captured on protected sites and naturally filtered by sand and gravel, this water requires no treatment. The Metropole also uses mountain springs for 15% of the population. It's now possible to take all the necessary steps - subscription, bill payment, works... - online.
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Our community services
One of the missions of SPL EAUX DE GRENOBLE ALPES is to provide an exemplary, high-performance public service across the entire water cycle.
Its aim is therefore to respond to all the needs and problems encountered when operating a public drinking water and/or wastewater service, linked to the resource, the user and the community.
EAUX DE GRENOBLE ALPES CERTIFIED FOR QUALITY, SAFETY AND ENVIRONMENT
In January 2017, Eaux de Grenoble Alpes obtained triple Quality Safety Environment certification, which perpetuates the ISO 9001 quality approach undertaken for many years and adds the complementary ISO 14001 certification on environmental protection and OHSAS 18001 on worker health and safety.
These certifications reflect the importance we place on satisfying our various stakeholders (users, community shareholders, suppliers, etc.), improving the working conditions of our employees, contributing to sustainable development and reducing our environmental impact, as well as promoting solidarity and fighting discrimination.
Our integrated Quality, Safety and Environment management system reflects our commitment to providing a high-quality public service, while remaining attentive to the needs of our customers and partners.
This strong commitment to continuous improvement enables us to remain effective and responsive to change in a constantly evolving environment.
Water quality
Nothing is more controlled than tap water! Every year, the ARS (Agence Régionale de Santé) and Eaux de Grenoble Alpes carry out over 5,000 measurements.
Thanks to continuous monitoring, all residents served by Eaux de Grenoble Alpes benefit from drinking water that meets the quality standards set by the French Public Health Code - standards that are even more stringent than those set by the World Health Organization. A real guarantee of quality and food safety for you and your family!
Members' reviews on SERVICE PUBLIC DE L'EAU POTABLE
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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Par contre , impossible de me connecter sur l'espace internet .......?
Merci à vous.
Le tract dans les boites aux lettres pour annoncé le changement de compteur, sans date, coordonnées pour prise de rdv,… est inutile !
Passer chez les gens sans prise de rdv préalable est inutile ! Sans parler du coût… Vous payez des techniciens pour qu’ils sonnent aux portes au petit bonheur ??? Bonjour la rentabilité…
Le courrier envoyé par la suite est écrit sur un ton menaçant comme si nous étions en tort… Alors que c’est vous qui ne faites pas votre job !?! Un courrier courtois rappelant la loi, et annonçant que nous serons contacter pour prise de rdv à une date donnée, ok. Le type de courrier reçu, juste lamentable.
Oui le changement de compteur est une obligation, mais non ce n’est pas à vos clients de faire le job !
Vous deviez passer entre 7h30 et 8h30 d’après les informations données au téléphone lors de la prise de rdv. J’ai bien évidemment appeler à 9h20, pour savoir ce que vous fichiez, pour apprendre que j’étais dans un créneau 8h – 10h… Et forcément, ils arrivent au moment où je monte en voiture pour partir au boulot .. à 10h15 !
Et quand on a une vocation de service public, comme la gestion de l’eau, le minimum est le respect des consommateurs !
Je me fait harceler par un service de recouvrement pour une facture de réajustement qui est tombé une période d absence de ma part.
Il me réclame une facture pas payer.
Il a fallu que j appel eaux de Grenoble et tomber sur cette personne très professionnelle et qui à trouver une solution en m echelonant mon règlement merci beaucoup encore .
Simple comme un coup de fil.quand c est bien il faut le dire