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Water is a vital resource that must be protected for our health, and shared for the well-being of all. Grenoble Alpes Métropole manages drinking water and wastewater services for the 49 communes in its territory. 85% of the population is lucky enough to drink water of exceptional quality from the Drac and Romanche aquifers. Captured on protected sites and naturally filtered by sand and gravel, this water requires no treatment. The Metropole also uses mountain springs for 15% of the population. It's now possible to take all the necessary steps - subscription, bill payment, works... - online.
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One of the missions of SPL EAUX DE GRENOBLE ALPES is to provide an exemplary, high-performance public service across the entire water cycle.
Its aim is therefore to respond to all the needs and problems encountered when operating a public drinking water and/or wastewater service, linked to the resource, the user and the community.
EAUX DE GRENOBLE ALPES CERTIFIED FOR QUALITY, SAFETY AND ENVIRONMENT
In January 2017, Eaux de Grenoble Alpes obtained triple Quality Safety Environment certification, which perpetuates the ISO 9001 quality approach undertaken for many years and adds the complementary ISO 14001 certification on environmental protection and OHSAS 18001 on worker health and safety.
These certifications reflect the importance we place on satisfying our various stakeholders (users, community shareholders, suppliers, etc.), improving the working conditions of our employees, contributing to sustainable development and reducing our environmental impact, as well as promoting solidarity and fighting discrimination.
Our integrated Quality, Safety and Environment management system reflects our commitment to providing a high-quality public service, while remaining attentive to the needs of our customers and partners.
This strong commitment to continuous improvement enables us to remain effective and responsive to change in a constantly evolving environment.
Water quality
Nothing is more controlled than tap water! Every year, the ARS (Agence Régionale de Santé) and Eaux de Grenoble Alpes carry out over 5,000 measurements.
Thanks to continuous monitoring, all residents served by Eaux de Grenoble Alpes benefit from drinking water that meets the quality standards set by the French Public Health Code - standards that are even more stringent than those set by the World Health Organization. A real guarantee of quality and food safety for you and your family!
Members' reviews on SERVICE PUBLIC DE L'EAU POTABLE
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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Bien sûr je n'ai jamais refusé, mais je ne pouvais honorer ce rdv en raison de mes déplacements professionnels longues duré .
Il n'ont pas cherché à m'appeler, il était bien plus facile et bien plus lucratif pour eux de me facturer 340 euros (sans compter les frais de relance automatique facturés à 7 euros).
Ensuite il me change mon compteur d'eau, je demande donc un compteur de relevé à distance pour éviter que ce scénario se reproduise ! mais là, surprise !!! : encore un compteur à relevé manuel ( sachant que l'appartement est inhabité) celà leur permettra sûrement d'avoir plus de chance de me refacturer 340 euros la prochaine fois.
Première expérience avec eau de Grenoble: j'ai payé beaucoup plus de "sanctions financières" que de factures d'eau.
Ils accumulent les sanctions dans votre dos afin de vous soutirer le maximum d'argent légalement, il ne vont pas vous appeler ou vous envoyer un sms pour vous rappeler de payer vos factures, ils préfèrent vous facturer des "frais de relance" sur votre compte.
C'est pathétique mais ils ont le monopole, ils doivent travailler avec de bon avocats afin de récupérer un maximum d'argent à leurs "clients forcés" en oubliant toutes règles d'éthique.
J'espère que ça va changer dans le bon sens.
Quand on appelle 3 fois pour demander un paiement en plusieurs fois d’une facture. Qu’on nous confirme que cela est fait, sue c’est en place.
On ne s’attend pas devoir rappelle une 4eme parce qu’ils sont bien sur prélevé le montant total. Pour en plus s’entendre dire : « oui c’est possible il fallait appeler maintenant c’est plus possible. Ce n’est pas de ma faute »
Il faudrait revoir la notion de service client dans le public!!