HOTEL DOS CEIBAS ECO RETREAT
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A nice little hotel, in the hotel zone of Tulum, with direct access to the beach, ideal for enjoying the Caribbean
A nice little hotel in the hotel zone of Tulum with direct access to the beach. A magical place to recharge your batteries with different yoga classes, massages and a temazcal. With only 4 rooms, there is a certain tranquility to fully enjoy the Caribbean. The restaurant facing the sea allows you to enjoy for example a pizza in the evening after a day at the water's edge. Different excursions can also be booked directly with the hotel.
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Members' reviews on HOTEL DOS CEIBAS ECO RETREAT
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After I checked into my room I immediately noticed my phone was missing. I had it in my hand on the way up to my room and I was in the middle of making travel arrangements with a friend so the time frame the phone went missing was very short. I could not find it after the staff left. I had my ipad and I was able to activate Find My IPhone and see that the phone remained on the property for two hours before traveling into downtown tulum and then Cancun.
I immediately spoke to the front desk who said they would ask the staff and tell the manager which they never did. They didn’t even help me look for it even though it was activating a signal from right next to the checkin desk. Coincidence? I think not.
After several attempts to contact management I finally got in touch with Jose who did nothing but gaslight me, lie and try to manipulate me. Then said the police will come after I file a police report which is a lie, impossible to file a report in Tulum let alone get police to care about non violent crime.
Overall the workers and management are completely dishonest. If you stay here be really careful of your belongings.