Opinions HOTEL ALFONSO XIII Sevilla

No es la primera vez que vamos a tomar un café o refresco al hotel y lamentablemente el servicio ha sido lento, pero esta tarde hemos estado tres cuartos de hora y no hemos sido atendidas. Nos hemos ido y en conserjería he solicitado una hoja de reclamaciones o mail donde presentar una queja y la señorita con la que hablamos se fue a por una hoja de reclamación y no volvió después de 15' esperando. Un hotel de 5 estrellas no puede dar este nefasto servicio

Su ubicación es ideal cerca del centro histórico y el hotel de ensueño. Ha superado mis expectativas.

Un sitio encantador y un ambiente muy exquisito para merendar. Todo un placer.

An incredibly beautiful, comfortable and opulent hotel in the most perfect location!

I unfortunately came down with Covid during my stay, and was so thankful for how accommodating the staff were. I was entitled to free buffet breakfast given my Titanium Elite status. The staff were under no obligation to replace that with room service breakfast , but happily did given my circumstances. The food (buffet my first day, and room service breakfast the following two days) was extraordinary.

I was also upgraded to a bigger and nicer room, which was very nice.

The hotel is absolutely stunning, aesthetically.

One very minor note of improvement - it looked like the walls of the shower near the back were not adequately cleaned, as there was some visible mild dirt/mold buildup. I hope the hotel will use this as an opportunity to review their specific housekeeping protocol for the showers.

El hotel fue inaugurado en abril de 1928. Se construyó a partir de un concurso realizado a principios del siglo XX para proveer de alojamiento en Sevilla a los visitantes ilustres de la exposición Iberoamericana de 1929.
Ahora pertenece al ayuntamiento de Sevilla, aunque tiene la concesión una cadena hotelera de lujo.
No me alojé allí, que más quisiera, pero me gusta visitar el hall de los grandes hoteles y las estancias comunes.
Es una chulada de hotel, con ese aire decadente inconfundible.

I went to a cafe on the first floor of the hotel with a friend (I did not stay).
We arrived and waited, but the staff (female) didn't come to us until 10 minutes later. I thought it was because she was busy, but after we asked her to bring us the menu, she didn't come for 20 minutes. It's clear that they ignore me because I'm Asian. Don't tarnish Spain's image like that. Don't forget that you are ruining Spain's image.

Zimmer war leider noch etwas dreckig (staubig und Flecken)

Hotel muito bonito por fora e por dentro, mas as habitações super simples, banheiro super pequeno e difícil para tomar banho, quase nao sai água no chuveiro. As pessoas do hotel nao sabem atender o publico, recepcionista muito mal educadas. Fomos ao brunsh de domingo com musica que custa 65 euros por pessoa com uma comida de muito mal qualidade, pouco sabor e mau apresentação, a atenção horrível, tem que ficar pedindo para te servir o espumante, para retirar os pratos etc..
conclusão, nao vale a pena!!

Calidad centenaria

Ένα εξαιρετικό κτίσμα, πραγματικό παλάτι, άριστα συντηρημένο δεν αρκετό από μόνο του να συντηρήσει το μύθο.
Πρέπει να συμπληρώνεται από υψηλή ποιότητα προϊόντων και άριστο επίπεδο εξυπηρέτησης που δυστυχώς δεν υπάρχουν.

Hace una semana estuve tomando café con una amiga y pedí unas pastas para acompañar. Mi sorpresa llegó cuando nos pusieron las pastas que compramos en la caja de lata azul en cualquier supermercado. Hoy hemos vuelto a tomar café y después de veinte minutos esperando, ni nos habían mirado, ni tomado la comanda. Un hotel tan bonito, con cinco estrellas. Una decepción.

Ich war zu einem Nachmittagsimbiss auf der Terrasse. Alles dauerte sehr lange, vor allem bis Tische abgeräumt wurden. Nach dem Abräumen wurden die Tische nicht abgewischt. Es gab auch kein Tischtuch oder Set. Essen und Getränke wurden einfach auf den schmutzigen Tisch voller Brösel gestellt. Das ist nicht Fünfstern-Niveau, sondern weniger Tischkultur als in einem Landgasthaus. Fünfstern sind nur die Preise. Schade um dieses schöne Haus!

Hotel Alfonso XIII in Sevilla is not merely a place to stay; it's a haven where luxury meets unparalleled personalized service, setting the benchmark for hospitality. Nestled in the heart of Sevilla, this hotel dazzles with its architectural splendor, offering guests a unique blend of historical elegance and modern comfort. However, what truly distinguishes Hotel Alfonso XIII is the extraordinary dedication of its staff, particularly Juan, Manuel, and Ana Jimenez, whose efforts ensure that every guest's stay is nothing short of remarkable.

Juan, the most tenured staff member, exemplifies exceptional customer service and a deep sense of care for guests. His knowledge of Sevilla is unmatched, and his recommendation to visit a particular spot known for serving the best churros in the city was a highlight of our trip. Juan's passion for Sevilla and its culture shines through in his every interaction.

Manuel, who shares a name with our 6-year-old son, created a memorable connection with our family right from the start. His gesture of gifting a Hot Wheels car to our son was a touching example of his attention to detail and his ability to make guests feel truly special. This act of kindness not only delighted our son but also added a personal touch to our stay that we will always cherish.

Ana Jimenez's role in making our visit memorable extended far beyond the check-in desk. She personally escorted us to our room, taking the time to show us around the premises and ensuring we were comfortably settled. Her warm and attentive approach from the moment we arrived set the tone for a stay defined by personalized care and hospitality.

The combined efforts of Juan, Manuel, and Ana Jimenez contribute to an atmosphere where guests are not just accommodated but celebrated. Their dedication to going above and beyond in their service roles highlights the ethos of Hotel Alfonso XIII - where every guest's experience is crafted with care, attention to detail, and a personal touch.

Staying at Hotel Alfonso XIII is an experience enriched by the kindness, attention to detail, and personalized service provided by its exceptional staff. Juan, Manuel, and Ana Jimenez stand out for their contributions to making our visit unforgettable, showcasing the very best of what Sevilla has to offer. For anyone seeking a stay that combines luxury with a warm, personal touch, Hotel Alfonso XIII is without a doubt the perfect and only choice.

Very bad experience. Scammed my money. Try to avoid booking with them.

Solo con haber estado ayer en la terraza y haber pedido 3 descafeinados ( a cuál peor )y 2 cócteles que eran una auténtica basura ,y cobrarnos un pastizal (casi 50 euros, que no es por el dinero si no por la basura que ofrecen) te das cuenta al engaño que están sometidos las personas que vienen a visitarnos de otros países cuando vienen.
Ni saben echar un café en condiciones ,( todo agua) ni los cócteles son para lo que cuestan. Soy de Sevilla y entiendo lo que ese tipo de servicios ofrece a los extranjeros. BASURA A CAMBIO DE QUE SE DEJEN LA PASTA . Ese lugar con lo emblemático que es ni tiene gente cualificada para trabajar allí ni saben ofrecer buenos productos

Quisimos entrar al bar en el horario que indicaba como abierto y nos han dicho que estaba cerrado cuando indica que está abierto. No se si es una cuestión discriminatoria o que pero no han sido nada amables, el personal no está a la altura del hotel.

All it has going for it is the location. Staff were quite dismissive bordering on rude and terribly disorganised. A patron in a wheelchair was not seen to, so he had to make his way to a table. No staff to guide or help, we had to move chairs and tables for him to fit thru. We were going to order food but although 3 wait staff were busy running around and 3 others were behind/around the bar, we couldn't get anyone's attention so we got the bill and left

Sitio perfecto para comer en Sevilla el domingo de Ramos, atención excelente, buen ambiente y comida muy buena.

Espectacular

Expensive but very nice for just a Coffee in the inside court or a Cocktail on the terrace

El mejor hotel calidad-servivio.

Únicamente he estado tomando unas cervezas.
Hotelazo 5 estrellas precioso que la parte del restaurante se permite visitar, ya que la propiedad es pública del ayuntamiento aunque gestionado por entidad privada.

Ze zijn te arrogant. Is het nou zo moeilijk om hallo te zeggen tegen je bezoekers? Het restaurant was ook drama! Super slechte service. Mooi gebouw, maar dat is dan ook echt alles wat ik kan zeggen.

Trop classe

À ne pas manquer une coupe de cava au bar de cet hôtel mythique. Ambiance Laurence d'Arabie. Un havre de calme et de luxe au cœur de la ville.

Service un peu désorganisé mais personnel sympathique et bonne nourriture

Très bon rapport qualité prix! Cadre atypique, peut-être serait-il bien de prévoir le restaurant dans le pation et non uniquement du snacking! Service de qualité

Magnifique endroit ,personnel agréable ,plat très médiocre
Mais l’endroit en vaut la peine
Prendre un verre suffira

Bel établissement architecturalement digne d'un palais. Service attentionné avec des explications sur une recette de mise en bouche. Cadre d'exception et saveurs présentes dans l'assiette y compris les desserts. Merci pour ce doux moment