GRAND HYATT * * * *
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A 36-story building with views of San Francisco and Union Square, offers rooms with automatically controlled lighting
This luxury hotel is housed in a 36-storey building overlooking San Francisco and Union Square. Comfort is similar to that of other Hyatts around the world. The hotel has been beautifully renovated. New features include works by Bay Area artists, which now decorate all 685 rooms. From the 30th to the 34th floor, the exclusive "Grand Club" rooms feature automatically controlled lighting. The ambience remains businesslike and corporate, but all the comforts are there, and you couldn't dream of a more central location.
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Overall, it’s 7/10, but does not live up to the Grand Hyatt branding for two main reasons. First, the buildings age. It was constructed likely in the 70’s and is showing age no renovation would hide. Think lower ceilings, noisier AC, small, low bath tub, etc.
Second, the renovation they completed maybe 10-15 years ago is aging. Hyatt bed is comfy as always, and the TV is large with paring to your phone. Had a comfy lounge chair, but colors don’t match photos online 100%. Lack of attention to detail is what makes this hotel fall short of the Grand Hyatt branding. Only a single light in the bathroom, when it would be nice to have floor lightings for night use, and less harsh mirror lights. The curtain controls are bedside, but lamp switches are hard to use when they could’ve been on the same panel as the blinds. The rigid mesh-like secondary curtains are the weirdest I’ve ever seen.
Union square is really sad to walk through right now. Felt 100% safe, with tourist around, but is a ghost of what it once was. Many vacancies around the entire neighborhood. I hope it can return to how it was pre-COVID.
Overall, the Hyatt Regency Embarcadero (awesome architecture, waterfront, recently renovated) or Hyatt Regency SOMA, likely best Hyatt in the city, since it’s more recently renovated and closer to BART/MUNI, is a better choice unless you are set staying immediately on Union Square.