GRAND HYATT ^{* * * *}

This is my second stay at the hotel, the first time I gave them the benefit of the doubt and didn't write a review. But now I'm convinced, this hotel does not deserve the Hyatt brand, let alone Grand Hyatt.

I travel for work and spent 100+ nights at Hyatts in the past year. I've never experienced a hotel that has worse soundproofing than this. It's beyond unacceptable, you literally hear everything from the room next to you. If you're the kind of person who likes to, you know, sleep at night, you shouldn't stay at this hotel.

The staff couldn't be bothered - when I inquired about changing my room, they shrugged and claimed they're fully booked for tonight. Well, the Hyatt app begs to differ and shows availability.

The club obviously has a great view and the club staff is great. But the globalist breakfast is worse than what you get at an average Hyatt Place.

Speaking of globalist perks - there is practically zero recognition. But hey, if you're really nice they might give you a bottle of water at reception. You want a second bottle? You better justify why you need it. Unbelievable that they ration the water.

And that's a theme - it feels like they're intentionally trying to make the experience feel "cheap". Bizarre for a GH.

Long story short, this hotel should be avoided.

Zunächst möchte ich die traumhafte und (auch und besonders mit öffentlichen Verkehrsmitteln) gut erreichbare Lage in der Stockton St. hervorheben. Der Valet Service ist ebenfalls hilfreich.
Wir wurden bei unserer Ankunft sehr nett und äußerst zuvorkommend begrüßt. Die Angestellten sind stets freundlich, hilfsbereit und lösungsorientiert. Man bot uns sofort mehrere Flaschen mit Wasser an, sowie die Möglichkeit, unser Gepäck erst einmal unten verstauen zu lassen.
Zu unserer Überraschung wurden wir geupgradet und erhielten ein City View Zimmer im 27. Stock mit 2 King Size Betten und einer atemberaubenden Aussicht auf die Hochhäuser von Down Town San Francisco. Leider hat das auf 2 Personen ausgelegte Zimmer nur einen Stuhl (?!). Das wäre jedoch die einzige Kritik. Die Betten sind bequem. Die Klimaanlage lässt sich auch ausschalten. Das Fenster kann etwa 10cm weit geöffnet werden - was für den 27. Stock ein toller Pluspunkt ist. Das Badezimmer ist groß und bietet alles was man braucht. Einzig die Duscharmaturen sind weniger modern.
Das Hotel bietet Restaurant, Bar und Frühstücksbüffet. An Wochenenden gibt es eine spezielle Auswahl, in unserem Fall Eggs Benedict. Sehr zuvorkommender Service beim Frühstück. Es gibt auch die Möglichkeit, Omelette usw. „a la carte“ zu bestellen. Man bot uns sofort einen Kaffee an. Besonders loben möchte ich, dass wir auf Nachfrage den zweiten Kaffee problemlos in einem Papierbecher zum mitnehmen bekamen - ohne extra Kosten.
Das auch vorhandene hoteleigene Fitnessstudio probierten wir leider nicht aus.
Bei der Abreise fiel mir positiv auf, dass das Hotel unser Gepäck sicher in einem Raum verstaute, bis wir es mit unserem Mietwagen wieder abholten.
Der Service ist das, was unseren Aufenthalt besonders gemacht hat. Ohne Frage 5 Sterne!

Had a great stay bet cleanly and enjoyed all amenities. I will recommend and return.

My stay at the Grand Hyatt San Francisco Union Square was overall quite enjoyable. Upon arrival at around 1:30 pm, I was pleased to find that my room was ready for check-in. The reception staff was courteous and efficient, making the check-in process a breeze. The room itself was clean and comfortable, with a particularly noteworthy feature being the electric blinds that could be easily closed with the push of a button. The bathroom was also well-maintained, and I appreciated the pleasant scent of the personal hygiene products provided.

However, there were a couple of minor drawbacks that detracted from an otherwise positive experience. Firstly, the motion-activated night light under the nightstand proved to be a bit disruptive during the night, as it would unexpectedly turn on when I shifted in bed, causing unwanted reflections that disturbed my sleep. Additionally, while the food at the hotel restaurant was delicious, I was disappointed to find that the TV in the room did not offer Netflix access, with the only option being to use Google Cast from my own device.

On the bright side, the location of the hotel is excellent, situated very close to Union Square and conveniently adjacent to the Apple store. There are plenty of dining options and attractions within walking distance, making it an ideal base for exploring the city.

Overall, I would recommend the Grand Hyatt San Francisco Union Square to others and would certainly consider staying here again in the future.

My first morning there, I get waken up around 8 AM by the house keeper knocking and then trying to get into my room. I tried yelling from the bed that no house keeping is needed, but she continued, so I had to get up and go towards the door.
It was frustrating as I had a late flight the night before and was trying to sleep before my conference.

I tried to fall asleep again, and guess what happened 30 minutes after? She came back and started knocking and opening the door again. I had to get up and go tell her to leave me alone again.

Some time later around 9:30 am I was in the shower and guess who came back knocking on my door again?

I get it that you are a "modern" hotel, but having the "Do not disturb" card available would have been very helpful. I always hang it out every time after I check in.
Having window blinds would also be helpful.